The Unity voicemail system has the ability to change the speed of playback. 

While listening to a message, use the following commands to change the speed of playback: 

4 - to slow down playback

6 - to speed up playback

The Unity Voicemail system can be access via the web utilizing your campus credentials**, so resetting the PIN is straightforward. 

1. Visit the Unity Assistant (from Firefox)
2. Sign in with your credentials
3. Click on the Cisco Unity Assistant link
4. Update and confirm a new Phone Password
5. Save your changes
6. You're done! Sign into voicemail with your new passcode. 

**For those who utilize a shared account (I.E. general shared accounts like Helpdesk, Financial Aid, or others) please contact the Helpdesk for assistance. 

Alternate Greetings on Unity Voicemail

Sign into Voicemail and follow these steps:

1. Press 4 for Setup Options
2. Press 1 for Greetings
3. Unity will share your currently set greeting
   • Press 1 to re-record a new standard greeting, OR
   • Press 2 to enable Alternate Greeting
     1. This ENABLES your alternate greeting and give you option to configure it
     2. You will be prompted to set an end date
        • Press 0 for Later Today
        • Press 1 for Tomorrow
        • Press 2 for two days for now
        • ... and so on ... 
        • Press 9 to set Month and Day
     3. Press 2 for no end date
   • It will then play your current alternate greeting
     1. Press 1 to re-record your alternate greeting
     2. Press 2 to turn off your alternate greeting

To transfer to a voicemail account, press the transfer button, dial asterisk+extension ('*6400' for the helpdesk), and immediately press transfer again (if you wait, you will begin to hear the voicemail for the dialed extension).

Some PC users have noted that even though the volume is turned up all the way that they still cannot hear the message well. To reach the maximum volume, double click on the 'Sound' icon near your clock (it looks like a small speaker). At the next screen you should see something similar to this: 

Simply increase each slider to the maximum and try again. Likely, it will be the Wave slider that will make the biggest impact. 

If this does not increase the volume loud enough for you, remember you can still check your voicemail via your phone. 

Why yes there is!

Take a look at this web resource:

Currently, the system default is to provide a quiet beep over the conversation through the handset. If you would like the second line to ring audibly on your phone set, it can be configured to do other things like ring once, ring, or flash. Use the Call Manager tool to configure your phone behaviors. Contact the Helpdesk if you need any clarification or assistance. 

Provided phones are within the same call pickup group, when you hear a phone in your area ringing, simply pick up your handset, press the ‘More’ button, and then choose ‘PickUp’. Phones can be assigned pickup groups through your office Telephone Manager. (And, if needed, new call pickup groups can be created by contacting the Helpdesk.)

Call pickups can be done by pressing the ‘more’ softkey and then selecting ‘PickUp’. In the case that is too cumbersome, if you have a free line (button along the side of the phone display), it can be programmed to “speed dial” the PickUp functionality, contact the Helpdesk. 

With the way the phone system works, when the call is “redirected” it is, in actuality, your line calling out. So, it happens to be that the caller ID is correct, albeit misleading.

Note: The new Cisco phones on campus can be fowarded to an external (non-campus) line, however, the behavior is essentially the campus line placing a call on the callers behalf so while you can tell that the call is coming from your campus phone, you will not be able to tell who is going to be on the other end of the line. 

First and foremost: call the line! Depending on what happens with your call, you can then know how it’s currently acting, and subsequently make requests to assure that it performs as desired. These changes can be made by your telephone manager. It’s likely that you’ll want to change which voicemail account is affiliated with the line. Additionally, you can choose to forward the phone using the ‘CFwdALL’ soft button on the phone. 

In most cases your department Cost Center Clerk is the point-person for adjusting phone settings through the Telephone Manager. If you cannot determine the right person in your department to talk to, please contact the Helpdesk to find out which staff are affiliated with a particular phone line.

Managing your email more carefully will be the next step. Voicemail is delivered to your phone, but is stored within your email account. In many cases messages with large attachments push accounts over the limit of their current quota so as soon as those messages are deleted (and removed from the Deleted Items folder), the quota will be in good standing and voicemail will again be available.