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Juneau Campus: Hendrickson Bldg
11066 Auke Lake Way (HB5)
Juneau, AK 99801


11:00 AM - 5:00 PM
Monday - Thursday
7:30 AM - 7:00 PM
8:00 AM - 5:00 PM

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemails on our next business day.  

For all the latest information and helpful tips from the UAS Helpdesk, follow our Facebook page!

Classroom Support

Located at the entrance to the Egan Library, the classroom support desk is not the helpdesk and can only provide general information and technical classroom support at the UAS Juneau campus. 

Media Services

Located in Hendrickson 101B, Media Services assists UAS with audio and video needs, including; sound reinforcement, live multi-camera video productions, media transfers, distance education and instructional technology support.

Send us your question or request here:

Please give us as many details about the problem as possible. For example, if it is a problem with a web page tell, us what type of computer, operating system, and the browser you are using.

Quick Links


Friday, September 01, 2017
Evening Outage: Blackboard & CAS Login
10:56:28 PM Blackboard Outage Resolved After-action Students Faculty UAOnline Banner CAS
Friday, September 01, 2017
System Outage Resolved: UA Online & Banner 9/1/17
08:19:01 AM
Thursday, August 31, 2017
All Systems Operational 8/31/2017
08:09:36 AM
Tuesday, August 29, 2017
System Impacted: UAS Online & Blackboard 8/29/17
06:50:42 PM
Sunday, August 20, 2017
System Restored: UAS Online/Blackboard Login 8/20/17
03:35:05 PM

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