Service Level Agreements
Classroom Equipment | User Services: Classroom instructional equipment and support |
---|---|
Desktop Backup | Information Systems: Workstation secure document storage (document recovery and encryption) |
Telephone Repairs | Telephone Repairs |
Broadcasting Campus Events | Media Services: Video capture/broadcasting of campus events |
Helpdesk | First-line technical support |
Laptop Delivery | User Services: Mobile instructional technology deliveries |
Security Changes | Information Systems: Security configuration management |
Telephone changes | Telephone changes |
Desktop Support | Network & Desktop Support: Desktop Work Orders |
User Services Service Level Agreement | Standardized lab/classroom computer software configuration |
Web Site Management | Support of institutional web sites through the UAS Content Management System (CMS) |
Bulk Email | Email distribution lists based on Banner information |
Project Support: GINA | Project Support: GINA |