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Live Satellite Broadcasts

Current Programming at UAS can now be found on the UATV schedule web page.

Troubleshooting Streaming Flash Video

If you are having trouble viewing the live video stream

We recommend that you update the following software

Still need more technical assistance?

Before calling or emailing the Help Desk

We ask that you first gather some technical information about your computer configuration

This information will help the university staff resolve any issues efficiently

  1. What is your internet speed?
  2. Have you tried reloading the Flash streaming web page?
  3. What kind of machine are you using?
  4. Are you running multiple programs/web pages and watching the stream?
  5. Can you watch the video on the adobe flash help page?
  6. How much space do you have on your primary (c) hard drive?

Contact the Helpdesk for immediate assistance.


We are very interested in getting feedback on our streaming video.

If you have any questions or comments, please consider sending us an e-mail at jymedia@uas.alaska.edu.

For Information regarding The University of Alaska Television Network please call (907) 796-6452.

For further information, please contact: Gloria Merry, (907) 796-6374 or e-mail Media Services.

The toll-free call-in number for all satellite classes is: 1-888-219-2596


Regional IT Help Desk

Whitehead Bldg 208B
11120 Glacier Hwy
Juneau, AK
99801
Mailstop: WH1
Hours:

Regular Hours
Sunday CLOSED
Mon-Fri 8AM-5PM
Sat CLOSED

Interim Hours
8/9 - 9/1
Mon-Fri - 8AM-5PM

Sat & Sun-Closed
Campus Closures
Labor Day-9/1/2014

Regular Fall Hours
Sun - 1 - 5 PM
Mon - Thur - 8AM-8PM
Fri - 8AM - 5PM
Sat - Closed


 
 

Content maintained by Media Services.