The Student Accounts Office is responsible for billing and collection of student tuition, fees and housing charges. Our office staff is dedicated to helping you meet your personal financial responsibilities by providing courteous service in regards to any questions about your student account. Please stop by, call or email us with your questions. We are located on the second floor of the Novatney Building in room 215.
Our Mission Statement
Our office is dedicated to providing quality services to the students, parents, faculty and staff, and to support the University of Alaska’s educational goals through the correct assessment of student fees, collections procedures, and receipting the University funds.
What are the Benefits?
- It's convenient: Using your Whale Card is easier than carrying cash, checks or credit cards.
- It's faster than cash: The Whale Card will always have exact change.
- It's safe: If your Whale Card is lost or stolen, simply email or call (907) 796-6493, and we'll take care of the rest.
What can I do with my Whale Card?
- It's your official UAS ID
- It's your library card (NEW! Set this up at the Egan Library)
- It's your key access to buildings and rooms
- It's your access to the Recreation Center Facility (if you have paid the related fees)
- It's a way to pay for many things around campus: you can put money on your Whale Card and use it as a prepaid debit card at many locations on campus.
- Pay for color printing at the Egan Library (Whaleprint)
- All students living at housing MUST put whale bucks on their Whale Card to operate the laundry service at housing. Whale Cards are now required to do laundry. Please come see us at Student Accounts in the Novatney building to add money to your Whale Card or you may use the new system located in the Housing Lodge. You can reload your own card using cash only.
- Housing students will have their Dining Dollars placed on the Whale Card.
Whale Card Application Form (368Kb)
Once you've completed the application, take it to Student Accounts to get your Whale Card.
|Initial Card:||$ Free|
|Replacement of lost, Stolen, Damaged Cards:||$ 10.00|
Tuition is assessed on a per credit basis. The rate applied is determined based on student’s residency status and selected course level. Courses numbered 000 – 299 are considered lower division. Upper division includes courses numbered 300-499, while graduate level courses are numbered 600-699.
- Resident tuition is assessed at $168 per credit for lower division, $204 for upper division, and $391 for graduate level. Residents of the State of Alaska, the Yukon and Northwest Territory, and designated Sister Cities qualify for resident rates.
- Non-residents may take up to 4 credits per semester at the resident rate; however, additional credits will cause all credits, including the first four, to be re-assessed at the non-resident rate. Non-resident tuition is assessed at $600 per credit for lower division, $636 for upper division, and $799 for graduate level.
- Residents of Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming are eligible for discounted non-resident tuition under the Western Undergraduate Exchange (WUE) program. The WUE surcharge is 150% of the resident tuition rate.
The following schedules illustrate in one credit increments the total tuition that will be assessed at the Resident, WUE and Non-resident rates at the Lower Division, Upper Division and Graduate level courses per semester.
|#||Resident $168||WUE $252||Non-Res $600|
4 credits or less same as resident tuition
|#||Resident $204||WUE $288||Non-Res $636|
4 credits or less same as resident tuition
|#||Resident $391||Non-Res $799|
4 credits or less same as resident tuition
All students residing within the City & Borough of Juneau will be assessed all applicable student fees based on all UAS Juneau courses.
Network Access Fee
Lower Division: $3 per credit
Upper Division: $4 per credit
Graduate: $8 per credit
The purpose of the network charge is to cover rapidly rising costs, especially in the maintenance and enhancement of our university-wide technology infrastructure. The charge will be applied at a 2% rate on a course-by-course basis to tuition, non-resident surcharges if applicable, and fees in lieu of tuition, for credit and non-credit courses. Courses with applicable fees less than the lower division credit hour tuition rate will be exempt from the charge. All calculated fees will be rounded to the nearest dollar.
Consolidated Fee (Juneau Only)
$35 per credit
The consolidated fee is used to provide students with a variety of opportunities and services that enhance the quality of the educational experience and facilitate the delivery of instruction. The fee covers the costs associated with the use of various in-class and e-Learning instructional materials, supplies, and technologies, learning support resources, student activities and recreation, as well as the activities of student government.
Optional Student Alumni Fee (Juneau Only)
Applies to Fall term
$15/year optional fee charged to students taking 6 or more credits during the fall semester. Students must notify UAS cashier or Alumni Office if they would like to opt out of the fee two weeks following the start of the Fall term. Students starting in the Spring will need to notify the UAS Alumni Office for membership.
Ketchikan and Sitka Campus Fees
Courses delivered from the campuses in Ketchikan and Sitka will be assessed the following student service and instruction fees:
- Campus Technology Fee - $5 per credit, capped at $60. (*Refundable)
- Student Governance Fee - $1 per credit (Non-Refundable)
- E-learning Course Fee - $40 per course for lower division; $75 per course for upper division & graduate (*Refundable)
Music Private Lesson
$100 per credit: or higher for master lessons
A lab/material fee may be charged for certain courses that require the use of special materials, supplies, services, or equipment as noted in course descriptions.
* Fee is refundable if student requests to opt out by the last day to drop classes with 100% refund. (See Academic Calendar for 100% refund dates.)
Miscellaneous Student Fees
Whale Card ID Replacement
UAS has a new one card system. Go to Student Accounts office in the Novatney Building to get your card. It's your ID, Meal Plan and Key Access. On August 25th all old ID's will no longer be valid and key access will be terminated. Come see us in Student Accounts for more information.
Your first card is free, any lost cards will cost $10 to replace. Please come visit Student Accounts in Novatney 215 to get your card.
Student Housing Vehicle Registration
Student Housing residents may register one vehicle per student at Student Housing without a fee. Limits are one vehicle per single resident (no boats or trailers), and two vehicles for family residents. Students failing to register their vehicle will be assessed a parking fee and may have their vehicle removed from the student housing lot.
Monthly Bus Pass
All current UAS students are eligible for a discounted monthly bus pass. Students enrolled in 9 credits or more can purchase one for $20.00 and the price for students enrolled in less than 9 credits is $40.00. The bus pass is good for unlimited riding all month anywhere in the Juneau Borough.
Student fees for the spring term are due by
January 8, 2014.
Payments may be made in-office with cash, checks, Visa and Mastercard. Credit card and check payments may be made online by visiting UAONLINE. Checks are also accepted by mail (please include your student number on the check). You can mail payments to 11120 Glacier Hwy, Juneau, AK 99801. You may also call in and use a Visa or Mastercard over the phone. Our phone number is (907) 796-6267.
Are you paying with a debit card today? Many debit cards have a daily limit of $500 to $2,000. If you attempt to make a payment for more than that amount, your card may be declined. Don't stand in line twice! Please check in with your bank to see if your card has a limit!
Paper Bills Have Been Discontinued
The University of Alaska no longer mails paper bills. An electronic bill will be generated for you on the 15th of each month and made available via UAOnline. An e-mail reminder will be sent to your UA assigned email address each time a new bill is generated. A link on the UAOnline Statement and Payment History page will take you to the page where you can pay with a credit card or electronic check. To view your electronic bill, go to UAOnline and choose Student from the main menu, then Student Account, then Statement and Payment history.
Instructions on how to pay online
Don't wait in line; pay tuition and fees online!
Instructions for online fee payment (Visa/MasterCard or personal check)
- Go to http://uaonline.alaska.edu, click Login to Secured Area and log on using your student ID and PIN Number.
- Click on Student Services, Financial Aid and Account Information.
- Click on Student Account
- Click on Account Detail for Term (Semester) Pay Term Balance.
- Carefully read the instructions and terms on this page.
- Print the confirmation page. Review the Account Detail for Term to verify the payment was accepted.
If paying by credit card, choose the type of card; enter the credit card number and the expiration date. NOTE: The address on your credit card bill must match the billing address that you enter on this screen. Click on Submit Payment.
If paying by check, enter the routing number, account number, name, address and amount. Click on Continue. If you agree with the terms, click on I Agree.
Instructions on how to pay online with our new TouchNet System!
The new TouchNet system is open 24/7 and you are able to provide permission to others to access and pay your Student Account online. Some benefits of TouchNet are:
- Check your balance
- Make a payment towards your balance
- View your payment history
- Store your payment methods for quick and easy payment
- As a student, provide permission to others (parents, employers, etc.) to make payments at anytime using their own sign on information.
Tuition Management Systems
If you would like to pay your education expenses monthly, use the interest-free monthly payment option offered by our partner, Tuition Management Systems. The payment plan is available for a small enrollment fee and includes personal account service, automated account information 24 hours a day, and access to your account through their website. For more information on payment options, education loans, free education payment counseling, please visit the Tuition Management Systems website at www.afford.com. You may also call them toll-free at 1-800-356-8329.
Paying with Financial Aid
Financial aid will appear on your student account when it is disbursed by the Financial Aid Office. To ensure that your aid is disbursed in a timely matter, please submit your FAFSA by the appropriate deadline for the selected aid year, and officially accept your aid through the UAS Office of Financial Aid.
Student Accounts and the Office of Financial Aid are two separate departments, but they work closely together. If you have any questions regarding your Student Accounts statements, please contact Pat Yearty, Student Accounts Bursar at (907) 796-6322. If you have questions regarding your Financial Aid Award Letter or have other questions concerning your aid eligibility/status, please contact the Office of Financial Aid at (907) 796-6255.
Class Cancellation Guidelines
If you have registered for classes but have changed your mind about attending, it is your responsibility to inform the Registration office that you wish to cancel your reservations. Otherwise, you are liable for any charges due on your student account.
When you register as a student at UAS, you are agreeing to pay all charges on your student account when due, and acknowledge that the University may drop* or suspend registration for non-payment, and withhold a degree or official transcript if these charges are not paid. If your account is not paid by the due date, or non payment arrangements have been made, an institutional hold will be placed on your account.
*This is NOT a guarantee of being dropped; you must OFFICIALLY drop a course within the drop period to cancel financial responsibility for selected courses.
If you are using any kind of tuition waiver, please fill form out completely and submit it to the Student Accounts office. You may submit by fax (907) 796-6006 or in person at the Novatney Building room 215.
Senior Citizen Waiver
The UA Board of Regents policy waives regular tuition for Alaska residents at the age of full Social Security retirement benefits. You are eligible to utilize the Senior Citizen Tuition Waiver and enroll in UAS courses if:
- you are a permanent resident of Alaska;
- you are eligible to receive full Social Security retirement benefits; and
- there is space (i.e. no wait list) in the class or classes you want.
Do not register until the first day of instruction if you are using a senior tuition waiver. You must meet both age and residency requirements by one of the following dates to be eligible for the corresponding semester: September 1 for fall; January 1 for spring; May 1 for summer. Reimbursements will not be made to senior citizens who pay for a course and then request a waiver. Please call (907) 796-6267 for more information.
Employee Tuition Waiver
Employee tuition waivers "waive" the cost of 16 credits per academic year for University employees. Other criteria:
- Tuition waivers cover tuition only.
- Employees hired on or after January 1, 2013 must satisfy the six-month new employee probationary period to be eligible for the tuition waiver benefits for themselves and their dependents.
- The employee must be employed on the first day of instruction to be eligible.
- The employee is responsible for paying all other fees by the payment deadline.
- Tuition Waivers must be submitted before the end of the semester.
- Tuition Waivers must be signed by the employee to be valid.
- Reimbursements will not be made to employees/dependents who pay for a course or courses and later become eligible.
- Dependents must be under the age of 24 on the first day of instruction to be eligible.
- A minimum cumulative GPA of 2.0 for undergraduate and 3.0 for graduate students is required to continue receiving tuition waiver benefits.
- Waivers found to be ineligible will be reversed and the students will be responsible for payment of waived tuition
Please mail or fax waivers to the Business Office at 11120 Glacier Hwy, Juneau, AK 99801 or (907) 796-6006.
There are many reasons why a student might be eligible for a refund. If you have questions or believe you should have a refund please call us at (907) 796-6267 or you may email us at email@example.com.
Financial Aid Refund
Refunds to students for Financial Aid are generated after the aid is received and all charges have been paid. Refunds for payments made on a student account should be requested by notifying Student Accounts at (907) 796-6267. Refunds can take up to two weeks to process after being requested, and are not available for pickup until after the first week of class for any specific term.
All approved Financial Aid/Scholarship information is reflected on the billing statements. If you are awarded additional scholarships after the billing statements are e-mailed out, you should contact the Student Accounts Office to request a new bill. If you are a sponsored student and your tuition or fees will be paid by an independent third party or University Department, please contact Jesyca Mack at (907) 796-6492.
Petitions for a Tuition Refund
Petitions for refund of University financial obligations may be granted when a student has been physically disabled, has experienced a death in the family, has a change in employment hours or location beyond the student's control or has other extenuating circumstances. Written documentation of the condition is required (petition forms may be obtained online, from the Student Accounts office, or from Records and Registration). All petitions should be turned into Records and Registration. Petitions are reviewed only if documentation of circumstances is provided. Petitions are reviewed only after a student has officially withdrawn from the course(s). After the fourth week of the semester, verification of attendance and participation is required from each instructor. Petitions must be filed by the last day of instruction for the term for which the petition is filed.
Direct Deposit now available
Great News! The University of Alaska is pleased to announce a new and exciting online service for students. Electronic deposit of financial aid and refunds directly to your bank account is now available. Direct Deposit will allow:
- Access to your funds sooner
- No waiting for a check in the mail!
- No waiting in line to deposit your check into your bank account
- No worry about checks lost in the mail!
- Safe and secure Ach transfer direct to your bank account!
- Receive email notifications to your University of Alaska assigned email address when refund is deposited in bank account!
- Easy to use. Enroll Online!
Once you set up your bank information online (checking or savings), all future refunds and financial aid will be deposited directly to your bank account within 3-4 days of when the University processes a payment.
The initial setup is quite simple and will only have to be done once during your life as a UA student unless you change banks or decide to stop participating in your direct deposit.
You will be notified via UA e-mail when the setup is complete, when a deposit is processed and any time you make changes to your direct deposit bank information.
To learn more about Direct Deposit, click on "Information on Direct Deposit Services" on UAOnline home page (prior to logging in to Secured Area)
To set up direct deposit and begin receiving Direct Deposits, sign on to UAOnline Secured Area. Then:
- Click on Student Services; Financial Aid & Account Information.
- Click on Direct Deposit Services.
- Click on First time Setup off direct deposit (take note of the other options available here once you have initially set up direct deposit).
- Next, follow the instructions on how to enter your bank information. Be sure to confirm your account number with your bank.
- End by clicking on the "Submit" button.
Petty Cash Reimbursement
On department approval, legitimate University expenses, under $100 incurred by employees out-of-pocket, may be reimbursed directly to the employees from the Student Accounts office by presenting a petty cash voucher along with the original sales receipts.
The voucher must be signed by the head of the department or the Supervisor for whom the funds are being spent.
Petty cash vouchers can be obtained from the Student Accounts office in the Novatney building, room 215.