Participant QuickStart Guide

Using Encounter Collaborative Audioconferencing Effectively

1. Use a standard, landline phone with a hand set.  Do not use a speakerphone as we have done in the past.  Do not use a cell phone.
2. Call in a little prior to the start of the audioconference.
3. The conference “presenter” (the teacher or moderator) can see your presence in the conference on her control panel.  Currently, this is only by location, not by your name.
4. There are some simple commands you can use during an audioconference:
   • To Mute your own line: *6; to unmute #6
   • To get the operator for help *0
   • If you want to ask a question, key in *8.  The moderator will see this on her computer screen and can call on you.  Once you have asked your question, you can key in #8.
5. If you are going to miss a class, ask the instructor ahead of time to record the class. When you want to listen to a recorded class, ask your instructor for the presenter PIN, and then
   • Dial 1-800-230-8546
   • Enter the presenter pin at the prompt
   • Enter the date in format mmddyy
   • You will get a list of chapters for your instructor. Most likely, chapter one will be the first class of the day, chapter two the next class, etc.
   • Use the keypad for the following commands
     • 4 rewind
     • 5 pause
     • 6 fast forward
     • # go back to recording menu

Customer Care is available at 1-800-290-5900 or by email at customercare@encounter.net

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