1. Who is Eligible for Interlibrary Loan?
All UAS affiliated patrons as well as other patrons residing in Juneau can use the ILL service. Prior to registering for an Illiad (interlibrary loan) account, patrons should register for a Capital City Libraries (CCL) card if not already registered. (If in doubt, you should re-register for a CCL card.) Patrons will not be able to register for an ILLiad account and/or receive ILL items if their library fines exceed $10.00.
2. What if I am a distance student/faculty/staff?
Distance patrons will place all their materials requests through their Illiad account. If the material (i.e. book, video, DVD, or article) is available in the Capital City Libraries (CCL) system it will arrive more quickly than if the material needs to be requested from elsewhere. ILL staff will notify patrons by email when their material is being sent to them. Distance users are asked to return material directly to the lending library.
3. What materials can be obtained?
You can request materials in all formats (books, dvds, microfiche, etc.). Lending libraries sometimes restrict their loans to certain formats. Whole issues of periodicals, microfilm, and very newly published items can be very difficult to obtain. ILL staff will notify you if after placing your request it can’t be filled.
4. Is there a charge for using the ILL service?
Currently, patrons are not charged for interlibrary loan requests unless items are lost. It should be noted that there are staff and mailing costs involved in providing the ILL service, and that the service should be used with that consideration in mind.
5. How do I submit Requests? Is there a Limit?
We ask that all ILL requests be submitted electronically. Library staff can help you if you need. Requests are either submitted directly through your ILLiad account or through library databases such as FirstSearch (WorldCat et al), Cambridge Scientific Abstracts, Ebsco, and Proquest). Please note that non-affiliated UAS patrons can only request ILL items directly from these databases if they are doing so from within the Egan Library. There is no limit on requests within reason.
6. How long does it take to get items through ILL?
Photocopy requests can take from 2-5 days if the library sends the material electronically. If the library mails the photocopy, allow a week or so.
Returnable loans such as books and Audio-Visual material usually take 1-3 weeks, also depending on how the lending library sends the material.
We ask libraries to send material in the most expedient way. Their policies may require them to use “library mail” which takes longer. You should not wait until the last minute to place requests. Occasionally there are “rush” requests needed and ILL staff will try to accommodate these. If you do place a rush request, it is helpful if you also notify ILL staff about it by phone. (796-6470)
7. How do I check on the Status of ILL requests?
You can log into your ILLiad account and review the status of your requests. If you bring up a request you have placed in your Illiad Account and see "request sent" this means that Egan Library Staff have placed the request, not that the lending library has shipped the item. You can contact Egan Library ILL staff to find out if/when the lending library has shipped the material(s). If you have further questions, please contact ILL staff by phone (796-6470) or by email: ill.library @uas.alaska.edu Interlibrary Loan staff support is generally available from 8:30-5 Mon-Fri.
8. How will I be notified and where will I pick up my ILL materials?
You will receive an email when loan items are available for pick up at the circulation desk or when they are being mailed out to the address you provided if you are a distance education patron. When photocopies are received for you, they will scanned electronically and posted to your ILLiad account and you will access them from within your account (Patrons without other computer access can use the library’s computers to access their ILLiad accounts and retrieve their articles.)
9. How can I renew ILL materials?
Please make your renewal request directly from your ILLiad account and at least two days before the due date. (The system will not allow you to renew electronically after that date). Call ILL staff if necessary to discuss. Within your ILLiad account, click on “view/renew checked out items”. Bring up the item you want to renew and click on the renewal option in the upper right hand corner. Please note that if “no renewals” is checked on the cover slip of your item, the lending library does not allow renewals. Also note that all renewal requests are forwarded to the lending library which makes the renewal determination. A new due date will be forwarded to you by email.
10. What happens when ILL material is overdue? What are the charges?
You will receive an email just prior to the due date which will either prompt you to request a renewal or return the item. You will receive a second overdue email notice one week after the item is due and a third notice three weeks after the due date. At the time of the 3rd notice you will be blocked from making further ILL requests. This block will be removed when the item is returned.
You will be invoiced approximately one month after the due date for “lost” ILL material. The current ILL lost charge is $70.00. (Please note this charge may be higher if the lending library assesses a greater amount.) If the item is returned within two weeks of the invoice, $55.00 will be forgiven and a $15.00 lost processing charge will remain on your CCL account.
As we value the borrowing/lending relationship between libraries, we hope that you will help preserve good rapport by returning ILL items on time and in the condition in which they were received.
11. What if I forget my Illiad username and password?
Please try to remember your username and password as you will have to contact ILL staff in order to obtain your username and reset your password. If you are unable to access your account and ILL staff is unavailable, you do have the option to create a new ILLiad account. ILL staff will later merge your old ILLiad account into your new one.
12. What is the relationship between my Capital City Libraries (CCL) and ILLiad accounts?
These are two separate accounts. You will need to update address/phone/email changes in both accounts and remember that interlibrary loan items from outside-of Juneau-libraries are only checked out in your ILLiad account. Holds on CCL items will only show up in your CCL patron account. Overdue items can exist in both accounts. If interlibrary loan material is in a “lost” category, staff will place a note to this effect in your CCL account. Patrons who are blocked from placing further requests in their ILLiad (interlibrary loan) account (because of at least one three week past due item) may still be able to borrow local materials.
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