In this situation, you may see an error message similar to "VPN Connection terminated locally by the Client. Reason 403: Unable to contact the security gateway."

This error is most commonly caused by the use of an incorrect or expired password.

Try logging into another UAS tool such as webmail or UAS Online - if your password works in these locations, try the VPN again.

If none of these locations work, use ELMO to reset your password.

There are a number of places you can check to try to track down this issue. First, verify that the computer did not go into standby or hibernate. These can interrupt your network connection when the VPN client expects a constant link to the VPN server.

If wireless is in use, perhaps you have moved to (or are in) a location with low or nonexistant wireless signal, and the VPN might have dropped as a result. Further, it's possible a bad network cable or problem with the router or Internet connection could have caused this drop.

This describes how to map your Z: drive or your campus fileshare on your Apple OS X machine. Mapping your account (also known as UASHome directory) allows you to access any files that you have stored in the UASHome Docs folder.

In the Finder, click on the Go menu, select Connect to Server.

In the Address field, type in smb://137.229.218.106/users$/username, then click Connect

Note: replace "username" with your campus username (ex: jscjb9, jncjb, cjbennett)

To connect to your department shared drive:

In the Address field, type in smb://137.229.218.52/shared_drive_name$, then click Connect

Note: replace "shared_drive_name" with your departmental share (its, admissions, etc)