University of Alaska Southeast

Job Posting

Company: Ideal Option
Location: Juneau, AK
Position: Medical Assistant/Community Outreach Coordinator
Requirements: See job description

PURPOSE OF POSITION: The Office Medical Assistant (MA) and Community Outreach Assistant (COA) is a combined role that delivers patient care services in an Ideal Option clinic and outreach to the local community. As an MA you support providers and patients through a variety of tasks related to patient care, clinic maintenance, and communication with other Ideal Option departments. As a COA you will work to build awareness of Ideal Option’s services and relationships with organizations and individuals with the goal of generating new patient referrals for treatment, significantly contributing to the opioid response in each community. An ability to be comfortable with ambiguity and a flexible schedule is a key requirement for this role. 

This job may also include cross training as a member of the Quality Review team on a case by case basis as required by the business.

REPORTING RELATIONSHIP: The MA/COA will report to the Regional Office Coordinator regarding MA related duties and to the regional community outreach coordinator with regards to COA duties 

ESSENTIAL FUNCTIONS: The following functions have been determined by Ideal Option to be essential to the successful performance of this position which includes but is not limited to:

As a Medical Assistant you will:

• Checks patients in for their appointments, confirms and updates patient’s demographics, obtains release of medical records from the patient, collects co-pays from the patient and makes nightly deposits at the bank

• Obtains vital signs and breathalyzers from the patient, collects urine samples and prepares for laboratory testing, witnesses’ patients for observed dosing, performs skin assessments, draws patient blood samples

• Maintains cleanliness of the clinic, and may order cleaning supplies as needed in the clinic

• Maintains continual sustained attendance, works cooperatively with others and as part of the Ideal Option team, trains new Office Medical Assistants on essential functions of the role

• Occasional travel

• Other projects and duties as assigned.

As a Community Outreach Assistant you will:

• Implement outreach activities as directed by the regional outreach coordinator

• Represent Ideal Option at committee meetings, attend conferences and events, provide information to individuals and organizations on Ideal Option and medication-assisted treatment.

• Maintain contacts and a pipeline of potential partnerships with organizations such as jails, hospitals, inpatient treatment, primary care providers, law enforcement, and behavioral healthcare providers in a shared CRM tool. 

• Provide support and information as requested by community based organizations

• Other duties as assigned


• Complies with national PHI laws including HIPAA and 42 CFR Part 2

• High School Diploma or GED

• Maintain MA licensing through the state/agency (as applicable per state), maintain BLS/CPR, certification, CMA preferred 

• Ability to type 50 words per minute, strong computer skills 

• Strong vocabulary, spelling, and punctuation

• Ability to communicate effectively with patients and adapt to individual needs

Minimum Requirements: 

• High School Diploma or GED

Working Environment: 

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels

• Ability to lift and carry approximately 25 lbs. about 50 feet

• Frequently required to stand, walk, sit, use hands, handle documents, bend and stoop, and reach with hands and arms

• Periods of stress may occur

Physical Demands: 

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor. 

• Some walking and standing relative to interaction with other personnel. 

This job description is intended to convey information essential to understanding the scope of this position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

We’re Committed to Inclusion and Equal Opportunity 

Ideal Option is an Equal Opportunity Employer.  It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Except where required or permitted by law, employment practices shall not be influenced or affected by virtue of an applicant's or employee’s race, color, religion, sex, gender identity or expression, marital status, national origin, age, sexual orientation, veteran status, the presence of any mental, sensory or physical handicap, or any other characteristic protected by law.  

In addition, the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.  These policies govern all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment. 

To help assure that this policy is fully in force, any aggrieved person should immediately call the matter to the attention of either their immediate supervisor or the Office of Human Resources.  The person aggrieved should make their own choice as to whom of the above parties they wish to report their problem.  Any employee found to have engaged in actions in violation of this policy shall be subject to disciplinary action which may include immediate discharge.

To view the original job posting and to apply, please go to:

Contact: Dolores Van Bourgondien
Contact at: 561-866-1211
Closing Date: Open Until Filled