Classroom Equipment
Jump to:
UAS ITS Service Agreement
Revised: May 24, 2010
- Service Area
- User Services
- Service Needed
- Classroom instructional equipment and support
- Department Role
Departments are expected to:
- Contact room scheduling to reserve appropriate classroom space
- Participate in training in the use of instructional equipment
- Notify IT Classroom Support Desk (907-796-6521) immediately of any problems in the use of the equipment
- Ensure that any equipment is ready for the next class
In addition, departments are expected to assume full responsibility for supporting program-specific technologies.
Support for classes is largely provided through UAS student technology fees. Technology and support outside of UAS courses is charged at the rate of:
- $125/classroom/hour for UAS technology and support
- $45/classroom/hour for technical support only
- Any additional work before or after an event is charged at the $45/hour rate
- Requests for support should be received at least 4 to 6 weeks prior to the event.
- IT Services Role
- Maintain an inventory of standardized classroom technologies along with necessary spare parts.
- Ensure all equipment is in good working order at the start of semester
- Inspect equipment regularly during the semester
- Provide documentation regarding proper configuration and use
- Respond to trouble calls within 5 minutes of notification
- Service Outcome
UAS ITS Assessment Plan
Revised: May 24, 2010
- Service Area
- User Services
- Service Needed
- Classroom instructional equipment and support
- Service Outcome
- UAS classes have reliable instructional technology
- UAS faculty and staff are able to use technology effectively in all programs and services (UAS Strategic Plan)
- Administrative Services Mission Alignment
- Effective and Efficient Practices: Yes ✅
- Fostering Cooperation: Yes ✅
- Compliance: No
- IT Services Success Indicators
- Trouble calls received in fewer than 5% of class sessions.
- Data Collection and Analysis Procedures
- The Helpdesk tracks calls related to classroom equipment. The supervisor monitors the quantity of calls to ensure that service levels are attained.
- Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
- Reporting Strategy
To be determined.