Welcome!
The Mission of UAS IT Services is to make the University of Alaska Southeast an exceptional place to learn by providing computing technology and services responsive to the needs of the university community.
The Help Desk supports this mission by providing technical support and information, and by acting as customer advocate to department staff and other service providers. The primary goal of the Help Desk is to constantly improve the service received by the University community.
Please let us know if we are succeeding by responding to this anonymous survey. You will be prompted for your username and password to verify you are a UA user.
Helpdesk Notifications
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Outage Notification: Egan Library Ezproxy 6/18/13
The Egan Library Ezproxy server will be down on June 18th from 7am to 8am. This will affect both internal and external access to the Egan Library's online database subscriptions.
Outage Notification: Gitkov 6/19/13
Network resources in the Gitkov building will be unavailable on Sunday, June 16th beginning at 9am until approximately 3pm.
Breaking News - Planned Blackboard Outage Thursday
The Blackboard system will be unavailable for system maintenance on Thursday, June 13th from 5:30am – 7:30am.
Breaking News - Planned Network Maintenance Thursday
AT&T will be performing carrier maintenance affecting all three UAS campuses on Thursday, beginning at 10pm and ending at 4am Friday. During this time there will be intermittent drops in network service, which may affect phones and internet connectivity.
Network Outage Update: Egan Library 6/4/13
Work to replace the Egan Library network equipment continues today and is currently expected to be completed before noon. Services including the ability to print and computer network connectivity are still affected in some areas.
UPDATE 6/7/13: The equipment was replaced by noon 6/4/13. Network connectivity was restored. Several printers had to be reconfigured and were offline until 6/5/13.
Help Desk
- 796-6400 (Helpdesk)
- 877 465-6400 (Toll Free)
- 796-6452 (Information)
- 796-6276 (ITS)
11120 Glacier Hwy
Juneau, AK
99801
Mailstop: WH1
Regular Summer Hours
May 20 - Aug 10
| Sunday | 1:00 PM-5:00 PM |
|---|---|
| Mon - Thur | 8:00 AM-7:00 PM |
| Friday | 8:00 AM-5:00 PM |
| Saturday | Closed |
Holiday & Campus Closures
- May 26, 27
- July 4, 5