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UAS Helpdesk

Our primary goal is to constantly improve the technology service received by our University Community.

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Helpdesk Notifications

Tuesday, September 02, 2014

License Server Update

A new license server has been put into production, and the software previously mentioned (AutoCAD, Maple, MatLab, Erdas) should be available again for use. If you are still receiving licensing issues, the licensing information will need to be updated on your computer. Please contact the Helpdesk to do so at (907) 796-6400, or

Steven Gross 01:12:13 PM
Tuesday, September 02, 2014

Resolved: Issues Accessing UAS Online and Blaclboard Course Sites

The issues accessing UAS Online and Black Board earlier this morning have been resolved.

Ward F. Ward 12:39:46 PM
Tuesday, September 02, 2014

Issues logging into UAS Online and Blaclboard Course Sites

We are receiving reports of issues logging into UAS Online and Blackboard course sites. Technicians are aware and currently working to resolve the issue.


Ward F. Ward 09:18:39 AM
Friday, August 29, 2014

Certain Licensed Software Unavailable

Due to a failure earlier this week of a software license server, several programs are not currently available for use, and will display a  license error when opening.

The following programs are affected: AutoCAD, Maple, MatLab, Erdas

Technicians are working on restoring this service, and expect the issue to be resolved later today. An update will be posted when available.

Steven Gross 11:19:30 AM
Wednesday, August 20, 2014

UAF Connectivity Issues Impacting UAS Services Again

UAF is currently experiencing connectivity issues on their network again, which is affecting access to the following reported services:

  • Banner
  • OnBase
  • UAF Phones

There may be a number of other services hosted by UAF which are also affected. UAF is working to resolve the issue ASAP.

Ward F. Ward 11:45:00 AM

Regional IT Help Desk

Whitehead Bldg 208B
11120 Glacier Hwy
Juneau, AK
Mailstop: WH1

Interim Hours
8/9 - 9/1
Mon-Fri - 8AM-5PM

Sat & Sun-Closed
Campus Closures
Labor Day-9/1/2014

Regular Fall Hours
Sun - 1 - 5 PM
Mon - Fri - 8AM - 8PM
Sat - Closed


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