University of Alaska Southeast

Job Posting

Company: Association for the Education of Young Children (AEYC)
Location: Juneau, AK
Position: Intake Specialist
Requirements: See Job Posting for details
Summary:

We are looking for a friendly, helpful, dependable, organized person as a full time Intake Specialist.  

SUMMARY:                 

The Intake and Provider Specialist  provides the critical first point of contact with families seeking information, eligibility and intake for the Child Care Assistance program: greets phone and walk-in visitors, and assists with general information and referral regarding the program. They promote the childcare assistance mission of providing access to affordable and safe child care either while working or seeking employment or educational opportunities to increase their employability.

The Intake and Provider Specialist is responsible for maintenance of provider and family records and assisting with case management of child care assistance families including assisting with initial application, general information, and ongoing updates. Also, responsible for working with child care providers, assisting with eligibility of licensed and approved providers and maintaining provider files.

QUALIFICATIONS:     

Required: Familiarity with office equipment, Microsoft Word and Excel. Strong verbal communication skills.  Prefer office experience or related courses.  Bachelor Degree is preferred and experience in early childhood education is desirable. Prior to employment, any interested persons background check that meets state standards for early childhood must be reviewed.

KNOWLEDGE, SKILLS AND ABILITIES:

  1. Ability to organize and prioritize workloads to meet deadlines.
  2. Knowledge and comfort with Microsoft Word, and Excel applications.
  3. Ability to accurately and effectively convey information, verbally and in writing.
  4. Ability to establish and maintain cooperative relationships with people of diverse backgrounds.
    1. General knowledge of office procedures and ability to use common office equipment.
    2. Ability to lift 40 pounds.
    3. Valid Alaska driver’s license.

MAJOR DUTIES AND RESPONSIBILITIES:

Child and Family Services:

  1. Communicate with children and family members, community members and providers with respect and honor
  2. Practice family centered and relationship based philosophy
  3. Demonstrate ability to deal with families facing crisis or difficult situations with tact and understanding.
  4. Demonstrate ability to listen and effectively communicate program information and requirements
  5. Provide support to families and notify them of responsibilities entailed.
  6. Process applications and paperwork needed for enrollment
  7. Provide on-going information and support to families as needed, sharing resources and coordination resource information for other agencies

Program Design and Management:

  1. Greet the public for the Child Care Assistance program and respond to routine questions regarding parent and provider applications.  Serve as primary point of contact for provider entrance into the CCA system
  2. Maintain timelines for program cycle.  Perform data entry and track family applications for child care assistance. Date stamp receipt and make sure application is filled out completely and accurately. 
  3. Assist eligibility specialists as needed.  Maintain provider packets and other forms and information.  Assist in maintaining client database and individual files accurately
  4. Participate during program self-assessment,evaluation processes and strategic planning. Participate in staff meetings with the Fairbanks program twice a month.
  5. Comply with GAAP, AEYC-SEA policies, procedures and guideline, State Licensing Regulations, DPA policies and procedures , OMB circulars A-110-A-122 and A-123.
  6. Mail routine notices, forms, newsletters to include large mailing to families, providers and the general public.
  7. Assist providers with billing questions.
  8. Report all suspected fraud activities.

Community Partnerships:

  1. Promote positive communications and working relationships with providers, families and community partners
  2. Ensure the Child Care Assistance Program has a visible and effective public image in Southeast Communities
  3. Maintain frequent interactions with Partner Agencies in Southeast to make sure that information about the Child Care Assistance program is being communicated to target families and providers.
  4. Conduct media outreach to increase parent access to CCAP as outlined in annual budget.
  5. Other duties as assigned by Executive Director.

We offer tuition support of $1,000 per year. 

Interested?  Email your resume and cover letter to info@aeyc-sea.org

 

Contact: Joy Lyon
Contact at: 907-789-1235
Closing Date: Open until filled