Service Level Agreements
| Classroom Equipment | User Services: Classroom instructional equipment and support |
|---|---|
| Desktop Backup | Information Systems: Workstation secure document storage (document recovery and encryption) |
| Telephone Repairs | Telephone Repairs |
| Broadcasting Campus Events | Media Services: Video capture/broadcasting of campus events |
| Helpdesk | First-line technical support |
| Laptop Delivery | User Services: Mobile instructional technology deliveries |
| Security Changes | Information Systems: Security configuration management |
| Telephone changes | Telephone changes |
| Desktop Support | Network & Desktop Support: Desktop Work Orders |
| User Services Service Level Agreement | Standardized lab/classroom computer software configuration |
| Web Site Management | Support of institutional web sites through the UAS Content Management System (CMS) |
| Bulk Email | Email distribution lists based on Banner information |
| Project Support: GINA | Project Support: GINA |