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Helpdesk
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1 . STUDENT: How do I find my conference information?^

Your instructor has likely posted information regarding your course conference numbers in their UAS Online course website, or perhaps in the course syllabus. Also, for many classes, information is distributed via the postal service prior to class. Be sure to check through all your class materials. If you are unable to locate the proper dial-in numbers, contact the academic department or the Helpdesk.

2 . There is noise, music, or echo in my conference. What can I do?^

Noise in the conference can come from a variety of sources. Cell phones and speaker phones are a common culprit. Another common source of the problem could be a bad line connection from one of the callers. As the host you might want to ask your participants to pick up the receiver if they are on a speaker phone, dial-in on a land line if they are on a cell phone or have the participant hang up and dial back in again.

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University of Alaska Southeast
11120 Glacier Hwy, Juneau, AK, 99801
877 465-4827 |