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The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email. 

Contact Information

Helpdesk Hours

SUN: 11:00AM - 5:00PM
MON-THURS: 7:30AM - 6:00PM
FRI: 8:00AM - 5:00PM

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemails on our next business day.  

For all the latest information and helpful tips from the UAS Helpdesk, follow our Facebook page!

UAS Email

UAS is in the process of transitioning out of Exchange, implementing UA Google as part of unifying the University of Alaska. More information about this transition can be found on the Google Initiative page. We recommend you to migrate early as UAS Exchange will stop functioning at the end of Fall semester. Migration instructions are available; please read the instructions carefully. Please also be aware that our documentation is actively updated as we discover new changes to the system. Visit our full email page for general information.  

To access your new Google email: or the Gmail link from the top navigation bar on this page.

To access your old Exchange email:

Classroom Support

Located at the entrance to the Egan Library, the classroom support desk is not the helpdesk and can only provide general information and technical classroom support at the UAS Juneau campus. 

Media Services

Located in Hendrickson 101B, Media Services assists UAS with audio and video needs, including; sound reinforcement, live multi-camera video productions, media transfers, distance education and instructional technology support.

Send us your question or request here:

Please give us as many details about the problem as possible. For example, if it is a problem with a web page tell, us what type of computer, operating system, and the browser you are using.

Quick Links


Thursday, October 13, 2016
Network Outage: Ketchikan internet
10:37:50 AM
Tuesday, October 11, 2016
Service Restored: UAS Online 10/10/16
01:25:09 PM
Monday, October 10, 2016
Scheduled Maintenance: Blackboard 10/12/16
12:10:57 PM
Wednesday, October 05, 2016
Service Impacted: Blackboard Collaborate 10/5/16
04:58:30 PM
Tuesday, October 04, 2016
Interrupted Service: Blackboard Uploads
10:06:08 AM

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