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1. How do I change my CMS password?

The login is now tied to your UAS username and password, so you should not try to reset it in the CMS.

2. How do I view the 'Sandbox' (or test view) of my website?

When you publish you can publish live to the publish server or to the test server (Sandbox).

To see files on the test server add '/sandbox/' after uas.alaska.edu, so the sandbox for this page would be http://www.uas.alaska.edu/sandbox/cms/.

NOTE that the path must be as it is in the CMS, so if you are in a hidden holding folder (Departments, Support, Marketing) you need to include that. For Housing would be http://www.uas.alaska.edu/sandbox/Departments/housing/.

We hope to remove all files from hidden folders with the next update of templates in 2012- 2013.

3. I published something, but it is not showing on the live site. What should I do?

There are 3 possibilities:

  • The folder might not be set to allow publishing. If this  happened a red warning appears at the top of the CMS.
  • It might have been stuck in the publisher - MOST LIKELY.
  • It might not have published for a reason. There is a report generated for each thing you publish.
DO NOT CONTINUE TO CLICK 'PUBLISH' AGAIN UNTIL YOU UNDERSTAND WHAT HAPPENED.

Remember you have 2 immediate options:

  1. Check the publisher status Tools > Publisher > Active Jobs
  2. Check the publish report in your CMS Home Page under My Messages

TIP:

You can make the CMS show your the Publisher Active Jobs view after every publish in your settings. Go to Tools > Preferences > User Preferences. Don't change any other settings without understanding them.

The check the box for 'After Publishing Assets - Go to Publisher Status.

user preferences dialog

4. When should I publish my entire site folder?

Usually you only need to publish the page you edited. However if you have added a page to the navigation you will need to publish the folder in which that page resides. Our current left side navigation only shows one level of navigation at a time, so you still would NOT need to publish the entire site. If you have a page that is the 'site map' you would want to republish that as well.

If you make a change that would be reflected throughout the site - the header banner for example, you would need to publish the whole site. If you have a very large site, you should do a few things that will be courteous to other users.

  • Publish the site on off hours or at the end of the day
  • If you are publishing a large site during the day, you can make it go faster if you uncheck the 'Include in Publishing' box for folders that won't need republishing such as a documents folder full of PDF files or the images folder if no images have been added. REMEMBER to change this back after the publish is concluded.
  • Only publish to the live site and uncheck the sandbox publishing choice.

5. Why can't I publish certain files and/or folders?

Following every publish one should get  in the habit of checking their messages on the CMS Dashboard. This listing provides details on the publish to include files/folders that may have been skipped due to issues with naming. 

When naming files be sure to standardize. An example is .JPG versus .JPG. If an opposite extension already exists on the live server the publish when not complete. Recently a rice.JPG file was attempting to be published and would not due to a rice.JPG already existing on the live server as an orphaned file (laying outside the CMS). Often times computer programs will default to an uppercase/lowercase for file extensions. Before uploading to the CMS be sure to change to lowercase or change once uploaded to the CMS (Edit/system and change system name).

This conflict also exists with the case of file names. Example, if "File.pdf" already exist on the server and "file.pdf" is being published by the CMS an error will result

More about Publishing »

6. Why doesn't my folder show up in the navigation?

There are several reasons this could happen. Any one or a combination of the below could be your reason:

  1. Include in Navigation is not selected under the Edit tab for that folder.
  2. Under the edit tab for that folder the Include when indexing is not selected.
  3. The Display Name has been left blank under the Metadata tab.
  4. A folder must contain a file prior to showing up in the navigation. Create a file in that folder  name it 'index', and recheck.
  5. If you changed a file location, it won't show up in the published pages until you publish all the pages again.

More about Folders »

7. How can I have a shorter return to the next line like a <br/> tag?

When you hit 'enter' the editor makes a new <p> tag which creates the equivalent of two lines - like this:

xxxx - next line

If you want a shorter space to the next line hit 'shift-enter' and it will only go one line like this:
xxxx - next line  - see?

Please use the break tag sparingly, and never use two break tags when one paragraph tag will do!

8. How do I make an email link in edit?


  1. Hi-light the text you want the email link to display with.
  2. Click the link button ()it looks like a chain link).
  3. In the dialog box click the "External Link" tab.
  4. Paste in the following if the email were to John.French@uas.alaska.edu: mailto:John.French@uas.alaska.edu (Notice that it is the email address with "mailto:" inserted before it.)
  5. Click submit.

9. I've set up a new email for the office, how do I check it?

For the address section of the pages in the CMS (lower left section of page) we've asked that departments have email set up for the office. An example would be helpdesk@uas.alaska.edu. The reasons for setting up a shared email account are numerous, one is that several people can check it without having to give out passwords.

When a work order has been submitted for a department email account to be established and the work order is completed, please call the I.T. Helpdesk at 796-6400 for the few steps it takes to subscribe to that new email account.

10. How do I insert a link into my dynamic left navigation, when that page is not in the file, but resides elsewhere?

DO NOT DO THIS. 

If you need to link to a web page outside of your site you should not put it in your site navigation, because that confuses the user when they suddenly loose your sites navigation. Instead list the link in the content of your page or as a special 'Useful Links' section in the right column. 

If another CMS website has content that you need on your site you might be able to share content blocks that would feed both sites.

11. I would like to add the file size of a PDF, how do I do that in the CMS?

To obtain the file size you can either check its file size prior to posting in the CMS, or if the file already resides in the CMS you can select the file (likely in your docs folder) and cancel downloading the PDF when prompted. In the window you will see the file size in Bytes. An example would be the file size in the CMS indicating 47096 B = 47KB. Please use either KiloBytes (KB) or MegaBytes (MB).

It is suggested that the standard way of identifying a PDF is to write it as: file name (#kb). Also, when you create the link or afterwards in the WYSIWYG editor give it a Style "PDF" from the drop down list of Styles. That gives it a class name of 'PDF' which will put the cute PDF logo next to the link alerting users they are about to link to a PDF.

More about PDF files »

12. Why doesn't my new site show up in the UAS Google search?

The UAS Google search in the top right side of every page is a free service provided by Google. The frequency at which our sites are indexed by Google are not controlled by UAS. The Google spiders are quite active and it should only take a few days for your sites to update in the search results.

13. How do I create Web forms in the CMS?

To create a form that users can complete online and trigger an email you can accomplish one of two ways:

  1. You could switch to html view and code by hand and/or prepare in an outside editor like Dreamweaver followed by pasting into the CMS code view.
  2. The BEST approach to building and maintaining forms is it have the forms tool implemented on your site. The forms tool allows you to take a visual approach to creating a standards compliant form. To have the forms tool set up you can contact the Dave Klein or John French

14. Some folders and pages are not showing in the left hand navigation. Why?

screenshotYou can set the folder order and select "appear in navigation" for those folders/files by selecting edit and making your selection in the Inline Metadata section at the top of the page. See illustration. You will also need a 'display-name' in the meta-data.

 

15. When i import a PDF file I get an error. What's wrong?

reduce a pdf file size dialog

If you reduce the file size of the PDF before you upload it to the CMS, most of these problems are fixed.

To do this open the file in Adobe Acrobat and select Document>Reduce File Size. (This reduces the size of the file by removing the history of all the changes that were made and creating a simple PDF of the file.)

Name the file properly and upload to the CMS.

More about PDF files »

16. The copy, cut, and paste buttons don't work. Is there a workaround?

This is not an issue so much with the CMS as it is with some browsers. To enable this follow the steps provided by your browser or the workarounds are: 

If they are not working in your browser, use the keyboard shortcuts for the PC:

  • copy: 'control-c'
  • cut: 'control-x'
  • paste: 'control-v'

If they are not working in your browser, use the keyboard shortcuts for the Mac:

  • copy: 'Apple-c'
  • cut: 'Apple-x'
  • paste: 'Apple-v'