UAS ITS Service Agreement
Service Area | Information Systems |
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Service Needed | Web Site Management |
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Department Role |
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- Ensure accuracy of site information
- Designate staff responsible for site maintenance and allocate time for CMS training
- Using the CMS web interface, create pages and update page content
|
IT Services Role |
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- Maintain web servers and web site addresses
- Ensure site data is backed up to ensure business continuity
- Program the CMS and design site templates to support marketing/communication goals and diverse page types
- In coordination with the Public Information Office, provide training in the CMS to department staff
|
Service Outcome |
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- Web content
is up-to-date and easy to maintain
- Control
of page content is distributed throughout UAS
- Pages have a consistent “look and feel”
- Website navigation
maintains a consistent and logical pattern
- Pages reflect the marketing and communication plans
|
Revised: May24, 2010 |
UAS ITS Assessment Plan
Service Area | Information Systems |
---|
Service Needed | Web Site Management |
---|
Service Outcome |
---|
- Web content
is up-to-date and easy to maintain
- Control
of page content is distributed throughout UAS
- Pages have a consistent “look and feel”
- Website navigation
maintains a consistent and logical pattern
- Pages reflect the marketing and communication plans
|
Administrative Services Mission Alignment |
---|
- X Effective and Efficient Practices
- X Fostering Cooperation
- X Compliance
|
IT Services Success Indicators |
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- 99.5% uptime supported on the primary UAS Web site
- 99.5% uptime supported on the CMS site
- 90% of template change requests completed in 1 week or less
|
Data Collection and Analysis Procedures |
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- ITS Work Order creation and completion dates are compared on an ongoing
basis. Overall success is measured by a quarterly comparison of
performance data.
- Server uptime automatically measured using the ITS performance monitoring system (What's Up Gold)
|
Utilization of Results |
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Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
|
Reporting Strategy |
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|
Revised: May24, 2010 |
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