Simply update your profile in UAS Online:

1. Sign into UAS Online
2. Click Edit Profile
3. Update the "Forward my UAS Email to" field
4. Click Save (Show Me)

We recommend then testing the forward function by sending your UAS account a test message. (Keep in mind that a typo in this process could result in either bounced, or misdirected/lost email messages.)  

In UAS Online, go to Edit Profile and in the Forward UAS email to filed, re-enter your UAS email address (username@uas.alaska.edu).

To add a shared account to Outlook (via Microsoft Exchange), simply follow the below steps. Please note that if you are configured through an IMAP or POP connection (not recoomended), you will need to access the shared accounts through the webmail interface. 

These steps are using Outlook 2007.

• Open Outlook
• Choose Tools > Account Settings... 
• Highlight the Microsoft Exchange listing, click Change
• Click the More Settings button
• Click on the Advanced Tab, click Add...
• Enter your shared mailbox name ("Helpdesk", "Alumni", etc) and click OK
• Click OK, then Cancel, then Close to close out of the Account Settings dialog
• Your shared account will now be listed beneath your Mail Folders section

These steps are using Outlook 2010.

• Open Outlook
• Choose File > Info > Account Settings... 
• Highlight the Microsoft Exchange listing, click Change
• Click the More Settings button
• Click on the Advanced Tab, click Add...
• Enter your shared mailbox name ("Helpdesk", "Alumni", etc) and click OK
• Click OK, then Cancel, then Close to close out of the Account Settings dialog
• Your shared account will now be listed beneath your Mail Folders section

For an added bonus, you may want to drag your favorite folders from your shared account into the Favorite Folders section for easy access!

Some folks who have been directed to use MyUA will run into an issue when trying to access their email due to an "Invalid Folder".

This is related back to the server transition and the fact that some accounts need to have some folder re-subscribed to.

The InvalidFolder error message will look something like this:

This is a known behavior as a result to a transition that was made last fall. If you receiving this message, you are one of the "lucky" ones: this still affects a very few accounts.

To access your UAS email immediately, try our new and improved webmail at http://mail.uas.alaska.edu. (This will NOT have this error.)

To resolve the error below in order to access email through MyUA simply visit http://uas.alaska.edu/pub/subscribe and sign in. This will run a script to fix the error.

When completed, close and reopen MyUA, and you should find things working.

Email passwords are the same as any other UAS password. To change your UAS password, go to Login Help (ELMO) and reset the password for all your UAS computer accounts: http://www.uas.alaska.edu/elmo

Our outgoing mailserver requires authentication to allow you to be able to communicate with it. It may also be related to the outgoing mail server settings that are set up within the preferences. Verify that the outgoing mail server preferences are set up to supply a username and password.

From within Outlook Express

1. Go to the Tools menu and choose accounts.
2. On the mail tab select the UAS account and click properties.
3. On the Servers tab under Outgoing Mail Server, check the box for server requires authentication.

From within Microsoft Outlook

1. Go to Tools > Email Accounts...
2. Choose "View or change existing e-mail accounts..." then click Next
3. Highlight the mail.uas.alaska.edu server, then click change
4. Click the More Settings button
5. Choose the Outgoing Server tab
6. Check the box for "My outgoing server (SMTP) requires authentication"
7. Click OK, Next, and Finish to close the dialog box.

From Mozilla Thunderbird
Thunderbird, as the default, is configured to have outgoing mail authenticated with the same details as the incoming account. If that doesn't seem to be the case, you can follow these steps to assure that it's configured. 

1. Go to Tools > Account Settings...
2. Click on Outgoing Server (SMTP)
   There, on the right hand side, you will see the outgoing mailserver that was configured when you first set up Thunderbird. It likely will read "jsabc - mail.uas.alaska.edu (default)".
3. Highlight the Outgoing Server listed and click the Edit button.
4. Check the Use name and password checkbox.

To have your email automatically know the recipients address with only typing their name, you’ll need to be connected to the LDAP server. Here are the steps to connect to the UAS and UA Statewide LDAP services using Thunderbird.

1. From within Thunderbird, go to Tools > Options…
2. Click on the Composition button, choose the Addressing tab.
   

   

3. Check Directory Server.
4. Click Edit Directories…
5. Click Add
6. For the Name, enter “UA Directory”
7. For the Hostname, enter “edir.alaska.edu”
8. Enter a base DN of: ou=people,dc=alaska,dc=edu
9. Click OK
10. Click OK
11. Click OK
12. Enjoy!

With pictures: https://wiki.uas.alaska.edu/page/Directory/Reconfiguring_Thunderbird 

From Thunderbird:

1. Open the address book (Press CTRL-2, clicking on the "Address book" button or by selecting Tools->Address Book).
2. Reconfigure "UAS Directory"
   1. Double click on the "UAS Directory" entry in the left panel or right-click and select "Properties"
   2. Change the hostname "ldap.uas.alaska.edu" to "edir.alaska.edu"
   3. Enter a base DN of: ou=people,dc=alaska,dc=edu
   4. Select the "Advanced" tab
   5. Replace the "Search filter" with: &(objectclass=*)(uakEmployeeMAU=UA Southeast)
   6. Click "OK"
3. Reconfigure "SW Email LDAP"
   1. Double click on the "SW Email LDAP" entry in the left panel or right-click and select "Properties"
   2. Change the hostname "ldap.alaska.edu" to "edir.alaska.edu"
   3. Enter a base DN of: ou=people,dc=alaska,dc=edu
   4. Click "OK"
4. Reconfigure "UA Statewide"
   1. Double click on the "UA Statewide" entry in the left panel or right-click and select "Properties"
   2. Change the hostname "keiko.alaska.edu" to "edir.alaska.edu"
   3. Enter a base DN of: ou=people,dc=alaska,dc=edu
   4. Click "OK"

Backing-up Files

1. Open My Computer.
2. Go to: C drive > Documents and Settings > your username for your computer
3. Open Application Data.
4. 1. If you do not see it go to Tools > Folder Options
   2. Select the View tab
   3. Make sure Show hidden files and folders is selected
   4. Click OK. You should now be able to see Application Data folder.
5. From inside the Application Data folder, go to: Thunderbird > Profiles > RANDOM CHARACTERS > Mail
   

   NOTE: RANDOM CHARACTERS varies from install to install of Thunderbird. It is typically the only folder in the Profiles directory unless you have more than one profile.

6. You should back up all contents of this folder.

1. After reformatting, or on another computer, install Thunderbird.
2. While Thunderbird is NOT running, restore the folder tree to the directory:
   

   C:\Documents and Settings\ USERNAME\Application Data\Thunderbird\Profiles\ RANDOM CHARACTERS\Mail (where USERNAME is your Windows Login Name and RANDOM CHARACTERS is arbitrary - it is typically the only folder in the Profiles directory)

   (If you need instructions on how to get to the folder listed above, follow steps 1-4 in the Backing-up Files section.)

   NOTE: You may need to create directories manually to do this correctly.

3. Run Thunderbird, and you should see the folders in your Local Mail account.

These "bounced back" email errors occur when messages can not be delivered to an email account.  This message will usually explain why the message was undeliverable and who the recipients were.  If this is not clear, please forward the message as an attachment to the Helpdesk ( helpdesk@uas.alaska.edu).  We will be happy to help resolve the problem.

To foward a single message as an attachment, go to Message > Forward as... > Attachment. 

To forward future messages as an attachment without the extra steps in the menu, change your preferences for your account. In Thunderbird go to Tools > Options > Composition > General tab and switch the Forward Messages: field to As attachment (rather than inline), then click OK.  Return to the message and click the Forward button.

Vacation messages can be added and removed from the webmail interface. Simply follow these steps: 

1. Log into webmail ( http://mail.uas.alaska.edu)
2. Click on Options across the top
3. Click on Vacation Message along the side
4. Edit your vacation message
5. Click the checkbox to Enable automatic vacation reply
6. Click Save Changes

Students will want to use the syntax of username@uas.alaska.edu as the address that is given to friends & family. 

Staff and faculty have vanity addresses of firstname.lastname@uas.alaska.edu available for their use. Initially, these addresses are configured as their names are stored in the university information system (Banner), but can be altered to fit preferred names (Tom vs Thomas, etc).

Step One: 

Compose a signature in a text editing program. The file will need to be saved as a .txt (Save As > Text Only from most editing programs). An example of the Helpdesk signature is as follows:

--
UAS IT Services Helpdesk
In Juneau 796-6400
In Alaska (877) 465-6400 (toll free)
helpdesk@uas.alaska.edu
http://www.uas.alaska.edu/helpdesk/

Helpdesk Schedule
Mon - Thu 7:30 am - 8:00 pm
Friday 7:30 am - 5:00 pm
Sat & Sun 1:00 pm - 5:00 pm

Step Two:

Add the signature in your email program.

In Thunderbird:

1. From the Options menu, choose Account Settings...
2. Check the "Attach this signature" checkbox.
3. Click the Choose button and locate your text file from Step One.
4. Click OK once you have selected your text file
5. Click OK to close and save your settings
6. Enjoy!

Shared folders in email are set up to allow multiple people to be able to check email on the same folder.  To view the messages, you will need to subscribe to the folder first.

This feature is longer available in Thunderbird. please see the E-mail Transition FAQ for information on how to access Shared e-mail Accounts.

Within Thunderbird, follow these steps: 

• Go to Tools > Account Settings...
• Choose Composition and Addressing from the left-hand pane.
• Check the box "Automatically quote the original message when replying" and from the pop-up menu, choose "start my reply above the quote".