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Address Information



I.T. Help Desk

Whitehead 208B
Mailstop: WH1
11120 Glacier Hwy
Juneau, AK99801

Phone: Help Desk: 907 796-6400
Toll Free Help Desk: 1 877 465-6400
Toll-free UAS (days M-F) :
1-877-465-4827



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Helpdesk
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1. What are personal announcements?
2. How do I add a channel?
3. I do not see any personal or system announcements. What is going on?
4. The username and password fields on the login page are missing. How do I restore them?

1 . What are personal announcements?^

On the MyUA tab one of the first channels you see is Personal Announcements.

MyUA Personal Announcement Channel Example 

This channel is used to deliver announcements that are pertinent to your roles within the university.  UAS group leaders and staff will periodically send announcements and the headers to the last 3 announcements will appear will appear in the portal.  For more details, please click the announcement header and you will see all of the announcements relevent to you! 

2 . How do I add a channel?^

While signed into MyUA:

  1. Click on the 'Content/Layout' above your tabs.
  2. Click on the Tab you want the channel.
  3. Then click the 'Add Channel' button where ever you want to insert the channel.
  4. Select 'Select All'  from the drop down list. Click the 'Go' button.
  5. Click on the desired channel.
  6. Click 'finished'.

3 . I do not see any personal or system announcements. What is going on?^

It is likely that there have been no announcements pertinent to you, since you joined the portal.  Personal and System announcements will only appear in the channels, if you have joined the portal or joined a group prior to the announcement being sent. 

For example, as a group leader, Alison sends an announcement to the group of an event.  Everyone in the group will see the announcement in their Personal announcements.  Coincidentally five minutes after that, Dave joins he same group.  Dave will not see the message in his Personal announcement channel, but can check the announcement history in the group to find out what has been sent prior to joining the group.

4 . The username and password fields on the login page are missing. How do I restore them?^

Make sure that javascript has not been disabled on your computer.

To enable JavaScript in Firefox 2.xx series:

  1. Open Firefox.
  2. On the Tools menu, click Options.
  3. Click on the Content icon.
  4. Check the box next to Enable JavaScript.
  5. Click OK.

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"" UAS is an AA/EO institution / Copyright 2005.
University of Alaska Southeast
11120 Glacier Hwy, Juneau, AK, 99801
877 465-4827 |