UAS ITS Service Agreement
Service Area | Telephones |
---|---|
Service Needed | Telephone changes |
Department Role | |
| |
IT Services Role | |
IT technicians will complete necessary changes prior to the service date | |
Service Outcome | |
Departments get phone changes completed on time and according to specifications. | |
Revised: December09, 2008 |
UAS ITS Assessment Plan
Service Area | Telephones |
---|---|
Service Needed | Telephone changes |
Service Outcome | |
Departments get phone changes completed on time and according to specifications. | |
Administrative Services Mission Alignment | |
| |
IT Services Success Indicators | |
90% of telephone change requests closed on or before the service date | |
Data Collection and Analysis Procedures | |
Telephone Manager actual and requested completion dates will be compared on an ongoing basis. Overall success will be measured by a quarterly comparison of performance data. | |
Utilization of Results | |
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
| |
Reporting Strategy | |
To be determined. | |
Revised: December09, 2008 |