UAS ITS Service Agreement
Service Area | Telephones |
---|---|
Service Needed | Telephone Repairs |
Department Role | |
Report problem to the IT Helpdesk, providing:
| |
IT Services Role | |
Dispatch a technician to repair the problem:
| |
Service Outcome | |
Departments can rely on the telephone utility for business and life-line services. | |
Revised: December10, 2009 |
UAS ITS Assessment Plan
Service Area | Telephones |
---|---|
Service Needed | Telephone Repairs |
Service Outcome | |
Departments can rely on the telephone utility for business and life-line services. | |
Administrative Services Mission Alignment | |
| |
IT Services Success Indicators | |
| |
Data Collection and Analysis Procedures | |
ITS Work Order creation and completion dates will be compared on an ongoing basis. Overall success will be measured by a quarterly comparison of performance data. | |
Utilization of Results | |
| |
Reporting Strategy | |
Revised: December10, 2009 |