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UAS Helpdesk

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Helpdesk Notifications

Tuesday, September 30, 2014

Emergency Reboot of Blackboard Server, 12:15pm Today

The Blackboard system will undergo a reboot on Tuesday, September 30th from 12:15pm - 12:30pm to resolve an issue with the My Grades feature.

Joel Mundy 10:56:25 AM
Friday, September 26, 2014

UAS Blackboard Connectivity Problems

UAS Blackboard experienced network connectivity problems beginning around 3am. The system was restored at approximately 8am.

Joel Mundy 08:32:03 AM
Wednesday, September 17, 2014

Upcoming Change - UAS Email Junk Folder Settings

Effective Sunday, September 21st, the UAS Junk mail settings will change to automatically delete messages after 6 weeks of being flagged/marked as “junk” mail.  Users are encouraged to monitor their “Junk E-mail” folder for messages designated as spam before the messages are automatically deleted.

General Tips – Managing Your Junk Folder

What messages are sent to the Junk Folder?

Any messages flagged as spam will be automatically sent to your junk folder.

How do I “unjunk” a legitimate message?

You can move legitimate messages from the Junk folder to your Inbox and “whitelist” any senders you trust.

Outlook Users

Click on the “Junk E-mail” folder.

Find the message, right-click and select Junk > Not Junk.

Check the box to add the sender to your “whitelist” of trusted senders.

Outlook Web App (UAS Webmail) Users

After logging in, click on the gear icon in the upper-right > click "Options.”

Click on "block or allow" on the left to access your safe senders.

Similarly, you can use these steps to access your "Blocked Senders" list to block any spam addresses that may be getting through the filter.

What if I don't use Outlook?

Users that do not use Outlook as their email client are encouraged to use the Outlook Web App to manage their Junk Mail settings. You can reach the OWA at

If you have any further questions, please feel free to contact the UAS Helpdesk at (907) 796-6400, or



Steven Gross 06:23:13 PM
Monday, September 15, 2014

UAS Services Impacted Sunday, 9/14/14

Several UAS services experienced slowness and login problems on Sunday morning due to an unresponsive Active Directory domain controller. Services including UAS Online, Email and ELMO were impacted starting around 4am. The issue was resolved Sunday at approximately 1pm.

Joel Mundy 09:44:35 AM
Thursday, September 11, 2014

UAS Phone Service Fully Restored

UAS Phone service has been fully restored. If you encounter any further phone issues, please contact the Helpdesk.

Ward F. Ward 04:10:50 PM

Regional IT Help Desk

Whitehead Bldg 208B
11120 Glacier Hwy
Juneau, AK
Mailstop: WH1

Interim Hours
8/9 - 9/1
Mon-Fri - 8AM-5PM

Sat & Sun-Closed
Campus Closures
Labor Day-9/1/2014

Regular Fall Hours
Sun - 1 - 5 PM
Mon - Fri - 8AM - 8PM
Sat - Closed


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