University of Alaska Southeast

Job Posting

Company: SEARHC
Location: Juneau & Sitka
Position: Information Technology Specialist
Requirements: A+ Certification or similar

Position Summary

The purpose of this position is to provide customer service and support for desktop systems and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading desktop software, hardware and peripheral equipment. Responsible for assisting with Help Desk activities by receiving, prioritizing, documenting and actively resolving end user help requests.


  • Install, configure, test, maintain, monitor, troubleshoot and upgrade end user desktop software, hardware and peripheral equipment.
  • Receive, respond to and document incoming Help Desk calls and email.
  • Provide support and management for video conference activities.
  • Assist users with application setup, maintenance, troubleshooting and basic training.
  • Assist with system and network administration activities.

Job Posting Link

Contact: Val Dodson
Contact at:
Closing Date: Open until filled