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Fortunately, it's easy to fix. Please clear your cache and cookies and then try again!

Choose your browser from the list below, or see the video at the bottom of the page. 

 

Contents:

Internet Explorer 6

  1. Once your browser is open, select the Tools menu and click Internet Options and select the General tab.
  2. To delete all cookies, in the Temporary Internet Files section, click Delete Cookies and press OK.
  3. To delete all cached files, in the Temporary Internet Files section, click Delete Files… and press OK.
  4. When complete, press OK
  5. Close all browser windows.
  6. Re-launch Internet Explorer.

Internet Explorer 7

  1. Once your browser is open, select the Tools menu and click Delete Browsing History….
  2. Click the button labeled Delete cookies…. When prompted, click Yes.
  3. Click the button labeled Delete Files…. When prompted, click Yes.
  4. Click Close button
  5. Close all browser windows.
  6. Re-launch Internet Explorer.

Internet Explorer 8

  1. Once your browser is open, select the Tools menu and click Internet Options and select the General tab.
  2.  To delete all cookies, in the Browsing History section, click Delete....
  3.  Uncheck the top Preserve Favorite Website Data box.
  4.  Check the boxes next to Temporary Internet Files and Cookies. (Check the other boxes at your own discretion.)
  5.  Click Delete.
  6. Close all browser windows.
  7. Re-launch Internet Explorer.

Or

  1. Press Ctrl+Shift+Delete.
  2. Uncheck the top Preserve Favorite Website Data box.
  3.  Check the boxes next to Temporary Internet Files and Cookies. (Check the other boxes at your own discretion.)
  4.  Click Delete.
  5. Close all browser windows.
  6. Re-launch Internet Explorer.

Firefox 3.0

  1. In Firefox, first close all tabs.
  2. Then select the Tools menu.
  3. Next select Clear Private Data.
  4. When the Clear Private Data window appears check ALL checkboxes.
  5. Press the Clear Private Data Now button.
  6. After the process completes close the browser.
  7. Re-launch Firefox.

Firefox 3.5 & 3.6

  1. In Firefox, first close all tabs.
  2. Then select the Tools menu.
  3. Next select Clear Recent History.
  4. Set the time range to Everything.
  5. Press the Details button and check ALL checkboxes.
  6. Press the Clear Now button.
  7. After the process completes close the browser.
  8. Re-launch Firefox.

Google Chrome

  1. Once your browser is open, press Control + Shift + Delete. (Mac users: Command+Shift+Delete)
  2. Ensure that Empty the cache and Delete cookies is selected.
  3. Click Clear browsing data.
  4. After the process completes, close the browser
  5. Re-launch Chrome.

Safari

On a Mac:

  1. Go to the menu labeled "Safari"
  2. Select the sub-menu "Preferences ..."
  3. Select the "Show Cookies" button
  4. Select all the remaining cookies showing in the window and click "Remove All"

On a PC:

  1. Click on the gear icon next to the address bar
  2. Choose Reset Safari…
  3. Check the boxes next to Empty the cache and Remove all cookies (Check the other boxes at your discretion)
  4. Click Reset

Tips

It is a good idea to clear your browser's cookies on a regular basis.

You can disable or restrict cookies through the sections above. This is recommended for security reasons, but will render some sites inoperable. It is possible to only allow cookies for sites that you specify.

It is a good time to clear your browser's cache while you are clearing the cookies. The cache stores information, images, and web pages on your computer for quick and easy access. Hackers can obtain crippling financial information from your cache if you're not careful.

 
 

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