University of Alaska Southeast

Job Posting

Company: Alaska Brewing Company
Location: Juneau
Position: Customer Service Representative
Requirements: Must be 21 yrs. old
Summary:

Job Description:

Under the general direction of designated lead person, a Customer Service Representative (CSR) is responsible for ensuring that every customer that enters the store, or contacts the brewery by phone or e-mail is treated professionally with the utmost quality of service.   Position will be responsible for all manner of customer service, including, but not limited to: speaking to and answering questions about Alaskan Brewing Company, its beers and story; assisting customers at the highest quality level possible; answering phones, cleaning duties, inventory control, merchandising, cash handling and other duties as assigned.   A CSR will always be working during designated work hours, no idle time.  This is an hourly position.  Overtime and weekend work may be required.  This is a non-exempt, temporary administrative position.

Responsibilities:

  • Meet and greet customers, handle gift shop cash register.
  • May be required to pour samples at hospitality bar.  May be required to diligently monitor liquor age requirements as well as customer consumption, and address issues that arise.
  • May be required to give public tours regularly with knowledge of brewing process
  • All CSR’s must understand Alaskan beer products and brewery “story”
  • Keeps merchandise stocked, clean and organized
  • Maintains store and tour area appearance.  Daily janitorial duties are expected including vacuuming, mopping, scrubbing and cleaning and supply stocking of restrooms and other janitorial duties as assigned.
  • May assist with business office responsibilities including answering phones, distributing mail, postage and fax machines.
  • May assist with display preparation.
  • May assist with mail-order fulfillment and fulfillment of donation requests.
  • May be required to fill in other areas of production/office/store responsibilities at both locations.

Physical Requirements:

  • Ability to communicate well with other people, both orally and in writing.
  • Physical ability to stack 40 lb cases to a height of seven feet and to lift kegs weighing up to 60 lbs.
  • Ability to perform repetitive lifting, building product displays and merchandising store.

Special Knowledge and Skills

  • Excellent interpersonal and communications skills.
  • Cash handling skills.  
  • Ability to set priorities and manage competing demands. 
  • Moderate computer skills using word processing, spreadsheet and database software. 

Alaska Brewing Company Online Application

Contact: Rochelle Rogers
Contact at: (907) 780-5961
rrogers@alaskanbeer.com
Closing Date: Open until filled