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Address Information



I.T. Help Desk

Whitehead 208B
Mailstop: WH1
11120 Glacier Hwy
Juneau, AK99801

Phone: Help Desk: 907 796-6400
Toll Free Help Desk: 1 877 465-6400
Toll-free UAS (days M-F) :
1-877-465-4827



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Helpdesk
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1. How do I copy/paste items when working with Firefox in UAS Online?
2. How do I view the results of a quiz, essay, or task?
3. How do I check my grade for a course I'm currently taking?
4. When I click on the Discussion Board link in UAS Online, I get the error "Navigation to the webpage was cancelled."
5. How do I create a guest account?

1 . How do I copy/paste items when working with Firefox in UAS Online?^

On the PC, Firefox has been configured with specific security settings to disable the ability to copy and paste items off of the clipboard. To configure UAS Online to allow copy/paste, simply follow these instructions. 

 Note: When entering the below information, a typo will render the fix ineffectual.

  1. Create a new window or tab.
  2. Type about:config into your url bar.
  3. Now right click in the content section of the browser and select New > String.
  4. Enter capability.policy.policynames into the "New String Value" box.
  5. Click OK.
  6. Type allowclipboard in the "Enter string value" box.
  7. Click OK.

Repeat steps 4-7 with the following string name/value pairs:

Note! Do not include an ending slash on the website or copy/paste will not work.  

Name  Value
capability.policy.policynames
allowclipboard
capability.policy.allowclipboard.sites
https://uascentral.uas.alaska.edu
capability.policy.allowclipboard.Clipboard.cutcopy
allAccess
capability.policy.allowclipboard.Clipboard.paste
allAccess
Once completed, close all Firefox browser windows. Copy/paste should work after reopening the program.

2 . How do I view the results of a quiz, essay, or task?^

When you have submitted an assignment, you will see a note in the assignments section of the homesite indicating that it has been completed.

After your instructor has evaluated your submission, you can click on the [ESSAY], [QUIZ], or [TASK] to see your submission and the instructor's evaluation.

3 . How do I check my grade for a course I'm currently taking?^

Many instructors use the gradebook feature on their UAS Online course sites.  If an instructor has this enabled, as a student, you will see your progress report appear in the bottom of the Assignments section of the Course Homesite.

Progress Report 

In the Progress Report, you can see what your instructor is tracking and any grades and comments that have been recorded.  You can also go to the Grade Estimator to determine what grades you will need to get the overall grade that you want.

Progress Report & Grade Estimator 

4 . When I click on the Discussion Board link in UAS Online, I get the error "Navigation to the webpage was cancelled."^

We have found that in Internet Explorer 7 (Beta 2) the default settings causes the connection to Discussion Board to be cancelled.

Your error will look like this: 

Navigation Cancelled Error

To fix the issue, it requires changing security settings. Please follow these steps: 

  1. Go to Tools > Internet Options...
  2. Click on the Security tab
  3. Highlight the Internet icon, and then click on the Custom Level button.
  4. Scroll down to the Miscellaneous section to find "Display mixed content". 
  5. Select Enable, click OK
  6. Close the Internet Options and restart the browser.
Display Mixed Content

5 . How do I create a guest account?^

  1. Point your web browser to http://www.uas.alaska.edu/online
  2. Click on 'Guest Sign In>'
  3. Enter your email address in the 'Guest E-mail Account' field
  4. Click 'Create new account'
    • The account will be created and an email will be sent to the address with your initial password, or you can follow the link at the end of the email to be automatically signed in with your new account.
  5. When you first sign in to your Guest Account, you will be prompted to update your profile with your name, and to set a new password. 
  6. From then on, to use UAS Online, simply enter your email address in the 'User name' field, and sign on with your password.

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University of Alaska Southeast
11120 Glacier Hwy, Juneau, AK, 99801
877 465-4827 |