The primary way is to Edit Options in UAS Online, add your normal email account to the Forward UAS email to: ( Show Me) (note: this setting will override any other email forwarding each time you log in to UAS Online.)

ONLY if you do not use UAS Online, use the following: 

1. Visit webmail at: http://mail.uas.alaska.edu.
2. Log in to webmail with UAS username and password.
3. Press the Options button and then the Settings button.
4. Enter in the email address you would like your e-mail forwarded to in Mail Forwarding box.
5. Click on the Save Changes button.

In UAS Online, empty the Forward UAS email to field. 

For non UAS Online users, repeat the steps above and remove any email addresses in the Mail Forwarding box.

Email passwords are the same as any other UAS password. To change your UAS password, go to Login Help (ELMO) and reset the password for all your UAS computer accounts: http://www.uas.alaska.edu/elmo

Our outgoing mailserver requires authentication to allow you to be able to communicate with it. It may also be related to the outgoing mail server settings that are set up within the preferences. Verify that the outgoing mail server preferences are set up to supply a username and password.

From within your Netscape Communicator 7.1:

1. Go to Edit > Mail > Newsgroup Account Settings
2. Select Outgoing Server (SMTP) in the left hand pane
3. Verify that the Server Name reads: mail.uas.alaska.edu
4. To be able to authenticate when sending, simply place your username in the User Name field
5. Click the Use name and password box.

From within Outlook Express

1. Go to the Tools menu and choose accounts.
2. On the mail tab select the UAS account and click properties.
3. On the Servers tab under Outgoing Mail Server, check the box for server requires authentication.

From within Microsoft Outlook 2003

1. Go to Tools > Email Accounts...
   
2. Choose "View or change existing e-mail accounts..." then click Next
3. Highlight the mail.uas.alaska.edu server, then click change
4. Click the More Settings button
5. Choose the Outgoing Server tab
6. Check the box for "My outgoing server (SMTP) requires authentication"
7. Click OK, Next, and Finish to close the dialog box.
   

From Mozilla Thunderbird
Thunderbird, as the default, is configured to have outgoing mail authenticated with the same details as the incoming account. If that doesn't seem to be the case, you can follow these steps to assure that it's configured. 

1. Go to Tools > Account Settings...
2. Click on Outgoing Server (SMTP)
   There, on the right hand side, you will see the outgoing mailserver that was configured when you first set up Thunderbird. It likely will read "jsabc - mail.uas.alaska.edu (default)".
   
3. Highlight the Outgoing Server listed and click the Edit button.
   
4. Check the Use name and password checkbox.

To have your email automatically know the recipients address with only typing their name, you’ll need to be connected to the LDAP server. Here are the steps to connect to the UAS and UA Statewide LDAP services using Thunderbird.

1. From within Thunderbird, go to Tools > Options…
2. Click on the Composition button, choose the Addressing tab.
   

   

3. Check Directory Server.
4. Click Edit Directories…
5. Click Add
6. For the Name, enter “UAS Directory”
7. For the Hostname, enter “ldap.uas.alaska.edu”
   
    
   
   
8. Click OK
9. Click Add
10. For the Name, enter “UA Statewide”
11. For the Hostname, enter “keiko.alaska.edu”
    
     
    
    
12. Click OK
13. Click OK
14. Click OK
15. Enjoy!

Backing-up Files

1. Open My Computer.
2. Go to: C drive > Documents and Settings > your username for your computer
3. Open Application Data.
   
4. 1. If you do not see it go to Tools > Folder Options
   2. Select the View tab
   3. Make sure Show hidden files and folders is selected
   4. Click OK. You should now be able to see Application Data folder.
      
5. From inside the Application Data folder, go to: Thunderbird > Profiles > RANDOM CHARACTERS > Mail
   

   NOTE: RANDOM CHARACTERS varies from install to install of Thunderbird. It is typically the only folder in the Profiles directory unless you have more than one profile.

6. You should back up all contents of this folder.

1. After reformatting, or on another computer, install Thunderbird.
2. While Thunderbird is NOT running, restore the folder tree to the directory:
   

   C:\Documents and Settings\ USERNAME\Application Data\Thunderbird\Profiles\ RANDOM CHARACTERS\Mail (where USERNAME is your Windows Login Name and RANDOM CHARACTERS is arbitrary - it is typically the only folder in the Profiles directory)

   (If you need instructions on how to get to the folder listed above, follow steps 1-4 in the Backing-up Files section.)

   NOTE: You may need to create directories manually to do this correctly.

3. Run Thunderbird, and you should see the folders in your Local Mail account.

These "bounced back" email errors occur when messages can not be delivered to an email account.  This message will usually explain why the message was undeliverable and who the recipients were.  If this is not clear, please forward the message as an attachment to the Helpdesk ( helpdesk@uas.alaska.edu).  We will be happy to help resolve the problem.

To foward a single message as an attachment, go to Message > Forward as... > Attachment. 

To forward future messages as an attachment without the extra steps in the menu, change your preferences for your account. In Thunderbird go to Tools > Options > Composition > General tab and switch the Forward Messages: field to As attachment (rather than inline), then click OK.  Return to the message and click the Forward button.

Vacation messages can be added and removed from the webmail interface. Simply follow these steps: 

1. Log into webmail ( http://mail.uas.alaska.edu)
2. Click on Options across the top
3. Click on Vacation Message along the side
4. Edit your vacation message
5. Click the checkbox to Enable automatic vacation reply
6. Click Save Changes

Students will want to use the syntax of username@uas.alaska.edu as the address that is given to friends & family. 

Staff and faculty have vanity addresses of firstname.lastname@uas.alaska.edu available for their use. Initially, these addresses are configured as their names are stored in the university information system (Banner), but can be altered to fit preferred names (Tom vs Thomas, etc).

To see what addresses are tied to your email account, simply sign into webmail ( http://mail.uas.alaska.edu) and click on Options. The addresses will be listed there.

Step One: 

Compose a signature in a text editing program. The file will need to be saved as a .txt (Save As > Text Only from most editing programs). An example of the Helpdesk signature is as follows:

--
UAS IT Services Helpdesk
In Juneau 796-6400
In Alaska (877) 465-6400 (toll free)
helpdesk@uas.alaska.edu
http://www.uas.alaska.edu/helpdesk/

Helpdesk Schedule
Mon - Thu 7:30 am - 8:00 pm
Friday 7:30 am - 5:00 pm
Sat & Sun 1:00 pm - 5:00 pm

Step Two:

Add the signature in your email program.

In Thunderbird:

1. From the Options menu, choose Account Settings...
2. Check the "Attach thissignature" checkbox.
3. Click the Choose button and locate your text file from Step One.
4. Click OK once you have selected your text file
5. Click OK to close and save your settings
6. Enjoy!

In Netscape:

1. From the Edit menu, choose Mail and Newsgroup Account Settings...
2. Check the "Attach thissignature" checkbox.
3. Click the Choose button and locate your text file from Step One.
4. Click OK once you have selected your text file.
5. Click OK to close and save your settings
6. Enjoy!

Shared folders in email are set up to allow multiple people to be able to check email on the same folder.  To view the messages, you will need to subscribe to the folder first.

From Thunderbird (or Netscape), log in with your account, go to the File menu, choose Subscribe.  In the window that opens check the box for each folder you wish to subscribe to. (Show me.)

Accessing a Shared Folder

1. Login to your email account in Thunderbird
2. Under the File menu bar, select subscribe:
   
   
   
3. Locate Shared Folders from the list
4. Expand the list until you've located the Inbox folder.
   
5. Click the checkbox to the right of the folder choose which folders you would like to view:
   
   
   
6. Click OK
7. Return to your mailbox from within Thunderbird. The shared folder should now appear in your list of folders:
   
   
   
8. Enjoy!
   

Within Thunderbird, follow these steps: 

• Go to Tools > Account Settings...
• Choose Composition and Addressing from the left-hand pane.
• Check the box "Automatically quote the original message when replying" and from the pop-up menu, choose "start my reply above the quote".