Submit any requests for changes when solicited midway through the spring semester;
Provide copies of software along with proof of legal licensing;
Test installed software to ensure it functions properly;
IT Services Role
Make requested changes to the standard student virtual builds;
Distribute new configuration throughout the UAS region no later than three weeks prior to the start of Fall semester;
Last-minute, late arriving changes, will be accepted up to two weeks prior to the start of Fall semester. These changes will be distributed three weeks after the start of classes.
Service Outcome
Software is functional for instruction
Configurations are tested before being deployed
Student use machines are consistent across the region
Configurations are reproducible
Revised: June17, 2010
UAS ITS Assessment Plan
Service Area
User Services
Service Needed
Annual student virtual software configurations
Service Outcome
Software is functional for instruction
Configurations are tested before being deployed
Student use machines are consistent across the region
Configurations are reproducible
Administrative Services Mission Alignment
X Effective and Efficient Practices
X Fostering Cooperation
_ Compliance
IT Services Success Indicators
95% of student use virtual computers rebuilt at least three weeks prior to the start of Fall classes.
Data Collection and Analysis Procedures
To be determined.
Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
Employee performance: increase oversight, training and accountability measures.
Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
Internal process / workflow: reassess processes and service strategies
