Contact Us

I.T. Help Desk
Whitehead Bldg: 208B
11120 Glacier Hwy(WH1)
Juneau, AK99801
Helpdesk: 796-6400
Toll Free: 877 465-6400
Information: 796-6452
ITS: 796-6276
Faculty/Staff Page

Hours

Summer Hours

Thru August 13, 2011

Sunday 1:00 PM-5:00 PM
Mon-Thur 8:00 AM-7:00 PM
Friday 8:00 AM-5:00 PM
Saturday CLOSED

 

Interim Hours

Aug 14 thru Aug 31, 2011

Sunday CLOSED
Mon-Fri 8:00 AM-5:00 PM
Saturday CLOSED

 

Regular Hours

Beginning Sept 1, 2011

Sunday 1:00 PM-8:00 PM
Mon-Thur 7:30 AM-10:00 PM
Friday 8:00 AM-7:00 PM
Saturday 1:00 PM-5:00 PM



Holiday & Campus Closures

  • Labor Day Holiday: September 4th
  • Thanksgiving Closure: November 24-27

Tandberg Video Conferencing

Tandberg


Our Newest Video Conferencing Equipment

Offering high quality video and audio capabilities, the Tandberg systems provide a new level of video conferencing. Paired with our Vizio flatscreen TVs, these systems offer a significant portal into the UAS video conferencing network and it's many endpoints.

Locations

Tandbergs paired with Vizio flatscreens are located on the first floor of Egan Wing in rooms 113, 115, and 116. 

Using the Equipment for a Video Conference

When the Tandberg is connected to a call you will see an orange light above the green power light located in the upper left hand corner of the unit. If you see these lights and the TV screen appears black, turn on the TV with the black remote (the white Vizio logo will be illuminated when power is on). 

If you see only a green light on the Tandberg this means the conference has not yet started and the system is in standby mode. Make sure the TV is on and wake up the system by pressing the cancel button on the Tandberg remote control. At this point you can use the Selfview button to adjust the camera to your position. Incoming calls will also wake up the system. 

If it is past your conference start time and you are not able to view your conference contact VCS toll free at 1-800-910-9601. Note: If you see no picture, please make sure the TV is on by checking that the white Vizio logo on the bottom center of the TV is illuminated. You may need to turn the TV on and off to notice the difference.   

Other Tips

Make sure you turn on the lights in the room and adjust the camera to the desired position. By default the microphone will be muted at the beginning of a call. Remember that to speak (and be seen) you must unmute the microphone with the yellow button on the Tandberg remote control. Because the status of your microphone affects when your video feed is displayed in a call, it is recommended that you leave the microphone muted until you want to speak.

If You Experience Problems

If the equipment appears to be working correctly but you do not see the other members of your conference, contact VCS toll free at 1-800-910-9601.

If you have a problem with the equipment please contact your Helpdesk.

Additional Resources

OIT Video Conferencing Services Homepage

Schedule a Video Conference

Using the Tandberg Remote

Tandberg User Guide

Vizio Flatscreen TVs

Technical Resources

Equipment Configuration (used ports are marked)

Vizio Backpanel (used ports are marked)

Room Layouts

Mobile Cart Images


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