UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Service Restored: UA Blackboard 10/20/25
As of Tuesday morning, all Blackboard services have been restored from the AWS outage on Monday. Technicians confirmed full functionality after overnight observation.
More information can be found through Blackboard's Status page of the incident: https://status.blackboard.com/incidents/g8bt1pvmtmh9
UPDATE: Service Impacted: Networking 10/2/25
Users are reporting difficulties accessing all network resources on and off campus. This affects general internet access from campus computers, VPN, UA Online, UA Google, and other resources that require UA login, including Blackboard.
Statewide will update their notifications at status.alaska.edu.
UPDATE
As of 3:30 PM, all networking issues appear resolved.
Service Impacted: Incoming Calls Dropping 9/15/25
What's happening?
We have received several reports today from across campus that incoming phone calls are being dropped almost immediately upon picking up the phone to answer. There is currently no indication that outgoing calls are being affected. Similarly, office phone-to-office phone calls appear to be unaffected. Our UAS Infrastructure team is investigating internally and with external carriers.
What can you do?
If your incoming call is dropped, check your incoming call log on your office phone and call person back. Your outgoing call should not be affected.
Next steps?
Please report any dropped calls to our Helpdesk at uas.helpdesk@alaska.edu or 907-796-6400. We would like to know your office number, the number that called you, and the time of the dropped call if possible. We will provide an update by 3:00pm or earlier if the issue has been resolved.
Thank you for your patience and reports as we investigate this matter.
UPDATE: as of the afternoon of 9/17, ACS believes this issue to be resolved.
Service Restored: Network Directories 9/11/25
Earlier today, system security administrators locked down access to network directories and resources associated with the Juneau fileshare (jun-campusfs01).
As of 9:45 AM, the security threat was removed, and all services are restored.
Services Impacted: UA Networking 9/8/25
ACS continues to report issues with their networking. Please report all network issues to the UAS Helpdesk for tracking.