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Contact Us

Juneau Computer Lab
Whitehead Bldg: 208
11120 Glacier Hwy(WH1)
Juneau, AK99801
Juneau Computer Lab: 796-6521

Hours

Regular Hours

Sept 1 - Dec 17, 2011

Sunday 1:00 PM-8:00 PM
Mon-Thur 7:30 AM-10:00 PM
Friday 8:00 AM-7:00 PM
Saturday 1:00 PM-5:00 PM

 

Holiday & Campus Closures

  • Labor Day Holiday: September 4th
  • Thanksgiving Closure: November 24-25

Instructions for Mobile Classroom Users

The earlier you contact me the more likely you are to acquire a mobile classroom at the date and time you request. To schedule a mobile classroom, please email me at diana.collins@uas.alaska.edu or call 796-6116 (please do not contact the students in the computer lab). If I don't respond to your request within one business day, please contact the help desk by phone at 796-6400 or email at helpdesk@uas.alaska.edu.

To reserve the mobile classroom I need the following information.

  • Date for delivery
  • Mobile classroom delivery and pick up time
  • Room number
  • Instructor's name
  • Department and course name/number
  • Contact telephone number
  • Dual batteries are the default, but you can reserve CD-ROM drives if you ask for them in advance.

Delivery and Access

  • The laptops will be delivered to the classroom at the time you request (+ or - 5 minutes). Someone needs to be in the classroom to accept responsibility for the laptops.
  • The laptops will be available for students to pull out and place on their desk.
  • The laptops will be configured with dual batteries to prevent power failure during class.
  • If your students need to save files, they should save them in the UASHome Docs folder or use a USB flash drive.

Pick Up

  • If class adjourns early, please send a student to the Computer Lab or call the helpdesk at 796-6400 for pick up. Please do not leave the laptops unsupervised.
  • Students can put the laptops back on the cart or leave them on the desk for the computer consultant to pick up.
  • Since battery power is the primary power supply, it's important to have the laptops ready for pick up at the scheduled pick up time.

Log on/off

  • Generally, it will take about 5 minutes for a laptop to be moved from the cart, started, logged onto, and have an application running.
  • Loging off will take approximately five minutes because students need to save their work and/or email or print work for instructors.

Laptop Problems

If a problem occurs with a laptop during the class, we need documentation. This includes:

  • Identify the machine and/or the tools used (i.e. CD-ROM drives)
  • Identify the program and what the user was doing when the problem occurred
  • Identify battery (if battery life fails)

CD-ROM Drives (best done before laptop is turned on)

  • To insert a CD-ROM module, lift laptop, slide lever right, and slide battery out. Insert CD-ROM module.
  • To remove CD-ROM module and insert battery, double click on ‘Unplug or Eject Hardware' icon located in the task bar (lower, right corner). Highlight floppy/zip option and click Stop, click OK, then OK. Remove CD-ROM module. Insert battery.