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UAS Email

All students, staff, and faculty have an email account with 750mb of space to work with (if you need additional space to perform your job, please contact the Helpdesk). There are two ways to access your email, one is through webmail by browser interface, the other is through the Outlook client, UAS' supported email client (if you haven't transitioned to the Outlook client, please contact the helpdesk for assistance).  UAS managed computers are configured to connect using Outlook. From home, you can access your email through the web at

UAS email accounts are automatically protected with an anti-spam filter, but individuals have the ability to mark email as junk, thereby providing another line of protection.

Faculty and staff (including student-staff) have an email address of set up in addition to the default address of

The email server is also an Exchange server – a product provided by Microsoft that includes other functionality such as Calendaring and Task management among other things.

Step one: Get your UA username and set password

If you haven't already done so, visit ELMO to look up your username and to set an initial password. You can also use ELMO to update your password if it has expired, or forgotten, or you suspect an email security risk. 

Step two: Set up your email

UAS managed computer users: Outlook is pre-configured to recognize your login account. 

Web mail users can access their email at without set up.

Step three: Forwarding your email

To forward your campus email account to a personal address (Gmail, Hotmail, Yahoo, etc.) can be done through updating your profile at UAS Online. Simply sign in and then edit your profile.  Or through ELMO by logging in and selecting Change next to "Email destination: UA Exchange/Outlook" signage. NOTE: local copies of messages are not retained after forwarding the UAS Exchange mailbox.

Campus Users

(For Faculty and Staff the Juneau, Sitka & Ketchikan campuses)

Microsoft Outlook

Provided this is the first time you have opened Outlook, you can follow these essential steps.  Academic, UAS managed, and departmental computers may have some settings grayed out or hidden due to pushed campus policies.  Simply open Microsoft Outlook and select all default prompts. Being on the UA Domain will enable your computer to automatically populate settings for Exchange.

Shared Accounts


If you have a departmental shared account you can add it to Outlook through these steps: 
  1. Go to File > Account Settings drop down list > Account Settings... 
  2. Select your Microsoft Exchange account
  3. Directly above your Exchange account, click Change... 
  4. Click More Settings... 
  5. Click the Advanced tab
  6. Click on the Add button, enter your shared email account ("helpdesk", "admissions", "career services", etc.) and then click OK.
  7. Click next and finish to close the wizard to return to Account Settings panel. You should see the shared account under your personal account.


To access a shared account through webmail, choose the dropdown list by your name (top, right of screen) and select "Open another mailbox...". Type in your "SHARED-ACCOUNT" name, and select Open. The shared account will open in a new tab.

Home users

Connecting to the mail server via Exchange is ideal but cumbersome. As IT Services works to develop best practices, please continue using webmail ( 

Essential Settings:

  • Protocol/Connection type: IMAP (Note: do NOT choose POP3)
  • Incoming Mail Server:
  • Outgoing Mail Server:
    • Note: Outgoing server requires authentication
For those who enjoy printable documentation, including pictures, please see these documents:

Essential Outlook Settings: 

For those who wish to use Outlook from home, please consider using the Outlook Web Access (webmail). The configuration of Outlook can be challenging to assure all settings are properly set. 

VPNis required to connect to the Exchange Server and to have much of the added functionality that Outlook provides. Once connected to VPN, please refer to the above settings for campus users. 

Travelling Users

For those travelling, the webmail solution will be the most reliable option and can be accessed from any computer with web access requiring no additional configuration:

1. Sign into ELMO using option 1.

2. Click on the Email destination change link (see images below).


3 Click on Save Settings.

4 If you no longer wish to forward E-mails, change the Email Destination back to UA Exchange/Outlook.

Please note: when forwarding is set outside the Exchange/Outlook server, we do not retain a copy of the message on the UAS Email Server.

There are countless devices that are available on the market, and while many will work with our new Exchange server, some will not. Below are the developing guidelines for setting up your mobile device. 

General Settings

Many smart phones and other devices (tablets, etc) can connect to our mail server. If possible, you will want to configure your connection as an Exchange connection to have access to the additional features such as calendar or contacts. 

  • Preferred Connection Type: Microsoft Exchange Server
    • Alternative Connection Type: IMAP 
  • Server: (may prompt to verify certificate)
    • Alternate Server Name:
  • Username: UA username (see Elmo)
  • Domain: UA

iPhone / iPod

iphone / ipodiPhone Screenshots HERE

Configuring your iPhone/iPod Touch to access Exchange These steps will enable your iPhone/iPod Touch to connect to the Exchange server enabling you access to Email, as well as (if interested), the exchange calendar and contacts. These instructions were created on the new iPhone 3Gs with software version 3.0.1. If your iPhone/iPod Touch has a different version of software, these instructions may not look precisely the same, but should still work.

If you have questions, please contact the Help Desk.

  1. From the start page, click on the Mail icon. Please note that if you have set up other mail accounts, you will need to go to Settings > Mail, Contacts, Calendars > Add Account…
  2. Click on the Microsoft Exchange icon option
  3. At the Exchange page, enter your information as follows:
  • Email:
    • Staff & faculty can use
    • Students will need to use
  • Domain: ua
  • Username: <your UA username as found through ELMO>
  • Password: ********
  • Click Next
  1. Enter the Exchange server information:
  • Server:
  1. The Exchange account should be verified and continue onto further settings:
  2. If you would like, turn on the Contacts & Calendar syncing:
  • Slide the Contacts switch to On
    • NOTE: If you would like to keep the existing contacts on your phone, click Keep on iPhone. (The ability to keep both local and exchange details only appears to be available on phones with the iPhone 3.0.x software.) If your phone doesn’t have a “Keep on My iPhone” button, you may want to update your phone via iTunes.)
  • Slide the Calendar switch to On
    • NOTE: If you would like to keep your existing local calendar on your phone, click Keep on iPhone. (The ability to keep both local and exchange details only appears to be available on phones with the iPhone 3.0.x software.) If your phone doesn’t have a “Keep on My iPhone” button, you may want to update your phone via iTunes.)
  1. Your iPhone should now be connected to Exchange. By default, the exchange email, contacts & calendar will be pushed from the server to your phone meaning that it will update automatically as new items are available.
  2. Enjoy!

Blackberry (with BB OS)

At this time, the Blackberry operating system does not have the proper conduit interact with our current Exchange configuration. Please contact the Helpdesk to ask about this feature. This will help us gauge the demand for the service. 

Windows Mobile OS

Exchange via ActiveSync will be used. This will require some assistance from the Helpdesk.

1. How do I receive email at a different email address?

Simply update your Email Destination in ELMO:

  1. Sign into ELMO
  2. Click change beside Email Destination
    1. If you not yet set this, it will pop up automatically
  3. Set your preferred mail address
  4. Click Save Settings

From this point forward, all mail you receive at any University address will redirect to your preferred address.  You will no longer receive mail at your Outlook mailbox if this forwarding is set elsewhere.  We recommend then testing the forward function by sending your UAS account a test message. (Keep in mind that a typo in this process could result in either bounced, or misdirected/lost email messages.)  

2. How do I unforward my email account?

In ELMO, simply change your Email Destination to UA Exchange.  This will change the redirect to, instead of a personal or UA Google account. 

3. How can I add shared mailboxes to Outlook (via Exchange)?

Add Shared Account PreferencesTo add a shared account to Outlook (via Microsoft Exchange), simply follow the below steps. Please note that if you are configured through an IMAP or POP connection (not recommended), you will need to access the shared accounts through the webmail interface. 

These steps are using Outlook 2007.

  • Open Outlook
  • Choose Tools > Account Settings... 
  • Highlight the Microsoft Exchange listing, click Change
  • Click the More Settings button
  • Click on the Advanced Tab, click Add...
  • Enter your shared mailbox name ("Helpdesk", "Alumni", etc) and click OK
  • Click OK, then Cancel, then Close to close out of the Account Settings dialog
  • Your shared account will now be listed beneath your Mail Folders section

These steps are using Outlook 2010.

  • Open Outlook
  • Choose File > Info > Account Settings... 
  • Highlight the Microsoft Exchange listing, click Change
  • Click the More Settings button
  • Click on the Advanced Tab, click Add...
  • Enter your shared mailbox name ("Helpdesk", "Alumni", etc) and click OK
  • Click OK, then Cancel, then Close to close out of the Account Settings dialog
  • Your shared account will now be listed beneath your Mail Folders section

For an added bonus, you may want to drag your favorite folders from your shared account into the Favorite Folders section for easy access!

4. How do I change my UAS email password?

Email passwords are the same as any other UAS password. To change your UAS password, go to Login Help (ELMO) and reset the password for all your UAS computer accounts.

5. Why can't I send email from my email program?

Our outgoing mail-server requires authentication to allow you to be able to communicate with it. It may also be related to the outgoing mail server settings that are set up within the preferences. Verify that the outgoing mail server preferences are set up to supply a username and password.

From within Outlook Express

  1. Go to the Tools menu and choose accounts.
  2. On the mail tab select the UAS account and click properties.
  3. On the Servers tab under Outgoing Mail Server, check the box for server requires authentication.

From within Microsoft Outlook

  1. Go to Tools > Email Accounts...
  2. Choose "View or change existing e-mail accounts..." then click Next
  3. Highlight the server, then click change
  4. Click the More Settings button
  5. Choose the Outgoing Server tab
  6. Check the box for "My outgoing server (SMTP) requires authentication"
  7. Click OK, Next, and Finish to close the dialog box.

From Mozilla Thunderbird
Thunderbird, as the default, is configured to have outgoing mail authenticated with the same details as the incoming account. If that doesn't seem to be the case, you can follow these steps to assure that it's configured. 

  1. Go to Menu > Options > Account Settings...
  2. Click on Outgoing Server (SMTP)
    There, on the right hand side, you will see the outgoing mail server that was configured when you first set up Thunderbird. It likely will read "username - (default)".
  3. Highlight the Outgoing Server listed and click the Edit button.
  4. The Server name should be, and the port 587.  
  5. Check the Use name and password checkbox.

6. How do I use LDAP to look up UAS & UA addresses automatically?

To have your email automatically know the recipients address with only typing their name, you’ll need to be connected to the LDAP server. Here are the steps to connect to the UAS and UA Statewide LDAP services using Thunderbird.

  1. From within Thunderbird, go to Tools > Options…
  2. Click on the Composition button, choose the Addressing tab.

    Thunderbird Directory Setup

  3. Check Directory Server.
  4. Click Edit Directories…
  5. Click Add
  6. For the Name, enter “UA Directory”
  7. For the Hostname, enter “”
  8. Enter a base DN of: ou=people,dc=alaska,dc=edu
  9. Click OK
  10. Click OK
  11. Click OK
  12. Enjoy!

7. How do I backup and restore local folders in Thunderbird for Windows on a personal computer?

Backing-up Files
  1. Open My Computer.
  2. Go to: C drive > Documents and Settings > your username for your computer
  3. Open Application Data.
    1. If you do not see it go to Tools > Folder Options
    2. Select the View tab
    3. Make sure Show hidden files and folders is selected
    4. Click OK. You should now be able to see Application Data folder.
  4. From inside the Application Data folder, go to: Thunderbird > Profiles > RANDOM CHARACTERS > Mail
    NOTE: RANDOM CHARACTERS varies from install to install of Thunderbird. It is typically the only folder in the Profiles directory unless you have more than one profile.
  5. You should back up all contents of this folder.

Restoring Files
  1. After reformatting, or on another computer, install Thunderbird.
  2. While Thunderbird is NOT running, restore the folder tree to the directory:
    C:\Documents and Settings\ USERNAME\Application Data\Thunderbird\Profiles\ RANDOM CHARACTERS\Mail (where USERNAME is your Windows Login Name and RANDOM CHARACTERS is arbitrary - it is typically the only folder in the Profiles directory)
    (If you need instructions on how to get to the folder listed above, follow steps 1-4 in the Backing-up Files section.)
    NOTE: You may need to create directories manually to do this correctly.
  3. Run Thunderbird, and you should see the folders in your Local Mail account.

8. I've received an email, "Mail System Error - Returned Mail," what does this mean?

These "bounced back" email errors occur when messages can not be delivered to an email account.  This message will usually explain why the message was undeliverable and who the recipients were.  If this is not clear, please forward the message as an attachment to the Helpdesk (  We will be happy to help resolve the problem.

To forward a single message as an attachment, go to Message > Forward as... > Attachment. 

To forward future messages as an attachment without the extra steps in the menu, change your preferences for your account. In Thunderbird go to Tools > Options > Composition > General tab and switch the Forward Messages: field to As attachment (rather than inline), then click OK.  Return to the message and click the Forward button.

9. How do I add an auto-reply or vacation message to my email?

Vacation messages can be added and removed from the webmail interface. Simply follow these steps: 

  1. Log into webmail (
  2. Click on Options across the top
  3. Click on Vacation Message along the side
  4. Edit your vacation message
  5. Click the checkbox to Enable automatic vacation reply
  6. Click Save Changes

To remove Auto-reply or Vacation message, simply uncheck the Enable automatic vacation reply box.

10. What email addresses can I receive messages at?

Students will want to use the syntax of as the address that is given to friends & family. 

Staff and faculty have vanity addresses of available for their use. Initially, these addresses are configured as their names are stored in the university information system (Banner), but can be altered to fit preferred names (Tom vs Thomas, etc).

11. How do I add a signature to my email?

Step One: 

Compose a signature in a text editing program. The file will need to be saved as a .txt (Save As > Text Only from most editing programs). An example of the Helpdesk signature is as follows:

UAS IT Services Helpdesk
In Juneau 796-6400
In Alaska (877) 465-6400 (toll free)

Helpdesk Schedule
Mon - Thu 7:30 am - 8:00 pm
Friday 7:30 am - 5:00 pm
Sat & Sun 1:00 pm - 5:00 pm

Step Two:

Add the signature in your email program.

In Outlook:

  1. From a new email, select the Insert tab
  2. Click the Signature button, and select Signatures from the menu
  3. Click New to make a new entry
  4. Enter a name and click OK
  5. Select Test from the top box, and enter the text of your signature in the bottom box
  6. Click OK

In Thunderbird:

  1. From the Options menu, choose Account Settings...
  2. Check the "Attach this signature" checkbox.
  3. Click the Choose button and locate your text file from Step One.
  4. Click OK once you have selected your text file
  5. Click OK to close and save your settings


12. How do I read messages from a shared email folder?

Shared folders in email are set up to allow multiple people to be able to check email on the same folder.  To view the messages, you will need to subscribe to the folder first.

13. How do I subscribe to a shared email account?


To access your shared email account, please use the following link to use webmail for the shared account:

where "SHARED-ACCOUNT" is your shared account email address.



If you are working in Outlook, please use these settings: 

If you have a departmental shared account you can add it to Outlook through these steps: 
  1. Go to Tools > Account Settings... 
  2. Under the Email tab, choose the your "Exchange" account, click Change... 
  3. Click More Settings... 
  4. Click the Advanced tab
  5. Click on the Add button, enter your shared email account ("helpdesk", "admissions", "career services", etc.) and then click OK.
  6. Click next and finish to close the wizard to return to Account Settings panel.

14. When replying to a message, how do I get my cursor to start above the quoted message?

Within Thunderbird, follow these steps: 

  • Go to Tools > Account Settings...
  • Choose Composition and Addressing from the left-hand pane.
  • Check the box "Automatically quote the original message when replying" and from the pop-up menu, choose "start my reply above the quote".

15. How do I view my Quarantine Summary Report?

Users will no longer receive a Quarantined Summary Report. As of June 1st, UAS will be using Exchange Online Protection (EOP) to manage spam messages instead of IronPort. Suspected spam will now be quarantined in the Junk folder on your mail account.  Like IronPort, known spam messages will be automatically blocked.

16. What if I don't use Outlook?

EOP Junk Mail settings are configured through Outlook or the Outlook Webmail App. Non-Outlook users may configure their junk mail settings (like whitelisting/blacklisting emails) by either using Outlook Webmail or switching to Outlook.

17. How do I release mail marked as spam?

To release a legitimate message marked as spam, drag the message from the Junk folder to your Inbox. You can add the sender’s email address to your list of “Safe senders."

18. How long is junk mail maintained for?

Mail in your Junk folder will be automatically deleted after 6 weeks.

19. How can I save sent emails from webmail?

When sending from Webmail, sent messages are automatically saved to the folder Sent Items.

20. How can I tell how much space I have left in my email?

To check your quota and used space, sign into webmail via Internet Explorer; this will give you a "premium" view which shows your folders in the left-hand pane. Simply hold your mouse over your name (or the shared account name) to see information about your quota usage.

21. How do I configure a signature for my messages?

After signing into webmail, follow these steps:

  • Click Options (upper right-hand corner)
  • Click Messaging (left hand column)
  • Find the Email Signature section
    • Check "Automatically include my signature on outgoing messages"
    • Check "Replace my current signature with the following:"
    • Enter your preferred signature.
  • Click Save (at the top of the settings page)

22. How can I connect to a shared (departmental) email account?

To connect to a shared email account:

  1. Visit the UAS webmail page
  1. There, update the URL (in the address bar) to:
  1. Simply update "" to reflect the address of the shared account you wish to access, for instance:
  1. Next, use your personal login (UA username and password) to authenticate.

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