University of Alaska Southeast

Job Posting

Company: Key Bank Lead Teller
Location: Juneau, AK
Position: Lead Teller
Requirements: See job description
Summary:
As a Lead Teller, you will report to the Branch Manager and perform the duties of a Teller. The Lead Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. The Lead Teller acts as a resource in identifying and resolving client servicing issues, serves as primary troubleshooter for complex problems and client service needs and enhances client relationships with Key by providing distinctive quality service. In addition, the Lead Teller asks questions and listens to clients to uncover financial needs and transitions clients to a banker to further assist. The Lead Teller helps observe and provide coaching to Tellers to enhance the client experience and operational effectiveness, and is responsible for day to day Teller scheduling, staffing issues and branch compliance with regulatory, security, and internal audit controls. 
REQUIRED QUALIFICATIONS
  • High School Diploma, GED or equivalent business / operational experience
  • A minimum of 1 year Teller experience
  • Strong knowledge of branch operations
  • Demonstrated superior client relationship skills
  • Excellent communication and interpersonal skills
  • Strong detail orientation
  • Demonstrated organizational skills while managing multiple tasks
  • Strong team player
  • Working knowledge of Teller Software, PC with Windows based applications, Calculator
  • Demonstrated ability to lead, motivate, and foster teamwork
  • Ability to work branch hours to include weekends and occasional evenings
  • Physical Requirements include: Prolonged Standing (5-8 hours per day), ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1– 10 lbs., occasional lifting of up to 30 lbs
PREFERRED QUALIFICATIONS
  • 3 – 5 years of cash handling experience

JobID: 33852BR Flyer

For a full job description and to apply online, click here

Contact: Gisela Mindyk (Recruiter)
Contact at: 216-689-7530 or gisela_mindyk@keybank.com
Closing Date: Open until filled