UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
UPDATE: System Impacted: Access permission error in Blackboard
We and UAA have received reports of some students losing access to view their Spring 2026 courses. This is a vendor-related problem and technicians are working with Blackboard to resolve the issue.
To keep up to date on progress, you can follow the UAA Status page: status.uaa.alaska.edu
We will be updating periodically when we receive more information.
UPDATE: as of 11:00 AM, a workaround has been put in place by the vendor to bypass the problem. If you are still receiving access errors in Blackboard, please contact the Helpdesk.
RESOLVED: System Impacted: UA Online & Banner 1/26/26 - 1/30/26
UA Online and Banner are currently experiencing loading and authentication issues. This includes access to timesheets. OIT technicians are actively investigating.
Issue tracking is available through OIT's Status Update.
UPDATE: as of 5:00 PM, Banner is functional, but with noticeable slowness. UA Online and Banner are both still partially impacted by authentication failing to load. OIT is working with Ellucian directly, as this is a top priority issue.
1/27 UPDATE: as of 9:00 AM, all issues appear resolved. OIT is still monitoring the issue.
1/30 Update: as of 11:39 AM, all issues have been resolved.
RESOLVED: System Outage: UAS Authenticated Wifi (1/26)
The UAS Authenticated Wifi is currently unavailable. We have technicians looking into the issue, but for now, please use an ethernet connection or the UAS Guest Wifi.
The UAS Authenticated Wifi is back up and running!
RESOLVED: System Outage 12/9/25
As of 5:20 PM on Tuesday the 9th, all of Juneau experienced a broad power outage. Non-critical UAS systems powered down after a prolonged outage. After 3.5 hours, power was restored to the city. All UAS systems were restored successfully.Â
Scheduled Maintenance: Network Outages during the Winter Break, 12/29-12/31
Over the Winter Break (December 25th to January 4th) there will be Network Outages during the following three days due to Network Upgrades
- On Monday, 29th: Network Outage affecting Wifi, Phones, and Internet up to an hour each in the following buildings:
- Stover
- Anderson
- Aakw Ta Hit
- Jones
- JPH
- Novatney
- Mourant
- Egan Wing
- Egan Library
- Pump House
- Whitehead
- On Tuesday, 30th: Network Outage affecting Wifi, Phones and internet up to an hour each in the following buildings:
- Hendrickson
- Soboleff
- REC Center
- Housing Lodge
- Banfield
- Apartments A-G
- TEC
- Servers
- Hendrickson Annex
- On Wednesday, 31st: Wifi Outage up to 20 minutes in each building:
- All buildings