Work Orders

Maintenance and Repairs

The Residential Maintenance Coordinator liaises with UAS Facilities Services to ensure that all maintenance needs and repairs are attended to. The extent of self-performed repairs by residents should be limited to changing incandescent light bulbs and 9-volt batteries in beeping smoke detectors. Both of these supplies can be obtained at no cost from the Lodge Desk. For every other maintenance issue, including burnt out fluorescent bulbs, non-working appliances, damages to furnishings, plumbing problems, or electrical issues, a work order must be submitted. Water damage, glycol leaks from the heaters, non-functioning desk drawers, etc. should be reported before the issue grows worse and causes more damage.

Work Orders
Work orders should be submitted in a timely fashion at the Lodge Desk on an official work order form. It is important that residents fill out work order forms and include as much detail as possible about the problem. For example, noting that the “Fridge is broke” does not distinguish between a failing cooling unit and a broken door hinge. More descriptive explanations greatly assist the Residential Maintenance Coordinator (RMC) and allow for more efficient work. A signature at the bottom of the work order authorizes staff to enter the suite or apartment to address resident requests.

The RMC prioritizes work orders in order of their urgency. For instance, safety and health risks will be handled before cosmetic improvements are made. Residents should note that much of the cosmetic improvements are scheduled during winter and summer breaks so that more intrusive projects are not impeded by, or disruptive towards, the presence of residents. Residents are encouraged to submit work orders for maintenance needs that they identify outside of their suite/apartment as well, or refer the issue to a CA or PA. Malfunctioning washers or driers, damaged lounge furniture, and burnt out lights on the pathways are good examples.

After-Hours Maintenance Requests
Residents should know that the Residential Maintenance Coordinator typically processes work orders between the hours of 9:30am and 6:30pm Monday through Friday. For urgent maintenance needs that occur later in the evenings or on weekends, the CA on duty should be notified of the problem. Examples of valid weekend maintenance issues to be referred immediately to on-call professional staff might include malfunctioning ovens and refrigerators, plumbing problems, loss of building heat or hot water, and severe safety concerns. The Residence Life staff will provide a temporary solution outside of regular business hours if a permanent fix cannot be properly facilitated at these times.

Overflowing toilets are another urgent maintenance concern that should be reported immediately due to the water damage that may be caused. If a toilet is continuously flushing and overflowing, residents should quickly reach under the toilet against the wall and shut off the water valves to prevent water damage and additional mess. Residents should first use a plunger to unclog a toilet. If the problem persists, a staff member should be notified.