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UAS ITS Service Agreement

Service AreaEmail
Service NeededEmail distribution lists based on Banner information
Department Role

Departments are expected to:

  • Contact the Assistant to the Chancellor or the Director of Public Relations and Marketing to request a new distribution list.
  • Provide the population of UAS users (i.e. Juneau Faculty) based on Banner searchable criteria.

Assistant to the Chancellor or Director of Public Relations and Marketing are expected to:

IT Services Role
  • Receive work order requests for new distribution lists.
  • Create and automate new distribution lists.
  • Provide the Assistant to the Chancellor or the Director of Public Relations and Marketing the tools to control who may use the lists.
Service Outcome
  • Authorized users are able to easily communicate with campus populations
  • Distribution lists accurately reflect information in Banner, resulting in the list being automatically updated by normal business processes.
  • Distribution lists are secure, preventing unauthorized use
  • Assistant to the Chancellor or the Director of Public Relations are able to directly manage who may use lists
  • New lists can be created quickly
Revised: January27, 2011

UAS ITS Assessment Plan

Service AreaEmail
Service NeededEmail distribution lists based on Banner information
Service Outcome
  • Authorized users are able to easily communicate with campus populations
  • Distribution lists accurately reflect information in Banner, resulting in the list being automatically updated by normal business processes.
  • Distribution lists are secure, preventing unauthorized use
  • Assistant to the Chancellor or the Director of Public Relations are able to directly manage who may use lists
  • New lists can be created quickly
Administrative Services Mission Alignment
  • X Effective and Efficient Practices
  • X Fostering Cooperation
  • _ Compliance
IT Services Success Indicators
  • Distribution lists reflect accurately reflect information in Banner within the past 24 hours.
  • Email messages submitted to a list are redistributed to target population within 60 seconds.
  • Access changes submitted through the web interface are implemented immediately.
  • New lists are ready within one week of IT receiving the request.
Data Collection and Analysis Procedures
  • The IT Services work order system will track new requests.
  • Periodic audit of email server performance
Utilization of Results

Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:

  • Employee performance: increase oversight, training and accountability measures.
  • Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
  • Internal process / workflow: reassess processes and service strategies

 

Reporting Strategy
To be determined.
Revised: January27, 2011
 
 

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