Telephone Repairs
Jump to:
UAS ITS Service Agreement
Revised: December 10, 2009
- Service Area
- Telephones
- Service Needed
- Telephone Repairs
- Department Role
Report problem to the IT Helpdesk, providing:
- a compete description of the problem
- an estimation of the impact on the problem
- IT Services Role
Dispatch a technician to repair the problem:
- for service failures, within 30 minutes.
- for minor problems, within 3 to 5 days.
- Service Outcome
UAS ITS Assessment Plan
Revised: December 10, 2009
- Service Area
- Telephones
- Service Needed
- Telephone Repairs
- Service Outcome
Departments can rely on the telephone utility for business and life-line services.
- Administrative Services Mission Alignment
- Effective and Efficient Practices: Yes ✅
- Fostering Cooperation: Yes ✅
- Compliance: Yes ✅
- IT Services Success Indicators
- 90% of telephone failures are fixed the day they are reported.
- 90% of minor malfunctions are repaired within 5 working days.
- Data Collection and Analysis Procedures
ITS Work Order creation and completion dates will be compared on an ongoing basis. Overall success will be measured by a quarterly comparison of performance data.
- Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
- Reporting Strategy
To be determined.