Dialing an Outside Line
Currently, only Nortel phone users in Juneau need to dial 9 for an outside line. All other phone users (all of Ketchikan and Sitka, and 1/3 of Juneau) now dial 8 for an outside line.This change was implemented to avoid misdialing 911.
Voicemail - Welcome to Cisco Unity
Voicemail within the new Cisco phone system will be accessible through your exchange email box. Each new message that is left at your phone number will create a new “email” message in your inbox that has an audio file of the voicemail in WAV format.
You can also check your voicemail by dialing 5555 from a campus phone and following the prompts. See the Phones and Voicemail Function page for more information or print and reference the Cisco function PDF quick sheet.
From off-campus, continue to use 796-5555.
UAS VoIP Transition
As shared with the Chancellor’s Cabinet, Provost Council, and various other groups, the campus will be transitioning from our existing Nortel phone system to a new Cisco VoIP phone system. This change is being driven by the fact that Nortel has ceased providing support for our current equipment.
See the VoIP Transition Document (or click on the image to the left to open the PDF version.)
As noted in the document, the campus will eventually transition to the Cisco Unified IP Phone 7942G. These will have new handsets and new features for use. To learn more about these sets, please visit Cisco's Overview of the Unified IP Phone.
Legacy Voicemail Access
The retired Nortel voicemail system will remain online for one month (through late November) to allow users to access previously stored voicemail messages. After this time, they will no longer be available.
To access the previous voicemail system, you will need to dial 6666 from a campus phone, or 796-6666 from off campus locations.