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Who We Are

UAS IT Services provides regional technical support and resources to students, faculty and staff, to better facilitate teaching and learning.  ITS Departments includes four divisions: We are looking to hire students that have experience with...
  • Customer Service
  • Multi-tasking
  • Good oral and written communication skills
  • Taking direction
  • Paying attention to detail
  • Reliability
  • Varying work schedules (may include evening and weekends in all departments except NDS)

UAS Helpdesk

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff through our call center or via email.
Students will learn to provide...
  • User support documentation
  • Coursework resource support
  • Phone support  through our call center
  • Tech support
  • Remote computer support

Classroom Support

Classroom Support provides general information and  technical support for UAS classroom technology.  We offer support over the phone and provide walk-up assistance at the Classroom Support desk, which is located in the     entrance of the Egan Library.  Our primary purpose is to collaborate with Staff and Faculty to create an exceptional learning environment for students.
Students will learn to...
  • Troubleshoot tech issues
  • Deliver/retrieve classroom laptops
  • Assist with TVs and projectors in classrooms
  • Maintain inventory and Lending Library
  • Tutor users on proper equipment use
  • Communicate status and changes to UAS systems

Media Services

Media Services assist the UAS campus community with their audio and video needs. Services include: sound reinforcement, live multi-camera video productions, media transfers, distance education, and instructional technology support.

Students will learn to...

  • Set up and operate: video cameras, audio equipment, and the TriCaster video switcher
  • Troubleshoot technical issues and resolve them
  • Create streaming videos for the web
  • Explore video and audio editing

Network & Desktop Support

Network and Desktop Support is an IT Services unit tasked with supporting campus phones, data connections, and desktop environments. Students working in NDS help resolve work orders generated by the Helpdesk. 
Students will learn to...
  • Diagnose and resolve desktop operating system, phone, and data connection issues
  • Document work-order activities
  • Install software and computer peripherals
  • Back up and reinstall customized OS builds
  • Communicate with users regarding work orders

APPLYING FOR JOBS:

The University of Alaska has successfully transitioned to a new hiring management system (MyUA PageUp). Our previous hiring management program (UAK Jobs) holds no job availabilities for IT Services, and will become officially unavailable after April 30th.

All candidates for staff/faculty employment are subject to a pre-employment screening which includes a review of criminal records, reference checks, and verification of education.

How to apply:
  1. Go to: https://alaska.edu/jobs/
  2. Select “Explore Jobs at UA” or “Login” (to create an account) and apply for a posting.
Contact Us

UAS IT Services
Hendrickson Bldg
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
907-796-6452
kfcoonjohn@uas.alaska.edu
Visit us on the web: http://www.uas.alaska.edu/its/

 

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Contact the Helpdesk

(Helpdesk)
907-796-6400

(Toll Free)
877-465-6400

(General Information)
907-796-6452

uas.helpdesk@alaska.edu

 

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