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UA Accounts FAQ

Your student account becomes available as soon as the registration process is completed. Please note that registration is considered "completed" when your information is entered into the University of Alaska's Banner Registration system - not when you submit your paperwork. This is true even if your application is submitted online. 


To activate your new account you will need to find your username and set a password in ELMO (Easy Login Maintenance Option), also referred to as Login Help. While account activation allows immediate access to most UAS resources, it can take up to 24 hours for your class discussion boards to become available.

Your UAS Username is a unique identifier automatically set up for you when you register for UAS courses. The username will be used with UASOnline, Email, campus computers, and more.

To find your username, please visit the ELMO (Easy Login Maintenance Option).

To set your initial password, as well as reset a forgotten password, please visit ELMO.

  1. Your account will expire if you stop taking classes for a semester or more. If you sign up for new classes your account will be reactivated when the registration process is completed. Please note that registration is considered "completed" when your information is entered into the University of Alaska's Banner Registration system - not when you submit your paperwork. However, if you register online as a previous student, account reactivation is immediate. 
  2. If you believe your account should be active and ELMO shows it to be inactive, please contact the Helpdesk for assistance.
  3. If you are not currently enrolled but completing coursework from a previous semester, please contact your academic department to arrange an account extension.

While account activation allows immediate access to most UAS resources, it can take up to 24 hours for your class discussion boards to become available. 

Did you know it is possible to view course sites and syllabi before you register? Simply visit UASOnline and search for classes in the Course Homesites box. 

Accounts remain active until 8 weeks after the last day classes for which you are currently registered. This gives you time to move needed materials, notify contacts of an address change, et cetera. When you sign up for new classes your account will be reactivated when the registration process is completed. Please note that registration is considered "completed" when your information is entered into UAS internal systems, not when you submit your paperwork. However, if you register online as a previous student, account reactivation will be immediate.

If you pre register for the next semester, as many students do, your account will remain active throughout your time at UAS.

In order to extend an expired account refer to the options listed on the Account Extensions page.

Email FAQs

General Information

Every account created at UAS is given a UA Google email address: username@alaska.edu. This is your official email address for University activity.

You have several options:

  1. UA Google webmail can be accessed from the MyUAS ribbon at the top of every UAS webpage. To will automatically connect if you are already logged into the Single Sign On or prompt you if you are not authenticated. You can also connect by going to UA Google.
  2. Configure Outlook to connect to UA Google. See the UA Google Access section for more information.
  3. Set up an alternate Email Client. See the OIT Supported Clients page for more information.

Simply update your Email Destination in ELMO:

  1. Sign into ELMO
  2. Click change beside Email Destination
    If you have not yet set this, it will ask you automatically
  3. Set your preferred mail address
  4. Click Save Settings
  • UA Google is the standard email, accessible at http://google.alaska.edu.
  • Other will redirect to any other account you enter (personal email address).

From this point forward, all mail you receive at any University address will redirect to your preferred address. You will no longer receive mail at your University mailbox if this forwarding is set elsewhere. We recommend testing the forward function by sending your UAS account a test message. (Keep in mind that a typo in this process could result in either bounced, or misdirected/lost email messages.)  

In ELMO, simply change your Email Destination to UA Google. This will change the redirect to UA Google, instead of a personal account. 

First, run the Google Suite Sync tool. Go to the Start Menu > All Programs > G Suite Sync > Set up G Suite Sync user. If you do not see google apps sync, download it here: G Suite Sync.

Enter your UAUSERNAME@alaska.edu and click Continue. Click Allow when prompted in your browser. Click Create Profile (if you choose to migrate content off the old Exchange server, visit the Exchange (Legacy) section for instructions).

When completed, you will be prompted to select a profile when Outlook opens. By default, this is named "USERNAME@alaska.edu - Google Apps." A Synchronize Status window will appear, displaying the status of Outlook connecting with the Google server. This may take some time, depending on the amount of email present.

Yes. Mac Mail (or Stamp Mail) is the recommended client for accessing your Google mailbox on a Mac.

  1. Open up Mac Mail.
  2. On the tool bar, click on Mail and then Preferences
  3. Go to the Accounts tab across the top of the window.
  4. Click the + button on the bottom left of the widow
  5. Select the Google mail provider and click continue
  6. Sign in with your username@alaska.edu
  7. Sign in with your UA credentials.

Access to department email accounts is typically managed through the Group Security Manager tool. Ask your department's admin assistant about who manages that email account.

Webmail

Once you've logged in to Google webmail, you can access any delegated accounts you have access to by clicking your profile button in the upper right (by default, an image of your first initial). This will populate a list of all of the delegated accounts you have access to. If you do not see one on the list, please contact the email account manager and confirm both that you have access, and that the account has been migrated.

Outlook (PC)

After configuring Google Suite Sync in Outlook, you can add additional delegated accounts through GSSMO.

  1. Exit Outlook
  2. Start > All Programs > G Suite Sync > Add account for delegation
  3. Select the Outlook Google profile
  4. Enter the account in which you have delegate access (typically UAS_account@alaska.edu)
  5. Click OK

The delegate account will now be added to your Outlook Profile.  

Vacation messages can be added and removed from the webmail interface. Simply follow these steps: 

  1. Log into webmail (http://google.alaska.edu)
  2. Click on the Gear icon in the upper right
  3. Select Settings from the drop menu
  4. Locate Vacation responder along the side
  5. Set the First day (and optionally Last day)
  6. Edit your vacation message
  7. Click the button to turn Vacation responder ON
  8. Click Save Changes

To remove Auto-reply or Vacation message, simply click the button to turn Vacation responder OFF.

Email passwords are the same as any other UAS password. To change your UAS password, go to Login Help (ELMO) and reset the password for all your UAS computer accounts.

To have your email automatically know the recipients address with only typing their name, you’ll need to be connected to the LDAP server. Here are the steps to connect to the UAS and UA Statewide LDAP services in Outlook. It is not currently possible in Google Webmail.

  1. Open your Outlook Google profile.  
  2. Select the File menu at the top of your window.
  3. Under Account Information, click "Account Settings," then select "Account Settings..." from the option choices
  4. In the Account Settings window, select the "Address Book" tab, then click "New..."
  5. Choose "Internet Directory Service (LDAP)", then click "Next" at the bottom of the window.
  6. For Server Name, enter ldap.uas.alaska.edu 
  7. Click both check boxes, and enter your UA credentials
  8. Click "Next" at the bottom of the window.
  9. Restart Outlook when prompted.

Any change made either Google or Outlook will need to synchronize before it shows up on the other side. If Google Apps Sync is in the middle of a large batch of synchronizations, this may take some time. We recommend making all of your settings changes in Google, as not all changes in Outlook will spread to Google. In the event Outlook is taking too long to sync, close the program and reopen it.

Contacts in Google are accessible through the webmail interface.  (Outlook users should use LDAP.)

  1. Log in to UA Google
  2. Click the Mail drop list in the upper left
  3. Select Contacts

This page lists all of the contacts created by your account. If you migrated from Exchange, you may have many duplicate entries.  

Unfortunately, some contacts may be lost during the migration process. You will need to rebuild these contacts manually. 

These "bounced back" email errors occur when messages can not be delivered to an email account. This message will usually explain why the message was undeliverable and who the recipients were. If this is not clear, please forward the message as an attachment to the Helpdesk (uas.helpdesk@alaska.edu). We will be happy to help resolve the problem.

To forward a single message as an attachment, go to Message > Forward as... > Attachment. 

Students will want to use the syntax of username@alaska.edu as the address that is given to friends & family. 

Employees will also receive a username@alaska.edu alias that will be received at their primary Email Destination. 

Users with existing username@uas.alaska.edu accounts will still receive emails sent to these addresses. Employees with existing first.last@uas.alaska.edu vanity addresses will also receive mail sent to this address. Initially, these addresses are configured as their names are stored in the university information system (Banner), but can be altered to fit preferred names (Tom vs Thomas, etc). Please contact the Helpdesk for information about configuring this setting.

Google Webmail

  1. Click the Gear icon in the upper right
  2. Select Settings from the drop menu
  3. Locate Signature from the list of options
  4. Click the button beside the text field
  5. Enter the text of your signature
  6. Click Save Changes at the bottom of the page

Outlook

  1. From a new email, select the Insert tab
  2. Click the Signature button, and select Signatures from the menu
  3. Click New to make a new entry
  4. Enter a name and click OK
  5. Select Test from the top box, and enter the text of your signature in the bottom box
  6. Click OK

Google Mail recognizes that the incoming message is identical to the copy in your Sent Items and ignores the duplicate. This is a part of Google's threading feature in the web client when you post a reply, your reply is threaded in with other's responses. This is a system feature and can not be disabled.

Sent emails can always be views in the Sent Items label.

UA Google doesn't actively update from the directory. It needs to be updated directly, and this will occur when a Username Regeneration request is placed in UA Online. Please note that doing this mid-semester can interfere with active courses.

Google has unlimited space. However, messages are limited to 25 Mbs each. If you need to send larger attachments, you can use Google Drive. If Google detects an attachment that's too large, it will automatically use Drive.

You can grant other people access to your Google email inbox. Please be aware that this grants them full control over your account.

From UA Google:

  1. Click the Gear icon in the upper right.
  2. Click "Settings".
  3. Click the "Accounts and Import" tab.
  4. Locate “Grant access to your account”.
  5. Click "Add another account".
  6. Enter the other individual’s @alaska.edu account.
  7. Click "Next Step >>"
  8. Click "Send email to grant access".
  9. An email confirmation will be sent to their account.
  10. Upon the other individual clicking the confirm link, there is up to a 30 minute processing time.

You can share your Google calendar with others and designate the level of access from view only to full access.

From UA Google:

  1. Click the Google Apps icon in the upper right.
  2. Click "Calendar".
  3. Click the Gear icon in the upper right.
  4. Click "Settings".
  5. Select the "Calendars" tab.
  6. Click "Shared: Edit settings" for the calendar
  7. Under Share with specific people, enter the person's email address (e.g. username@alaska.edu).
  8. Select the appropriate level of Permission Setting.
  9. Click "Add Person".
  10. Repeat steps until all people are entered.
  11. Please also review the "Share this calendar with others" setting.
  12. Click "Save".

Google has a tool that allows you to delay outgoing messages. This means that after you hit Send, you've got a frame of time to cancel the message and make changes.

From your Google Settings, under the General tab, check the Enable Undo Send box. You can customize how long Google saves your message: 5, 10, 20, or 30 seconds.

Google Delay Outgoing Messages Settings

When sending from Webmail, sent messages are automatically saved to the folder Sent Items (Exchange) or Sent Mail (Google).

Google's Conversation View is designed to keep all emails on the same subject together. It does this by filtering up to 100 email with the same or similar Subject lines into one Conversation. This can cause difficulty if you have similar conversations at the same time.

To turn on or off Conversation View:

  1. Log in to UA Google
  2. Click the Gear icon in the upper right
  3. Select Settings
  4. From the General tab, scroll down to Conversation View
  5. Select the button to turn the Conversation View On or Off
  6. Scroll to the bottom of the screen and click Save

Spam

Spam refers to unsolicited emails with the intent of gathering information from the recipient. It may come in the form of advertisements, personal requests, solicitations, offers, prizes, or a myriad of other options. 

What you can do to avoid being caught by spam:

  • If you don't know if an email is sincere, ask. Your coworkers and the Helpdesk may be able to guide you.
  • Always check the sender and recipient information on suspicious emails. Spam may have strange or false email addresses listed.  
  • Don't provide confidential information through email, if it can be avoided. 
  • Never reply to a clearly fraudulent email. This gives the spammer information about you.
  • Never click "unsubscribe" unless the message is from a trusted source. This gives the spammer information about you.

To release a legitimate message marked as spam, drag the message from the Junk/Spam folder to your Inbox. You can add the sender’s email address to your list of “Safe senders."

In webmail, select the spam message(s) and click the Not Spam button.  

Mail in your Junk folder will be automatically deleted after 30 days.

Legacy Exchange

Yes! Existing @uas.alaska.edu addresses will now forward to your preferred mail address, defaulting to UA Google.

You have the choice of migrating your existing data if you so desire. Google provides a tool to help Outlook users migrate and synchronize their data. Mac Mail can be used to migrate mail content.

The Google Suite Sync for Microsoft Outlook tool (formerly GASMO) does 3 things:

  • It migrates your Exchange data to your Google account.
  • It creates a new Outlook profile to your Google account.
  • It downloads a copy of your Google mail/calendar data to your local hard drive and uses it to synchronize your Outlook client with your Google account.

No. Google Apps can always be accessed through the Google Web pages by visiting UA Google.

Yes. Existing Outlook users will be able to continue to use Outlook to access their Google account. There will be a change to some functionality.

Yes. You will need to configure a new Thunderbird profile that connects to Google. Visit the OIT Desktop Client Instructions.

You may find yourself needing to access the UAS Exchange server to access a shared departmental mailbox or calendar.

Option 1: Use the OWA web interface by connecting to https://mail.uas.alaska.edu.

Option 2: Outlook Users: If you used the Google Suite Sync for Microsoft Office (GSSMO) migration tool, it created two profiles: one to Google and one to the UAS Exchange server. To connect, quit Outlook and relaunch. When prompted to select an Outlook profile, select "Outlook" instead of "Google Apps."

Please note: Content will no longer be accessible once the server has been shut down, though the date of this has yet to be determined.

Webmail

To access your shared email account, please use the following link to use webmail for the shared account: 

https://mail.uas.alaska.edu/owa/SHARED-ACCOUNT@uas.alaska.edu

where "SHARED-ACCOUNT" is your shared account email address.

I.E. https://mail.uas.alaska.edu/owa/helpdesk@uas.alaska.edu

Outlook

If you have a departmental shared account you can add it to Outlook through these steps: 
  1. Go to Tools > Account Settings... 
  2. Under the Email tab, choose the your "Exchange" account, click Change... 
  3. Click More Settings... 
  4. Click the Advanced tab
  5. Click on the Add button, enter your shared email account ("helpdesk", "admissions", "career services", etc.) and then click OK.
  6. Click next and finish to close the wizard to return to Account Settings panel.

Content will no longer be accessible once the server has been shut down, though the date of this has yet to be determined.

ITS has migrated active Exchange accounts and calendars over to UA Google. If you have an account you would still like migrated, please contact the UAS Helpdesk.

Access to voicemail has changed in the Google environment. When you receive a voicemail, it will be placed in your http://uas.alaska.edu/pub/voicemail, and you will receive an email notification with the voicemail attached. Voicemails in the Cisco Inbox will clear after two weeks. Voicemails in the Google Inbox can be retained in a similar manner to any other email.

Active distribution lists have been migrated to UA Google. If you have a distribution list you would still like migrated, please contact the UAS Helpdesk.

Outlook's Out of Office Assistant feature doesn't work with Google Suite Sync. You can still set your vacation reply by visiting your Google settings.

Fileshare FAQ

You can connect to a department fileshare on any campus computer by Mapping a Network Drive (show me)

  1. Right-click on Computer in the Start Menu, and choose Map Network Drive
    Map Network Drive
  2. The drive letter will auto-select the next available letter.
  3. Fill in the Folder: field, by typing the server name (ex. \\berling) and the share name (ex. \scratch disk$) combined, you'll see: \\berling\scratch disk$.

    Map network drive 2
  4. Check the box to Reconnect at logon, and Finish


Once the share has been mapped from your account on a particular computer, you will be able to get back to the fileshare through the Computer option.

To connect to your department shared drive:

In the Folder field, type in \\jun-campusfs01\shared_drive_name$, then click Finish.
Note: replace "shared_drive_name" with your departmental share (its, admissions, etc)

To connect to your UASHome directory (aka: Z: drive):

In the Folder field, type in \\uashome\users$\username, then click Finish.
Note: replace "username" with your campus username (ex: cjbennett)

To connect to your synched files on your computer:

In the Folder field, type \\sync-al\files$\computer name\username, then click Finish.
Note: replace "computer name" and "username" with your specific information

This describes how to map a campus fileshare on your Apple OS X machine. Mapping your account allows you to access any files that you have stored on the network.

In the Finder, click on the Go menu, select Connect to Server.

Mapping Drive on Mac

To connect to your department shared drive:

In the Address field, type in smb://jun-campusfs01/shared_drive_name$, then click Connect
Note: replace "shared_drive_name" with your departmental share (its, admissions, etc)

To connect to your UASHome directory (aka: Z: drive):

In the Address field, type in smb://uashome/users$/username, then click Connect
Note: replace "username" with your campus username (ex: cjbennett)

To connect to your synched files on your computer:

In the Address field, type in smb://sync-al/files$/computer name/username, then click Connect
Note: replace "computer name" and "username" with your specific information

Google has provided an app through which you can connect to network fileshares.

  1. Access the Chromebook using your @alaska.edu address
  2. Connect to the UAS network (not UAS Guest)
    Network access from Chromebook
    • If you are not on-campus, you can use VPN to connect to our network
  3. Download the "Network File Share for Chrome OS" app: https://goo.gl/2Ug2xf
    Network File Share for Chrome OS
  4. Run the app
  5. Enter the path of the fileshare into the Share Path field
    • Ex: \\jun-campusfs01\its$
  6. Check the "My file share needs a password" checkbox
  7. Enter UA\username and your password
  8. Check the "Store credentials" checkbox
    Mount fileshare via Chromebook
  9. Click the Mount button

Your UA Fileshare will now be accessible through apps installed to your Chromebook. Please note that Chromebooks do not have a file explorer. You will instead need to access your documents through apps such as Google Docs, Sheets, etc.
Folder Directory on Chromebook

Absolutely. 

Simply contact the helpdesk with a request to specify permissions to the particular folder in question. We'll need to know which fileshare & folder (ex: \\berling\its$\Helpdesk\Professional Staff\) and what access (read/write/both) should be granted to that directory. 

Google Resources FAQ

Access

Google applications can be accessed by logging into the MyUAS Ribbon from the top of this page and clicking the pop-up menu (My UAS Icon). Choose Drive, Calendar, or other tools from the pop-out list.

UA Google accounts have to be considered active at all times, in order to better manage workplace accountability.

Calendar

Personal calendars can be adjusted by their owner. From Google Calendars:

  1. In the left navigation bar, locate the calendar you wish to share access to.
  2. Click the arrow beside the calendar.
  3. Select Share this Calendar.
  4. Under Share with specific people, search for the person.
    • (You can look up UA people by name or email address.)
  5. Select the Permission Settings you want to grant them.
  6. Click Save

Resource Calendar access is managed through the Group Security Manager tool, but calendars can be set to public so that people within the university can access free/busy content.

You can see the calendars you have access to through Google Calendars. On the left navigation bar, you can see My calendars as well as Other calendars that have been shared with you. You can use the search field in Other calendars to add additional UA Google calendars, such as calendars for coworkers and Resource Calendars. You can search these calendars either by name or email address. By default you will be able to tell when a calendar is free or busy, without any details about specific events. If you are using Outlook, it will match your currently available calendars next time it synchronizes.

When you edit an event in Google Calendar, an option to Add guests appears on the right. Enter the name or email address of the people you wish to invite and click Save. You will be asked if you'd like to send invitations to guests. They will receive an email to confirm their attendance. They can choose Yes, Maybe, or No, and will automatically be added to their Google Calendar based on their answer. You can confirm their status by looking at the event in your own calendar.

When editing a specific event, you can select from Googles color options in the Event color field, with the first color being the default for that calendar. You can customize each calendar in the Calendar Settings drop-down menu with a wider variety of color options.

Yes, Google and Outlook both allow viewing and editing of several calendars simultaneously. Click the box next to each calendar on the left My Calendars menu to toggle on/off each calendar.

Google has a handy resource called Appointment Slots (more information on Google's website). This allows you to set specific time frames where people can schedule their own time to meet with you. From Google Calendars:

  1. Select the start of your appointment time frame.
  2. In the top of the event window, click Appointment slots.
  3. Select the calendar you wish to place it on from the drop-down menu.
  4. Select the appointment duration: you can set it as one slot, or divide into equal increments.
  5. Click Edit Details and fill in any remaining details.
  6. Provide the Appointments link your audience.

You can access your Google Calendars in Outlook through Google's G Suite Sync for Microsoft Office (formerly GASMO). This program automatically synchronizes Outlook with your Google account, including Email, Contacts, and Calendar. For more information, see the UA Google Access section of the Email page.

You can access your Calendars through your Google account, though specifics vary by device. Webmail access is available in your browser, or you can connect via various apps. Specific instructions for various devices can be found in the Mobile section of the Email page.

On the left navigation bar, locate and select the calendar you wish to remove. If you don't want to see it now but intend to use it later, click the box on the left to remove it from the calendars present. If you want to remove it entirely, click the arrow for the drop-down menu, and select Hide this calendar from the list.

Google allows you to edit either a single event, or all the repeated entries. In Google Calendars, you can edit Only this instance, All following events, or All events in the series. In Outlook, you can edit the Occurrence or the entire Series, respectively.

Yes, you can connect to the same list of calendars on any supported device. 

iPhone:

  • Go to Settings > Accounts and Passwords > Add Account > Google
  • Under Enter your email, use your username@alaska.edu, click Next
  • Enter your UA Username and Password
  • Click Save
  • Select  Turn Calendar sync on
  • Go to the Google Calendar for iPhone page to pick which calendars you want to sync with your UA Account (you will be prompted to log), then click save. 
    • Calendars won't appear right away, but will gradually appear within a couple minutes as background processes complete. 

Android: 

Step 1: In the App Drawer

    • In Android 2.3 and 4.0, tap on Accounts & sync 
    • In Android 4.1, tap Add account under the Accounts category 
    • Click Corporate
    • Enter your email address and password
    • The dialogue may expand asking for similar settings. Confirm your username and password are correct. 
    • Select which services to sync, then tap done

Step 2: In the Calendar App itself 

    • tap on the menu icon to bring up a dialogue with the calendar items to display
    • tap the boxes next to the calendars you want to display
    • If managing multiple accounts tap Calendars to sync to bring up complete list of accounts available. 

Fileshare

Google Drive is a Google-provided tool to store, edit, and collaborate on personal documents online. UAS provides the Google Fileshare tool, which allows departments and group to control access to specific Google Drive locations from a centralized tool: Group Security Manager.

No, there is not a size limit to what you can place on a Google Fileshare.

Creating new folders inside a Google Fileshare is the same as in Google Drive. Click the New button in the upper left, and select Folder. Enter the name of the folder and click Create. This creates a new folder inside the fileshare that shares the same access permissions. An automated process will change the Owner listed on the folder to match the fileshare's setting.

All files stored on Google Drive are saved to Google servers, not UAS servers. This includes Google Fileshares. Be aware of this when choosing where to save your files.

Google is great for sharing and collaborating, but it is not a good storage location for sensitive information. Consider if your document contains personal data or materials that should not be released to the public, in accordance to FERPA regulations. For more information, check out the Google Guidance document.

Everyone granted access to the Google Fileshare can view, copy, and edit documents. If you want to provide special read-only access to particular people not within the group, you can share using standard google sharing techniques.

Google Fileshares are designed with current University groups in mind. Access is tied to University accounts, and not designated for outside use. Instead, you can create and manage your own Google Drive folders which do not require authenticated access.

Management

Access is managed by adding and removing people from a group. This group access is managed by someone within the department through the use of Group Security Manager through UAS Online.

Creating a Resource Calendar or Google Fileshare allows account access to be controlled from a central location. Multiple resources can be managed in the same location, or even the same list of people, and will update according to UA account status.

Fill out and submit the Google resources Request Form. The IT Helpdesk will contact you about your request.

You can grant other people direct access to your personal calendars. You can grant specific individuals various levels of control, from hiding all details to creating and editing all your events.

Administrator access can be granted to multiple individuals in Group Security Manager. Having several individuals as admin allows you to control the workload and cover availability.

Being granted admin access does not grant access to the content. From UAS Online, go through Group Security Manager and add yourself to the User list.

Accounts are set to automatically expire after a certain amount of time. Every night, an automated process extends all active accounts by a day. As long as the account is still considered active, they will still have account access.

For more information, check the Accounts page.

Network FAQs

Most newer laptops have both, and nearly all desktops will have Ethernet. Check the specifications of your particular computer model.

You can update your operating system, install and update anti-virus software (you can even use the same security software as the UAS campus!), and be cautious about programs from emails or the Internet.

LOCATIONEQUIPMENT
Lodge 

2 Cisco AIR-CAP2702I

Banfield6 Cisco AeroNet LAP1142N lightweight, centrally-managed Access Points, also has wired ports 
A Building

3 Cisco AIR-CAP2702I

B Building

3 Cisco AIR-CAP2702I

C Building

3 Cisco AIR-CAP2602I

D Building

5 Cisco AIR-CAP2702I

E Building

4 Cisco AIR-CAP2702I

F Building

7 Cisco AIR-CAP2702I

G Building

3 Cisco AIR-CAP2702I

Freshman Dorm  

20 Cisco AIR-CAP2602I

Virtual Private Network FAQ

In this situation, you may see an error message similar to "VPN Connection terminated locally by the Client. Reason 403: Unable to contact the security gateway."

This error is most commonly caused by the use of an incorrect or expired password.

Try logging into another UAS tool such as webmail or UAS Online - if your password works in these locations, try the VPN again.

If none of these locations work, use ELMO to reset your password.

Though there are some explanations that this error may be linked to the existence of multiple styles of network connections, in our case, it is commonly that a password has expired. Please update your password at ELMO and try connecting again.

There are a number of places you can check to try to track down this issue. First, verify that the computer did not go into standby or hibernate. These can interrupt your network connection when the VPN client expects a constant link to the VPN server.

If wireless is in use, perhaps you have moved to (or are in) a location with low or nonexistent wireless signal, and the VPN might have dropped as a result. Further, it's possible a bad network cable or problem with the router or Internet connection could have caused this drop.

Non-Virtual Computers FAQ

If you have an older computer that is not keeping pace with your everyday tasks, you can ask your department to purchase a new computer. The University of Alaska System has contracts with Apple and Dell that provide deals on our recommended hardware. Once your computer has arrived, you will need to fill out a Build Form requesting an employee virtual or employee non-virtual build for your new computer. With that completed, the Helpdesk will reach out to you to schedule a time when we can place the standard UAS software (or build) onto the computer, as well as any specific software you need. 

Windows and Mac computers are both supported by UAS. ITS will make every effort to place the employee build on departmentally purchased computers, but cannot guarantee that it will work with every device. 

The University of Alaska has contracts with Dell and Apple which allow us to purchase computers at a discounted price with enterprise level support. UAS ITS cannot guarantee support for other computer brands or those purchased from other vendors. Please visit the Office of Information Technology’s Current Hardware Recommendations webpage for Dell and Apple purchasing links.

IT provides software support for Mac computers. While we do not have a Mac build, we can provide certain UA licensed software. For a list of software available please see the software catalog.

IT is processing the creation of an updated non-virtual build. It will be Windows 10 and include our latest licensed software.

For a list of software on the current build, see the Managed Software page.

The primary user of a computer is given full administrator rights on the machine. This means you have the ability to install any programs you have legally acquired.

IT is able to install programs that we control the license for, and can assist you installing any additional software.

When your computer is being built by our technicians, it will be assigned to an individual. This person, the primary user, will be granted full administrative rights to the machine. If there is no primary user for the machine, an administrator should be requested in the build request form. 

If you have been issued a computer by your department but it hasn't been rebuilt, please contact the Helpdesk. We can remotely grant you administrator rights to your primary workstation.

Phones FAQ

From your on-campus phone, press the Messages button, or dial 5555. Follow the prompt, and enter your PIN, followed by the # key.

From off-campus, or a personal phone, dial 796-5555. Press *, enter your 4-digit phone extension, followed by #. Then, enter your PIN, followed by #.

You'll also receive an email notification when you get the email. This will include both an audio file and link to the Webmail Inbox: http://uas.alaska.edu/pub/voicemail. Just log in using your UA credentials. We recommend using Firefox, as it supports all functions.

The Unity Voicemail system can be access via the web utilizing your campus credentials**, so resetting the PIN is straightforward. 

  1. Visit the Unity Assistant (in Internet Explorer)
  2. Sign in with your credentials
  3. Click on the Password menu
  4. Select Change PIN
  5. Enter a new PIN
  6. Save your changes
  7. You're done! Sign into voicemail with your new passcode. 

**For those who utilize a shared account (I.E. general shared accounts like Helpdesk, Financial Aid, or others) please contact the Helpdesk for assistance. 

Alternate Greetings on Unity Voicemail

Sign into Voicemail and follow these steps:

  1. Press 4 for Setup Options
  2. Press 1 for Greetings
  3. Unity will share your currently set greeting
    • Press 1 to re-record a new standard greeting, OR
    • Press 2 to enable Alternate Greeting
      1. This ENABLES your alternate greeting and give you option to configure it
      2. You will be prompted to set an end date
        • Press 0 for Later Today
        • Press 1 for Tomorrow
        • Press 2 for two days for now
        • ... and so on ... 
        • Press 9 to set Month and Day
      3. Press 2 for no end date
    • It will then play your current alternate greeting
      1. Press 1 to re-record your alternate greeting
      2. Press 2 to turn off your alternate greeting

To transfer to a voicemail account, press the transfer button, dial asterisk+extension ('*6400' for the Helpdesk), and immediately press transfer again (if you wait, you will begin to hear the voicemail for the dialed extension).

Some PC users have noted that even though the volume is turned up all the way that they still cannot hear the message well. To reach the maximum volume, double click on the 'Sound' icon near your clock (it looks like a small speaker). At the next screen you should see the system Volume Control (image below). Simply increase each slider to the maximum and try again. Likely, it will be the Wave slider that will make the biggest impact. If this does not increase the volume loud enough for you, remember you can still check your voicemail via your phone.

wave volume control

Why yes there is! Take a look at our web worksheet for the functions available on your phone!

Currently, the system default is to provide a quiet beep over the conversation through the handset. If you would like the second line to ring audibly on your phone set, it can be configured to do other things like ring once, ring, or flash. Use the Call Manager tool to configure your phone behaviors. Contact the Helpdesk if you need any clarification or assistance. 

Provided phones are within the same call pickup group, when you hear a phone in your area ringing, simply pick up your handset, press the ‘More’ button, and then choose ‘PickUp’. Phones can be assigned pickup groups through your office Telephone Manager. (And, if needed, new call pickup groups can be created by contacting the Helpdesk.)

In the case that is too cumbersome, if you have a free line (button along the side of the phone display), it can be programmed to “speed dial” the PickUp functionality.

With the way the phone system works, when the call is “redirected” it is, in actuality, your line calling out. So, it happens to be that the caller ID is correct, albeit misleading.

Note: The new Cisco phones on campus can be fowarded to an external (non-campus) line, however, the behavior is essentially the campus line placing a call on the callers behalf so while you can tell that the call is coming from your campus phone, you will not be able to tell who is going to be on the other end of the line. 

First and foremost: call the line! Depending on what happens with your call, you can then know how it’s currently acting, and subsequently make requests to assure that it performs as desired. These changes can be made by your telephone manager. It’s likely that you’ll want to change which voicemail account is affiliated with the line. Additionally, you can choose to forward the phone using the ‘CFwdALL’ soft button on the phone.

In most cases your department Cost Center Clerk is the point-person for adjusting phone settings through the Telephone Manager. If you cannot determine the right person in your department to talk to, please contact the Helpdesk to find out which staff are affiliated with a particular phone line.

Deleted voicemail and email messages are moved to a folder called “Deleted Items” when removed using the phone, Outlook Exchange or webmail. When that folder is emptied, messages are no longer affecting the server quota. There is a mechanism in place whereby messages that have been deleted and purged are briefly available through the options area of the webmail when accessed with Internet Explorer through OWA "Premium".  

The Unity voicemail system has the ability to change the speed of playback. 

While listening to a message, use the following commands to change the speed of playback: 

- to slow down playback

6 - to speed up playback

The red voicemail indicator light on your phone is connected to your voicemail inbox. This can be accessed online in the Cisco Web Inbox. You can also call in my pressing the Messages button on your University phone, or dialing 5555. These two inboxes are tied, changes to one will affect the other. Once all voicemails have been listened to the light will clear. Voicemails will automatically be deleted after 14 days, but will remain in your email. 

Listening to the voicemail through the email notification will not affect the red light.

Virtual Computers FAQ

A virtual machine is a customizable computer designed to be accessed from a variety of locations. It works in a similar manner to non-virtual computers, but is located on UAS servers. Employees can access their virtual machine on any computer with a VMware license and an internet connection.

It differs in several ways: virtual machines are independent of hardware, VMware can be installed on any computer that follows our license agreements, and they offer greater flexibility than physical machines. ITS also has the ability to add or reduce the server's memory, add or remove a processor, add a virtual disk, or increase an existing disk size by shutting the VM down and changing its settings. There is also a snapshot feature that lets you save the state of the server in case you need to restore it later on.

There are many benefits to using VMware.

  • Virtual Machines are independent of hardware. They are accessed through VMware, which can be installed on any computer that follows our license agreements.
  • Consistent work environment across multiple devices on one profile.
  • VMWare is fully compatible with older machines that may independently have issues with newer software.
  • ITS can rapidly deploy a common, supported desktop environment across the network.
  • Updates can be managed centrally, ensuring that all virtual computers are consistently up to date.
  • Central management of each standalone workstation across the entire virtual environment.
  • Users connecting to a virtual desktop can have full access to all features of that VM without impacting the other virtual desktops or the host server.

Virtual machines are not for everyone. If your job requires you to travel or you are frequently away from a stable internet connection, virtual machines are not well suited for you.

  • An internet connection is required. Loss of internet results in disconnection from your virtual machine. This results in no loss of data.
    • If your job requires you to travel or you are frequently away from a stable internet connection, virtual machines are not well suited for you. 
  • Audio output via HDMI is currently unavailable. This is primarily a concern for folks making frequent presentation or lectures.
  • Hardware settings (like battery) can't be changed from the virtual environment. This limits your external customization (but you still have control outside of the virtual space).
  • Virtual machines do not recognize internal disk drives. You will need to use an external disk drive.
  • External monitors may require additional configuration.

Horizon View can be installed on most versions of Windows, Mac OSX, and Linux.

Yes, we can create a virtual machine for you. It will be a standard Windows 10 Virtual Machine; we do not currently have a Mac OS virtual environment. Any VM we create will be accessible from any university-purchased computer with VMware installed, Macs included.

Yes! VMware software can be run from a wide variety of devices. UAS is licensed to access our virtual machines from any UAS owned or leased Microsoft or Apple computer.

Webmeeting FAQ

This most often occurs when your computer doesn't recognize what program to open your webmeeting file in.  

You will need to open the "meeting.collab" file with the Blackboard Collaborate Launcher. Blackboard will present you the option to download this if it detects your computer doesn't already have it.  You are also presented with a different option to download it even if Blackboard detects that you have it.

If you are using Safari or Internet Explorer as your web browser, they may not tell you that your Collaborate session file has been downloaded. Open the "Downloads" menu in your browser, and you should see a file called "meeting.collab". Double click on that file, and the session should launch. Internet Explorer users may also want to try "Why doesn't the WebMeet link open a session?" listed below.

This problem usually occurs because an invalid .collab file is used to initiate the Collaborate session. Usually this can be solved quickly by exiting from the Collaborate window, and trying to reconnect from your course site.

Mac users will receive this message, and can get around it by going to the Apple icon > System Preferences > Security and Privacy > General tab. Click on the lock icon in the lower left corner and enter in your administrator credentials for that computer. Then, where it says "Allow apps downloaded from..." select "Anywhere."

A number of people are being caught by the security in Internet Explorer.

After clicking the WebMeet link, there may be a small yellow bar that appears above the navigation bar for the course.

It indicates that the download was blocked and to click here for further instructions. Click the bar and choose Download File... Internet Explorer will then return to the course homesite. Click the Webmeet link again and it should then open the session.

Internet Explorer download notification

To stop the information bar from blocking file and software downloads

  1. Click to open Internet Explorer. 
  2. Click the Tools button, and then click Internet Options.
  3. Click the Security tab, and then click Custom level.
  4. To turn off the Information bar for file downloads, scroll to the Downloads section of the list, and then, under Automatic prompting for file downloads, click Enable.
  5. Click OK, click Yes to confirm that you want to make the change, and then click OK again.

Some versions of Office on Mac won't load a powerpoint file.  The workaround is to save the slideshow in a folder as a jpg, then use the load button and select all to load the entire slideshow as jpgs.

If you received the eLivePPTConverter6 Error, please close out of Powerpoint prior to uploading the file to the webmeeting.  This can also be caused by Articulate or Turning Point plugins added into PowerPoint.

 

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Contact the Helpdesk

(Helpdesk)
907-796-6400

(Toll Free)
877-465-6400

(General Information)
907-796-6452

uas.helpdesk@alaska.edu

 

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