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UAS ITS Service Agreement

Service AreaAcademic Technology
Service NeededAnnual academic software configurations
Department Role

Each semester, departments are expected to:

  • Submit any requests for changes when solicited midway through the spring semester;
  • Provide copies of software along with proof of legal licensing;
  • Test installed software to ensure it functions properly;
IT Services Role
  • Make requested changes to the standard academic builds;
  • Distribute new configuration throughout the UAS region no later than three weeks prior to the start of Fall semester;
  • Last-minute, late arriving changes, will be accepted up to two weeks prior to the start of Fall semester.  These changes will be distributed three weeks after the start of classes.
Service Outcome
  • Software is functional for instruction
  • Configurations are tested before being deployed
  • Academic machines are consistent across the region
  • Configurations are reproducible
Revised: June17, 2010

UAS ITS Assessment Plan

Service AreaAcademic Technology
Service NeededAnnual academic software configurations
Service Outcome
  • Software is functional for instruction
  • Configurations are tested before being deployed
  • Academic machines are consistent across the region
  • Configurations are reproducible
Administrative Services Mission Alignment
  • X Effective and Efficient Practices
  • X Fostering Cooperation
  • _ Compliance
IT Services Success Indicators
  • 95% of academic computer rebuilt at least three weeks prior to the start of Fall classes.
Data Collection and Analysis Procedures
To be determined.
Utilization of Results

Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:

  • Employee performance: increase oversight, training and accountability measures.
  • Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
  • Internal process / workflow: reassess processes and service strategies
Reporting Strategy
To be determined.
Revised: June17, 2010
 
 

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