UAS ITS Service Agreement
Service Area | Information Systems |
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Service Needed | Security configuration management |
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Department Role |
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- Internally monitor who should have access to resources, especially as employees join or leave the department.
- When changes are needed, submit a work order request via the IT Helpdesk, providing:
- Identification of the specific resource being controlled
- Specific information of the change needed
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IT Services Role |
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- Reconfigure access to services within 2 business days of receiving the request.
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Service Outcome |
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- Employees have access to the resources they need.
- UAS resources are protected from unauthorized access.
- Sensitive data are not disclosed.
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Revised: December12, 2008 |
UAS ITS Assessment Plan
Service Area | Information Systems |
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Service Needed | Security configuration management |
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Service Outcome |
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- Employees have access to the resources they need.
- UAS resources are protected from unauthorized access.
- Sensitive data are not disclosed.
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Administrative Services Mission Alignment |
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- X Effective and Efficient Practices
- X Fostering Cooperation
- X Compliance
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IT Services Success Indicators |
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- 95% of change requests are completed within 2 business days
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Data Collection and Analysis Procedures |
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- Request submission and completion dates are tracked using the established work-order process.
- Information Systems Manager performs quarterly audit to ensure service levels are achieved.
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Utilization of Results |
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Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
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Reporting Strategy |
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Revised: December12, 2008 |
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