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UAS IT Helpdesk

Welcome

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.

Contact Information

Mailing Address

Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5

Resources

Instructional Videos

A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.

Services Dashboard

A dashboard of critical systems at UAS, for current and historical context. 

IT FAQ

All of the most frequently asked questions, all in one place.

Notifications

Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.

Thursday, October 02, 2025

UPDATE: Service Impacted: Networking 10/2/25

Users are reporting difficulties accessing all network resources on and off campus. This affects general internet access from campus computers, VPN, UA Online, UA Google, and other resources that require UA login, including Blackboard.

Statewide will update their notifications at status.alaska.edu

UPDATE
As of 3:30 PM, all networking issues appear resolved. 

Martin Carter 12:03:10 PM
Monday, September 15, 2025

Service Impacted: Incoming Calls Dropping 9/15/25

What's happening?
We have received several reports today from across campus that incoming phone calls are being dropped almost immediately upon picking up the phone to answer.  There is currently no indication that outgoing calls are being affected.  Similarly, office phone-to-office phone calls appear to be unaffected.  Our UAS Infrastructure team is investigating internally and with external carriers.

What can you do?
If your incoming call is dropped, check your incoming call log on your office phone and call person back.  Your outgoing call should not be affected.

Next steps?
Please report any dropped calls to our Helpdesk at uas.helpdesk@alaska.edu or 907-796-6400.  We would like to know your office number, the number that called you, and the time of the dropped call if possible.  We will provide an update by 3:00pm or earlier if the issue has been resolved.

Thank you for your patience and reports as we investigate this matter.

UPDATE: as of the afternoon of 9/17, ACS believes this issue to be resolved. 

Martin Carter 01:02:57 PM
Thursday, September 11, 2025

Service Restored: Network Directories 9/11/25

Earlier today, system security administrators locked down access to network directories and resources associated with the Juneau fileshare (jun-campusfs01). 

As of 9:45 AM, the security threat was removed, and all services are restored. 

Martin Carter 10:58:33 AM
Tuesday, September 09, 2025

Services Impacted: UA Networking 9/8/25

ACS continues to report issues with their networking. Please report all network issues to the UAS Helpdesk for tracking. 

Martin Carter 10:31:46 AM
Thursday, September 04, 2025

Services Down: UA Networking 9/4/25

Networking routing through the UAS campus is currently experiencing issues. Technicians are working with ACS to resolve the issue. 

UPDATE 9/5/25: 
This issue was determined to be a structured impact on Alaska network providers, affecting services across the state. A workaround has been applied to reduce future impacts. 

Martin Carter 12:28:03 PM