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FAQ

The login is now tied to your UAS username and password, so you should not try to reset it in the CMS.

There are 3 possiblities:

• The folder might not be set to allow publishing. If this  happened a red warning appears at the top of the CMS.
• It might have been stuck in the publisher - MOST LIKELY.
• It might not have published for a reason. There is a report generated for each thing you publish.

Remember you have 2 immediate options:

1. Check the publisher status Tools > Publisher > Active Jobs
2. Check the publish report in your CMS Home Page under My Messages

TIP:

The check the box for 'After Publishing Assets - Go to Publisher Status.

Ususally you only need to publish the page you edited. However if you have added a page to the navigation you will need to publish the folder in which that page resides. Our current left side navigation only shows one level of navigation at a time, so you still would NOT need to publish the entire site. If you have a page that is the 'site map' you would want to republish that as well.

If you make a change that would be reflected throughout the site - the header banner for example, you would need to publish the whole site. If you have a very large site, you should do a few things that will be courteous to other users.

• Publish the site on off hours or at the end of the day
• If you are publishing a large site during the day, you can make it go faster if you uncheck the 'Include in Publishing' box for folders that won't need republishing such as a documents folder full of pdf files or the images folder if no images have been added. REMEMBER to change this back after the publish is concluded.
• Only publish to the live site and uncheck the sandbox publishing choice.

On your CMS homepage dashboard in the 'Create / Manage Content' window a link named 'Home Help and Links'. Click that link.

It takes you to a page of links with a sidebar. Choose your campus from the sidebar and click. Then click on "Addresses' in the sidebar. You will then see all the departments listed. Click on your department and it will take you to your department address page. Make changes and submit. These changes will be reflected on all your department pages, so go to your department folder and publish to the live server.

On your CMS homepage dashboard in the 'Create/Manage Content' window a link named 'Home Help and Links'. Click that link.

It takes you to a page of links with a sidebar. Choose your campus from the sidebar and click. Then click on 'Personnel Links' and choose your department in the sidebar. It will take a moment to render and then you will then see all the personnel listed.

Click on the person you want to edit and it will take you to their profile page. Make changes, submit, and publish to the live server. Then publish any relevant faculty/staff pages for that person if you have changed any of the following information: Name, phone, email, title, office.

Following every publish one should get  in the habit of checking their messages on the CMS Dashboard. This listing provides details on the publish to include files/folders that may have been skipped due to issues with naming. 

When naming files be sure to standardize. An example is .jpg versus .JPG. If an opposite extension already exists on the live server the publish when not complete. Recently a rice.jpg file was attempting to be published and would not due to a rice.JPG already existing on the live server as an orphaned file (laying outside the CMS). Often times computer programs will default to an uppercase/lowercase for file extensions. Before uploading to the CMS be sure to change to lowercase or change once uploaded to the CMS (Edit/system and change system name).

This conflict also exists with the case of file names. Example, if "File.pdf" already exist on the server and "file.pdf" is being published by the CMS an error will result

More about Publishing »

There are several reasons this could happen. Any one or a combination of the below could be your reason:

1. Include in Navigation is not selected under the Edit tab for that folder.
2. Under the edit tab for that folder the Include when indexing is not selected.
3. The Display Name has been left blank under the Metadata tab.
4. A folder must contain a file prior to showing up in the navigation. Create a file in that folder  name it 'index', and recheck.
5. If you changed a file location, it won't show up in the published pages until you publish all the pages again.

More about Folders »

When you hit 'enter' the editor makes a new <p> tag which creates the equivalent of two lines - like this:

xxxx - next line

If you want a shorter space to the next line hit 'shift-enter' and it will only go one line like this:
xxxx - next line  - see?

Please use the break tag sparingly, and never use two break tags when one paragraph tag will do!

1. Hi-light the text you want the email link to display with.
2. Click the link button ()it looks like a chain link).
3. In the dialog box click the "External Link" tab.
4. Paste in the following if the email were to John.French@uas.alaska.edu: mailto:John.French@uas.alaska.edu (Notice that it is the email address with "mailto:" inserted before it.)
5. Click submit.

For the address section of the pages in the CMS (lower left section of page) we've asked that departments have email set up for the office. An example would be helpdesk@uas.alaska.edu. The reasons for setting up a shared email account are numerous, one is that several people can check it without having to give out passwords.

When a work order has been submitted for a department email account to be established and the work order is completed, please call the I.T. Helpdesk at 796-6400 for the few steps it takes to subscribe to that new email account.

DO NOT DO THIS. It is NOT recommended that you link outside your site from the left hand navigation. It is better to list outside links in the right column under a listing like 'Useful Links'. This would just be a normal link.

If you must add an external link to the dynamic left column navigation, here is how:

1. Go to the menu bar
2. Choose default/external link
3. Enter the full url to the page to which you want to link (http://www.etc)
4. Mark "Include in Navigation" to "yes".

To obtain the file size you can either check its file size prior to posting in the CMS, or if the file already resides in the CMS you can select the file (likely in your docs folder) and cancel downloading the PDF when prompted. In the window you will see the file size in Bytes. An example would be the file size in the CMS indicating 47096 B = 47Kb. Please use either KiloBytes or MegaBytest.

It is suggested that the standard way of identifying a PDF is to write it as: file name (#kb). Also, when you create the link or afterwards in the WYSIWYG editor give it a Style "pdf" from the drop down list of Styles. Thaf gives it a class name of 'pdf' which will put the cute PDF logo next to the link alerting users they are about to link to a PDF.

For more information about PDF files »

These icons provide the repurposing of your content. They are on the right hand side of the breadcrumbs bar, except in older versions of Internet Explorer where they appear in the upper right hand side of the content above the right column.

All sites contain (from left to right) text only, text larger, text smaller, and printer friendly icons. If you want the "Add this" link added for landing pages let the webmaster know. 'Add this' lets a user bookmark the page from any number of social networking sites.

To create a form that users can complete online and trigger an email you can accomplish one of two ways:

1. You could switch to html view and code by hand and/or prepare in an outside editor like Dreamweaver followed by pasting into the CMS code view.
2. The BEST approach to building and maintaining forms is it have the forms tool implemented on your site. The forms tool allows you to take a visual approach to creating a standards compliant form. To have the forms tool set up you can contact the Dave Klein or John French. 

If you reduce the file size of the PDF before you upload it to the CMS, most of these problems are fixed.

To do this open the file in Adobe Acrobat and select Document>Reduce File Size. (This reduces the size of the file by removing the history of all the changes that were made and creating a simple pdf of the file.)

Name the file properly and upload to the CMS.

For more information about PDF files »

This is not an issue so much with the CMS as it is with some browsers. To enable this follow the steps provided by your browser or the workarounds are: 

If they are not working in your browser, use the keyboard shortcuts for the PC:

• copy: 'control-c'
• cut: 'control-x'
• paste: 'control-v'

If they are not working in your browser, use the keyboard shortcuts for the Mac:

• copy: 'Apple-c'
• cut: 'Apple-x'
• paste: 'Apple-v'