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Coronavirus Update: Connecting Remotely for Work and for Classes

Working Remotely

We've prepared a guide for employees who have been asked to work from home or who are traveling for work.

Learn more about working remotely

Transitioning to Remote Coursework

A getting started guide for students about remote learning.

Learn more about online learning options


October is National Cybersecurity Awareness Month!
Weekly videos  Statewide Security Awareness

Contact Us

By phone

By email

Walk-up

No walk-up service at this time due to COVID-19

Juneau Campus: Hendrickson Bldg
11066 Auke Lake Way (HB5)
Juneau, AK 99801

Hours

Fall 2020

Sunday: 11:00 AM - 5:00 PM
Monday-Friday: 7:30 AM - 7:00 PM
Saturday: CLOSED

The Helpdesk observes UAS holidays and campus closures.

Meet the Helpdesk (video)

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.  

For all the latest information and helpful tips from the UAS Helpdesk, follow our Facebook page!

Classroom Support

Located at the entrance to the Egan Library, the classroom support desk is not the helpdesk and can only provide general information and technical classroom support at the UAS Juneau campus. 

Media Services

Located in Hendrickson 101B, Media Services assists UAS with audio and video needs, including; sound reinforcement, live multi-camera video productions, media transfers, distance education and instructional technology support.

Send us your question or request here:

Please give us as many details about the problem as possible. For example, if you find a problem on our webpage, tell us about your computer, operating system, and browser.

Quick Links

Notifications

Monday, October 19, 2020
System Outage - Resolved: UA Login 10/19/20
03:40:05 PM
Thursday, October 15, 2020
Scheduled Maintenance: Servers 10/17/20
02:31:40 PM
Thursday, October 15, 2020
Scheduled Maintenance: Servers 10/17/20
02:31:36 PM
Tuesday, October 13, 2020
Scheduled Maintenance - Network 10/14/20
09:30:52 AM
Tuesday, September 29, 2020
Scheduled Maintenance - Network 10/4/20
03:46:00 PM
 

Can't find the answer?

Search the Helpdesk site.

Contact the Helpdesk

(Helpdesk)
907-796-6400

(Toll Free)
877-465-6400

(General Information)
907-796-6452

uas.helpdesk@alaska.edu

 

Content maintained by Helpdesk.