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The information on this page is maintained by the UAS IT Helpdesk and it is intended to accurately reflect the reliability of our most critical systems.  If you are aware of any outages not reflected here, please contact the Helpdesk so it can be investigated.

Phones

UAS Phone System
IMPACTED Phones on 2018-09-04
The Helpdesk phone system was partially unresponsive, resolved as of 8:50 AM.
Updated 2018-09-07 10:06:04 by MCARTE32
MAINT Phones on 2018-08-01
There was a network outage affecting the following building in preparation for demolition of Sobeleff Annex: Soboleff, Soboleff Annex, Hendrickson, Hendrickson Annex, Hendrickson Annex-Annex
Updated 2018-08-07 09:33:46 by MCARTE32
IMPACTED Phones on 2017-07-13
Due to technical difficulties at GCI, phone and network services may be impacted. They report an outage affecting all systems in Sitka and Juneau. Please contact GCI with further inquiries. Users report that internet was restored at approximately 6:00 PM.
Updated 2017-07-14 08:19:06 by TLTAYLOR7
MAINT Phones on 2017-06-27
Network resources, including phones, were down for maintenance from 5:00PM to Midnight.
Updated 2017-06-28 10:39:54 by MCARTE32
IMPACTED Phones on 2017-05-26
Users reported issues accessing their campus phones and the UAS network. System restored as of 8:45 AM.
Updated 2017-05-26 08:48:26 by MCARTE32
IMPACTED Phones on 2017-05-18
We have received mixed reports of challenges while accessing voicemail through various methods. If you are encountering troubles, please email the Helpdesk (uas.helpdesk@alaska.edu) with the symptoms you are experiencing so that we can continue to compile and relay to technicians.
Updated 2017-05-19 08:01:01 by MCARTE32
MAINT Phones on 2017-02-12
Time: 8:00AM-10:00AM The UAS Juneau campus network will be taken offline at 8:00 AM for router maintenance. The entire UAS network will be affected (phones, Internet, and access to network resources,) including access to and from the Sitka and Ketchikan campuses, TEC, NSRL, JBO, UAA, UAF and UAF Lena Point facilities.
Updated 2017-02-12 15:09:06 by TLTAYLOR7
MAINT Phones on 2016-12-30
Service was taken offline as equipment and connections were moved.
Updated 2017-01-01 11:25:02 by TLTAYLOR7
MAINT Phones on 2016-12-29
Service was taken offline as equipment and connections were moved.
Updated 2017-01-01 11:24:38 by TLTAYLOR7
IMPACTED Phones on 2016-12-19
UAS Sitka campus experienced a full phone system outage. Service was restored by 8:20 AM.
Updated 2016-12-19 08:24:00 by MCARTE32
IMPACTED Phones on 2016-09-08
Phone service to Sitka has been restored as of 10:00 AM, September 8th.
Updated 2016-09-08 11:00:53 by MCARTE32
IMPACTED Phones on 2016-09-07
There is a phone issue in Sitka preventing external calling. Technicians are aware and working on it. 1. Our internal services are uninterrupted. We can call and receive calls within the University. 2. We cannot direct dial local numbers. We are able to work around that problem by dialing long distance for everything. 3. We are unable to receive phone calls from any external phone number. We have not found a work around for that.
Updated 2016-09-07 15:36:52 by MCARTE32
IMPACTED Phones on 2016-09-06
There is a phone issue in Sitka preventing external calling. Technicians are aware and working on it. 1. Our internal services are uninterrupted. We can call and receive calls within the University. 2. We cannot direct dial local numbers. We are able to work around that problem by dialing long distance for everything. 3. We are unable to receive phone calls from any external phone number. We have not found a work around for that.
Updated 2016-09-06 16:06:20 by MCARTE32
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