The Mission of UAS IT Services is to make the University of Alaska Southeast an exceptional place to learn by providing computing technology and services responsive to the needs of the university community.
The Regional IT Help Desk supports this mission by providing technical support and information, and by acting as customer advocate to department staff and other service providers. The primary goal of the Help Desk is to constantly improve the service received by the University community.
Please let us know if we are succeeding by responding to this anonymous survey. You will be prompted for your username and password to verify you are a UA user.
The virtual computer service on the Juneau campus has been restored.
If you encounter an issues logging on to a VDI computer, please contact the Helpdesk. For assistance with mobile Classroom computers, please contact the Classroom Support desk in the Egan Library.
All virtual computers on the Juneau campus are currently unavailable. This affects access to all virtualized computer labs and mobile classrooms on campus.
Technicians are aware of the issue and are working to resolve the issue ASAP.
The UA system-wide security certificate has been updated and should address the 'Access Denied' issue for new files created since Saturday.
UAS workstations should have received the new certificate overnight. Users can also login or reboot your computer to manually receive the new certificate.
Please contact the UAS Helpdesk (ext 6400) if you are continuing to experience problems accessing your files.
The UAS ITS Department has ascertained that the 'Access Denied' issue on UAS computers is a result of a UA system-wide SSL certificate error. State Wide technicians are working to resolve the issue.
The issue only affects files which were created last Saturday to the present.
If you require access to files on your desktop or other synchronized areas, the Helpdesk can help you with a temporary work around solution.
We have received a number of reports of UAS computers generating 'Access Denied' messages when people try to access files they've save to their desktops or other synchronized locations. This affects files located in synchronized areas of the computer - Desktop, Favorites, and Users folders.
Please ensure that any open documents are saved and closed prior to following the instructions below.
In order to resolve this issue please ctrl-click on the following link from your email (in Outlook):
After the Windows Explorer window opens, right-click on the cscfix.bat file and select 'Run as administrator'. A command prompt window will appear asking you to press any key to restart. Please ensure that any open documents are saved and closed.
You may need to do this more than once.
If you encounter issues, please contact the Helpdesk by email.
- 907-796-6400 (Helpdesk)
- 877-465-6400 (Toll Free)
- 907-796-6452 (Information)
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