- 2011 Staff Development Day FAQ
- Text Message Alerts - Text messages from UAS
- Training Calendar
- FAQ List - List of all Helpdesk FAQ
- Guides
- IT Helpdesk Home - Main UAS Helpdesk page
- IT Helpdesk Search Results
- IT Helpdesk Search Results
- Help Desk Staff
- Accounts
- Student Account Extensions
- Computer Accounts - General information about computer accounts on campus
- User Account FAQ - Frequently asked questions about UAS user accounts
- Changing Passwords
- Activating Accounts - Information about activating your accounts
- Guest and Sponsored Access
- UA Online
- Computers
- Computers - Computers: Campus & Personal home page
- Campus Computers
- Campus Computer FAQ - Frequently asked questions about campus computers
- Backup & Synchronization - Backing up My Documents onto server space
- Updates & Rebuilds
- Core Software - Software included on staff/faculty computer builds
- Network Storage
- Fileshares FAQ - Frequently asked questions about fileshares
- Campus Computers - The start page for the campus computers section of our site.
- Replacement Computers Policy
- Mozilla Backup - Backing up account information in Mozilla Thunderbird
- Ordering Information
- Rebuild/ReplacementForm - Request a rebuild or replacement for your staff computer
- Help Desk University of Alaska Southeast
- Supported Computers
- Personal Computers
- Downloads - Find UAS provided security software as well as other recommended products for your computer!
- Personal Computers - The start page for purchasing a new personal computer area.
- Tech Requirements
- mshome
- Network Guide
- BlockWebPage.PNG
- copyright_complaint_guidelines.pdf (pdf: 116 KB )
- Network FAQ - Frequently asked questions about networks
- Network Information - General information about the campus network including campus and student housing.
- Network Registration Form - Register your personal computer used at UAS Housing with this form.
- Network Blocks - UAS Procedure for Blocking Network Access
- Housing Wireless
- Printing
- Printing from Personal Laptops - The start page for printing on campus.
- Mac OS X
- PC Printing
- Purchasing
- General Info - General information about purchasing a personal computer.
- Price - Price recommendations for personal computers.
- Tech Specs - Technical Recommendations for personal computers
- Software - Software recommendations for personal computers.
- Intended Use? - Consider the intended use of the personal computer for purchase.
- Warranty - Warranty recommendations for purchasing a personal computer.
- Virtual Private Networking
- VPN FAQ
- VPN - How to install and configure VPN client
- VPN Install Steps (XP) - How to install and configure VPN client on XP
- uas.pcf
- Conferencing
- Audio FAQ - Frequently asked questions about audioconferencing
- Audio Conferencing - General information about audio conferencing
- Audio Quick-Start Guide - A guide for connecting and participating in an audio conference
- Video Conferencing - Video Conferencing General Information
- tandberg
- vizio
- Coursework
- Configuring_Fireftp_for_UASHOME.pdf (pdf: 151 KB )
- UAS Online Coursework - Index of general coursework information on UAS Online
- Using UAS Home - How to access your UAS Home folder from home and on campus.
- Chat Tool
- Chat Tool for Faculty
- Chat Tool for Students
- Getting Started with the Chat Tool - UAS Helpdesk page
- Forums
- Introduction to UAS Forums - An overview of course forums.
- UAS Online Quickstart for Students - A quick start guide for portfolios including how to post responses, subscriptions, and create views.
- Faculty
- Faculty Forums - How to create a Fourm, manage its Subscriptions, and link it to your Gradebook.
- Forums for Faculty - Forums for Faculty index page
- Managing Forums - How to rename, move, and delete Forum Threads.
- Portfolio
- ePortfolio Photo Galleries_controller.swf
- Creating Portfolio Forums - Learn how to create forums in your portfolio.
- Managing Forums - How to manage a Forum that has been created in your Portfolio.
- ePortfolio
- Adding Attachments - Learn how to add an attachment to a portfolio item.
- Adding Items - Learn how to add an Item to your portfolio.
- Course Portfolios - An overview of Course Portfolios for Students including content items and page management.
- eportfolio-guide.pdf (pdf: 251 KB )
- Getting Started with the ePortfolio - Overview of the Portfolio system including pages, items, blogs. forums, and webmeetings
- UAS Guest Accounts - Learn how to create and use a guest account for UAS Online
- UAS Portfolio System - General information about portfolio structure. collaboration tools, coursework portfolios, and personal portfolios.
- Miscellaneous Controls - Overview of the Portfolio System's Miscellaneous Controls including the Delete Page, Hide Controls, Add New Sub Page, and Copy Import Page, and Send Invitation Tools.
- Paste from Word - How to use the Paste from Word Tool.
- Personal Portfolios - Learn how to create a personal portfolio.
- ePortfolio Topic Index - View an index of the UAS Online Portfolio documentation.
- Creating a Web Gallery
- Page Management
- Content - An overview of Page Content in the Mange Page area.
- Page Design - Portfolio Manage Page - Page Design appearance configuration
- Manage Page - An overview of the Mage Page tool in UAS Online
- Instructor Tools - Using the Instructor Tools in the Manage Page option.
- Publish Page - Using the Publish Page feature in the Manage Page area.
- Course Security Settings - Using the security settings in the Manage Page tool.
- Security Settings - Personal Page - How to set security settings for your personal page in the Manage Page area.
- Security Settings - Security settings for courses and general portfolios.
- Presentation Tools
- Adobe Presenter 7 - Learn how to create and publish presentations using Adobe Presenter.
- Classroom Projectors
- Presentation Tools - Learn how to create and publish presentations using Adobe Presenter.
- Pen-Driven Technologies - A description of pen-driven technologies.
- PowerPoint 2007 - Information about using Microsoft Powerpoint with Adobe Presenter including Training, Dowloads, and the Powerpoint Viewer.
- Promethean Whiteboards
- Adobe Presenter Publishing - Learn how to publish you Adobe Breeze/Presenter presentation.
- SoftChalk Lesson Builder
- UAS Online!
- UAS Online! - UAS Online! tools and resources
- Text Editor Reference - UAS Online HTML Quick Reference Toolbar Functions
- Orientation - Overview of UAS Online for Students
- UAS Online Navigation - An overview of the UAS Online interface, including Tabs, Sub Pages, and Channels.
- UAS Online FAQ - Frequently asked questions about UAS Online assignments, guest accounts, and other features.
- Faculty
- Advanced Configuration Tools - Using the Advanced Configuration options in Instructor Tools.
- Using Announcements - How to post annoucements on your course site.
- Communication Tools - How to turn on discussion board, caucus, live messenger, and add additional participants on your course site.
- Course Info Tools - How to edit your class site's General Information, Course Tool access, Course Linking, and Course Evaluations.
- Homesite Views - How to create views with the Advanced Configuration Tool.
- Import Tool - How to use the Import Tool.
- Faculty Overview - Overview of all UAS online features and supported applications, including video overviews.
- Class Resources - How to edit your class resources and bibliography.
- Uploading a Syllabus - Learn how to upload a syllabus to your UAS Online course website.
- Assignments
- Assignments: Essays - Creating and editing essays in Instructor Tools.
- Assignments: Essay Evaluations - Using the essay evaluation tools in Instructor Tools.
- Assignments: Formative Evaluations - Learn about the summative evaluation and instructor feedback options.
- Assignments: Quizzes - Learn how to create quizzes with the Assignments tool.
- Assignments: Quiz Questions - How to create and edit quiz questions.
- Assignments: Surveys - How to create and edit general surveys for your students.
- Assignments: Tasks - How to add a Task to your course homesite.
- Assignments: Importing Quizzes
- Assignments: Main - Introduction the assignments tool.
- Posting Assignments
- Evaluations
- Editing Student Evaluations - How to edit student evaluations.
- University of Alaska Online - View an example evaluation.
- Course Evaluations - An overview of course evaluations.
- Gradebook
- Gradebook Setup - How to setup your Gradebook.
- Gradebook - Make changes to your Gradebook structure and Class Roster.
- Students
- UAS Online! - UAS Online! tools and resources
- Essay Support for Students - Essay support for students, including common falculty configurations.
- Quiz Support for Students - Quiz Support for Students including question formats, how to access your quiz, and possible configurations.
- Task Support for Students - Task support for students, including accessing and submitting quizzes, and viewing your graded work.
- Add attachment to Task - How to add an attachment to a Task.
- WebMeeting
- WebMeeting FAQ - A list of frequently asked questions about the Webmeeting Tool.
- Getting Started with Elluminate Live - An Introduction to the Webmeeting Tool and Elluminate.
- Tips for Moderators
- What is a Web Meeting? - Information about eLive (Elluminate) White Paper.
- For Faculty
- For Faculty - UAS Helpdesk page
- Preparing Your Class
- Welcome_screen.zip
- Presenting in eLive
- Presenting in Elluminate - A guide to presenting in eLive
- Loading Images (eLive) - How to load images into a webmeeting
- Loading PowerPoints (eLive) - How to load PowerPoints into a webmeeting
- Application Sharing (eLive) - How to share desktops, applications and files
- Whiteboard Tools
- For Students
- documentation
- activBoard_pro_300_series_installation.pdf (pdf: 2 MB)
- audio_conference_meeting_summary.doc (doc: 36 KB )
- audio_conference_reported_issues.doc (doc: 33 KB )
- Audio_Online_Managers_Guide.pdf (pdf: 118 KB )
- audio_only_management_commands.pdf (pdf: 148 KB )
- Best_Practices_for_Low_Bandwidth_Connections.pdf (pdf: 148 KB )
- cable_and_temination_schematic.pdf (pdf: 6 MB)
- Clear Cache & Cookies
- computer rebuild checksheet.pdf (pdf: 123 KB )
- copyright-acceptableUse_shared.pdf (pdf: 202 KB )
- discussion_instructions.pdf (pdf: 367 KB )
- Best Practice - Recordings (pdf: 147 KB )
- ELive Configuration Guide (pdf: 521 KB )
- elive_FAQs_for_Macs.pdf (pdf: 28 KB )
- Loading PowerPoints (All) (pdf: 46 KB )
- Loading PowerPoints (Mac) (pdf: 42 KB )
- eLive Moderator Quick Reference (pdf: 275 KB )
- eLive Participant Quick Reference (pdf: 266 KB )
- Elluminate_Access_Guide.pdf (pdf: 658 KB )
- Elluminate_Administrator_Access_Guide.pdf (pdf: 55 KB )
- Elluminate_Feature_Report_Object_Oriented_Whiteboard.pdf (pdf: 174 KB )
- Elluminate_Feature_Report_Phone_Bridging.pdf (pdf: 411 KB )
- Elluminate_Live_ Moderator_Quick_Reference_Guide_v95.pdf (pdf: 550 KB )
- Elluminate_Live_Application_Sharing_Quick_Reference_Guide_v95.pdf (pdf: 135 KB )
- Elluminate_Live_Breakout_Rooms_Quick_Reference_Guide_v95.pdf (pdf: 183 KB )
- Elluminate_Live_Feature_Report_Record_and_Playback.pdf (pdf: 34 KB )
- Elluminate_Live_Loading_Presentations_Quick_Reference_Guide_v95.pdf (pdf: 107 KB )
- Elluminate_Live_Presentation_Mode_Quick_Reference_Guide_v95.pdf (pdf: 198 KB )
- Elluminate_Live_Using_Multimedia_Quick_Reference_Guide_v95.pdf (pdf: 129 KB )
- Elluminate_Live_V8_Feature_Report_ESP_Indicators.pdf (pdf: 83 KB )
- Elluminate_Live_V8_Feature_Report_Quiz_Manager.pdf (pdf: 104 KB )
- Elluminate_Live_V8_Feature_Report_Virtual_Labs.pdf (pdf: 98 KB )
- ePortfolio Tri-Fold Guide (pdf: 251 KB )
- genesys_audio_FAQ.doc (doc: 28 KB )
- genesys_audioconference_update_to_UA_3-21-05.doc (doc: 30 KB )
- genesys_audioconference_update_to_UA_4-4-05.doc (doc: 34 KB )
- install_sep-11x64.htm
- install_sep11.htm
- meridian_digital_telephones_2000.pdf (pdf: 555 KB )
- meridian_digital_telephones_3000.pdf (pdf: 1 MB)
- Multimedia-Configuration.pdf (pdf: 20 KB )
- New Faculty Orientation 08172010.pdf (pdf: 229 KB )
- Pre-configuration_Information.pdf (pdf: 49 KB )
- Tandberg-User-guide-880-mxp.pdf (pdf: 145 KB )
- technology_for_students_guide.pdf (pdf: 428 KB )
- Thunderbird-OS-X.pdf (pdf: 193 KB )
- Thunderbird_Email_Configuration.pdf (pdf: 87 KB )
- UASHome Permission (pdf: 187 KB )
- UASHOME SmartFTP (pdf: 220 KB )
- UAS Online - First Sign In (pdf: 174 KB )
- Forums QuickStart (pdf: 648 KB )
- user_manual_sp840.pdf (pdf: 5 MB)
- videoconferencing_tandberg_990_880_770_mxp_user_manual.pdf (pdf: 3 MB)
- videoconferencing_tandberg_user_manual.pdf (pdf: 3 MB)
- voice_messaging_user_guide.pdf (pdf: 117 KB )
- Voicemail Getting Started (doc: 43 KB )
- VPN Configration (pdf: 367 KB )
- VPN Configuration OS X (pdf: 666 KB )
- whats_new_in_elluminate_live.pdf (pdf: 98 KB )
- Whats_New_in_Elluminate_Live_V95.pdf (pdf: 72 KB )
- phones
- UAS-Cisco-Quick-Reference-Sheet.pdf (pdf: 57 KB )
- User-Guide-for-the-Cisco-Unity-Phone-Interface.pdf (pdf: 773 KB )
- VoIPtransition.pdf (pdf: 52 KB )
- Email
- Accessing Your Email
- Anti-Spam FAQ - Frequently asked questions about the UAS Email spam filter.
- FAQ - Frequently asked questions about UAS Email
- UAS Email - General information about UAS Email.
- Mobile Devices - Connect to email via your mobile device (iPhone, web-ready PDA, etc.)
- Outlook Settings
- Recommended Settings - Recommended settings for the UAS email server.
- Mail Server Transition - Information about the email server transition.
- Transition FAQ - Frequently asked questions about the UAS Email transition.
- Webmail FAQ - Frequently asked questions about UAS webmail.
- Phones
- Phone and Voicemail Function
- Phones - Telephone information, manuals and voice mail guides
- Manage
- Telephone & Voicemail FAQ
- Security and Policies
- Acceptable Use of Online Resources - Acceptable use of online resources for school and personal work
- Copyright Guidelines - Guidelines for use and distribution of copyrighted content
- Safety and Information Security
- Proactive Information Security Practices - How to secure your computer
- Sitemaps
- Coursework for Students - indexed sitemap Coursework for Students
- UAS Online for Faculty - indexed sitemap UAS Online for Faculty
- List of FAQ - List of FAQ Pages
- Site Structure
- Site Map Alphabetical
- Staff & Admin Resources
- Training
- Overview - UAS Helpdesk page
- 1 on 1 Training
- 1 on 1 Training - UAS Helpdesk page
- Department Training
- Department Training - UAS Helpdesk page
- Staff & Faculty Training
- Student Training
- WhalePrint
All UAS Social Networks...
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