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UAS Helpdesk

Our primary goal is to constantly improve the technology service received by our University Community.

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Helpdesk Notifications

Tuesday, July 22, 2014

UAS Online Portal Migration - Scheduled Outage

The UAS Online Portal will undergo a significant system upgrade to improve the system’s operating environment and fault tolerance. All user, portfolio and archived course content will be migrated with the transition.

Blackboard Course Homesites Outage
No Outage Anticipated

Things to be aware of:

* Instructors and enrolled students will have access to their Blackboard course homesites through a temporary interface.
* Updates to course enrollments will be unavailable during the transition.
* Guest access will not be available.

UAS Portfolio System Outage
Portfolios will be unavailable Friday, July 25th from 12pm – Sunday, July 27th at 12pm.

Please feel free to contact the UAS Helpdesk at 796-6400 (877-465-6400 Toll Free) or helpdesk@uas.alaska.edu if you have any questions.

 

Steven Gross 06:05:43 PM
Monday, July 14, 2014

System Outage - Banner

The Banner PROD database encountered unexpected issues at about 2:00 PM and is currently unavailable.  All associated groups are working to restore service as soon as possible.

Ward F. Ward 03:14:20 PM
Friday, July 11, 2014

System Outage - UAS Online Portal

The UAS Online Portal will undergo a significant system upgrade to improve the system’s operating environment and fault tolerance.  All user, portfolio and archived course content will be migrated with the transition. The system will be migrated in two stages in an effort to restore services as soon as possible.

Blackboard Course Homesites Outage

Friday, July 18th  from 12pm – Saturday, July 19th at 12pm. 

 

UAS Portfolio System Outage

Friday, July 18th  from 12pm – Sunday, July 20th at 12pm.

 

Please feel free to contact the UAS Helpdesk at 796-6400 (877-465-6400 Toll Free) or helpdesk@uas.alaska.edu if you have any questions.

Ward F. Ward 09:02:28 AM
Wednesday, June 25, 2014

Campus Pack Discontinued

Campus Pack will be discontinued effective July 1st. The Campus Pack features including blogs, wikis, and journals have been replaced with the new and improved functionality available in the recent Blackboard upgrade.

Additional information on how to Export Your Campus Pack content can be located on the Instructional Design Center website. https://www.uas.alaska.edu/idc/upgrade

Steven Gross 11:02:13 AM
Tuesday, June 24, 2014

Scheduled Outage - UAS Blackboard Server

The UAS Blackboard system will be unavailable on Wednesday, June 25th from 7am – 7:30am for a maintenance reboot.

Please contact the Helpdesk if you have any questions or concerns.

Ward F. Ward 09:32:56 AM

Regional IT Help Desk

Whitehead Bldg 208B
11120 Glacier Hwy
Juneau, AK
99801
Mailstop: WH1
Hours:

Regular Hours
Sunday CLOSED
Mon-Fri 8AM-7PM
Sat CLOSED

Holiday & Campus Closures
5/26/14-Memorial Day
7/3/14-7/4/14-Independence Day Holiday

 
 

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