University of Alaska Southeast

Job Posting

Company: Big Brothers Big Sisters of Alaska
Location: Juneau
Position: Match Support Specialist
Requirements: Bachelor's degree in social services, human resources, or related field preferred
Summary: This position is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.  

The successful incumbent will produce positive outcomes in the following areas: match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction.

Duties include:
  • Facilitate match meetings in accordance with volunteer and family schedules
  • Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled
  • To ensure quality services and measurable outcomes, maintain accurate and timely records
  • Assess individual training, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer

Qualifications include:

  • Minimum Bachelor’s degree in social services, human resources or related field preferred
  • Assessment and relationship development experience with child and adult populations
  • Understanding of child development and family dynamics
  • Excellent oral and written communication skills reflecting solid customer service both in-person and telephone

Salary range: starts at $17/hour and 37.5 hours/week

See the job posting on the Big Brothers Big Sisters website for more information and application instructions, as well as other available jobs.

View the Big Brothers Big Sisters mission statement and the list of qualifications of the Match Support Specialist to learn more about the position.
Contact: Trina Resari-Salao
Contact at: 907-433-4628
Closing Date: Open until filled